VisualsoftReviews 142

The reviews of Visualsoft that I found the most troubling on here are titled: "False 5 Star Reviews - Buyer Beware" and "They fabricate their own reviews". But our experience echoes many other reviews on here. Here are some examples: "Sold a dream delivered a nightmare!" "Avoid - Money Pit - Client needs are not heart of organisation and extortionate" "Complete disappointment." "Possibly the WORST Ecommerce Company" "Very poor ecommerce platform - Avoid like the plague!" "Don't Walk. RUN!" "Grab all Company, no customers service" "Dreadful service from top to bottom" "Awful company," "OMG How BAD can bad get?" "Like many others, I am really disappointed by this..." "Really not happy!" "Very substandard service from a very substandard company" "Terrible Company with no interest in resolving serious issues" I wish I had read these reviews before signing up with them… So what was my experience? Visualsoft did an excellent job of selling their affiliate marketing service to us – but then totally failed to deliver anything whatsoever. We were forced to pay an initial £2,800 before they would even start work – and we have seen nothing in return for it. Specifically, we were unable to get past the basic first step of integrating our systems so as to be able to track affiliate sales. As my web developer put it, "Their API and setup is terrible. It could take me a dozen hours or so to troubleshoot and fix." Having banged our head against a brick wall in this respect, they emailed us to say: "Regarding the integration of our affiliate software into your platform, we have encountered challenges in implementing a viable solution. This has been primarily due to the bespoke nature of your platform and the limited technical resources available on your end." "Unfortunately, we have not made further progress on this vital integration. Given this ongoing challenge, we believe it is mutually beneficial to conclude our collaboration on this particular channel." They knew from the start that our website operated on a bespoke system – and that we had limited resources. I spent an hour in a meeting with three of them, trying one solution after another – but to no avail. I put through numerous test orders, adhering precisely to their instructions. I even personally granted full access to my Google Workspace account – username and password – and they were still unable to make any progress. At no point were they able to explain even what the problem is, let alone how it might be resolved. I consequently contended that, having delivered precisely nothing, they were not in a position to claim any fees whatsoever from us – and I demanded a refund of the initial £2,800 paid. They refused, saying they had "dedicated significant effort to resolving this issue". They may well have done – but the bottom line is that they failed completely to resolve the issue and left us with nothing in return for our £2,800 other than wasted time and effort at our end. I am very disappointed indeed – and have now referred the case to our solicitors for them to pursue legal action for the recovery of these monies. I am sorry that it has come to this. It all seems so unnecessary to me. But this is where they have brought us. I am profoundly disappointed in Visualsoft. In this day and age, where consumers and clients are more empowered than ever, with ready access to a broad range of review platforms, their attempting to retain our £2,800 would seem to me to be not just unlawful and unethical – but extremely ill-advised.

Really poor service from start to present! We were sold an unbelievable dream by Phil (who left VS two months after we signed up)
Our website did not go live until a year after the agreed date, all the while we were paying the £1500 per month management fee! The website then went live and the Google Adword/Merchant accounts were set up incorrectly! We lost over £30k in sales in this time! Since we have been live we have had no help, assistance, guidance on how to improve our sales performance, best practices on our website etc. To be totally honest we are in a worse position than we were with our previous website and we still have 7 months left of a two year contract which has already cost us over £30k, do not waste your money with VS you get little or no support, our account manager is Jonny and he only ever comes back to us if we contact him, he also cannot do anything unless he has spoken to his manager Paul! The only person we have any good results from is Sasha in the PPC team..

Well absolutely fantastic, from submitting the ticket to completion was done in a very short period of time (same day within the hour), I wish I had gone down the support route to start with. Ben from the FED Implementations Team has been absolutely brilliant in resolving my request. A huge thank you Ben.

Regrettably even though we are still with Visualsoft and reading the awful reviews that have been published on here, I can sympathise with most businesses that have had a negative experience and would also advise every new business to think twice before signing on a contract with VS.

Work is incredibly slow, plenty of false promises prior to signing contract, refusing to take responsibility, poor complaint resolution procedure, low employee retention rate indicating a poor/toxic working environment and very very expensive for the overall product/service is received in return.

I have made several complaints and our voice has not been heard and this is us paying over £3000 a month.

Save yourselves the hassle and painstaking conversations of never ending problems and poor value for money.

AVOID AT ALL COSTS

Ben dealt with my request super quickly (far quicker than I was expecting)... He was polite, friendly and efficient. Thank you!

Ben from the FED Implementations Team was really quick to help me with my query and had it sorted straight away. Really pleased overall!

We have recently 'renovated' our entire Website. The team have done an amazing job throughout, we love every aspect from the visual aesthetics to functionality. A special thank you to Ben from the FED Implementations Team who has been a constant presence, a helping hand and gone that extra mile to assist us with learning new ways to develop the website ourselves by breaking down his process and adding supportive notes for us to refer back to. Thank you, we would highly recommend Visualsoft and their team!

Ben from the FED Implementations Team was very quick in his response and provided the solution to my web changes efficiently, thank you.

Great service from Ben in the FED Implementations Team. Implemented changes quickly, and to a good standard. Friendly and professional in communication

We had an idea for our website, where the product would follow the customer as they scrolled down the website. We asked the VS support team if this idea was a possibility and Ben from the FED Implementations Team gave us a few ideas of his own to help us. VS have now implemented this across many of our products and it looks much better.

Thank you.

Ben at Visualsoft managed to sort out a requirement within 24 hours exceeding all expectations, and coming up with an alternative plan to what I was looking for.

Ben you are a legend!

Ben from the FED Implementations Team in your Review sorted two issues in record time - Literally the same day. Normally it takes a while for a ticket to be implemented.
Thank you.

Have been with Visualsoft for a number of years now and there support is excellent. Always happy to help. Ben from the FED Implementations Team was very quick in helping me with my request and sorting out my issue in now time.Thanks for your help Ben.

We have been a customer of Visualsoft for a number of years and find the IT support to be helpful, informative and responsive. They are supportive to explain technical issues to the non-technical but will equally undertake aesthetic changes to website design without fuss which is what Ben from the FED Implementations Team did recently for our recent new website where we had a change of heart with regard to colours.

We have been with Visualsoft for many years now. We faced a few challenges recently and Ben from the FED Implementations Team has made this all very straightforward and gone out of his way to ensure the best solution for us everytime. The team as a whole always do their utmost to help in any way they can and we really appreciate all the work they do to support us and out business!

Tech team is always on hand to help and to solve any issues it may arise - 5 +++++ service from Visualsoft, as always!

The support team is fantastic, Ben from the FED Implementations Team is always quick to resolve any queries I have, really helpful and reliable whenever I have any questions!