Diane D.

I have been purchasing from this website for 3-4 yearsand have never had a problem. My order is shipped promptly and is always correct. They carry Raw Revolution bars that are less expensive than anywhere else. Thank you!

Ordered vitamins from this website on April 14th. A week later received a tracking number that said UPS had delivered the package on April 3rd (11 days before I placed the order). I called UPS and gave them the tracking number and was told that the package was delivered to someone in my town but it wasn't me or my address. I filed a complaint with Paypal explaining what had happened and two weeks later the complaint is denied "because the seller provided a tracking number". They didn't even read my complaint that explained their scam. The seller won't respond to my emails and I am out $80.00.

I just don't understand why Vitacost doesn't address their packaging problems. Recently I was mailed 11 glass jars and there was no padding on the bottom of the box so many of them were broken. We receive crushed boxes of crackers pulverized even though the boxes look fine. I have been on eBay for 20/20 years and have had one glass item broken and all that time. I guess I'm just going to have to stop ordering from Vitacost. I don't have problems with Amazon, Lucky Vitamin, and Walmart. I am sure I am not the only one who receives items broken or crushed? Now of corse the items on reorder are not available or I've filed too many complaints so they just refund my account. It's a shame because I have been buying from them for years (even before they were purchased by Kroger).