Diane O.

I have been shopping at Vitacost for more than 15 years and, until the last 2-3 years, would have given them 5 stars. There have been increasingly frustrating order deliveries (nothing to do with supply/demand). Deliveries are delivered to wrong addresses, left at the back of my apartment on parking lot/driveway in weather and easily stolen if someone was inclined. This is in spite of a large sign asking that deliveries be left at front door. Most of the Vitacost deliveries in my area are by OnTrac. FedEx and Amazon have never done this and I am a frequent online shopper. In addition, with more frequency, is leaving my Unit # off of the label (contributing to the delivery issues). I have chatted, called, emailed multiple times with Vitacost Customer Service. They are happy to send the order again or refund but I have been unable to get them to address the core issues. An example would be letting them know the Unit # was not on the label. They say they see it in their system so don't believe it is not there. At one point I took a picture of the label sans Unit # but they did not want to see it. My latest order (placed on 3/1/22) was within 20 miles of my home and sat there for 7 days then sent back to Vitacost. When I talked with a supervisor, there was no apology, no explanation, just offer of resending order in another 4-5 business days. The most frustrating is their unwillingness to address the basic reason for the delivery issues. I am now researching alternative sites to order from. I may not be their highest spending customer but I average $150 - $200 per month.