Vistaprint

System deleted edited cards even after full approval though THEIR system.

Got the wrong card layout. Hundreds of dollars lost.

Thousands potentially lost due to not having cards for the home show I ordered them for...want a professional company? They are not it!

I've been ordering products from VistaPrint for a long time. Whenever I contact them via online chat or phone, they always provide me with support as quickly as possible. Today, there was a mistake in the order I placed, and through online chat, this lovely lady Cynthia quickly provided a solution and assisted me superbly. I'm very grateful to her and wish her success in her professional life.

I placed a order for 4 T Shirts, about Free Speach and with Political Content. Twice both were cancelled. Customer Service diid call be back quickly when I requested a call, but gave the same story that my credit card was declined. I called my credit card company both times informed me it was Vista Print who refused the order. My credit card had more than enough funds and they informed me no issue with my card. I believe Vist Print is censoring requests with Polical Content.

Everything about working with Vistaprint has been great, however, the puzzle pieces in a 500 piece are almost identical in shape. It makes the puzzle more difficult and a little redundant, but I guess some people would think it makes it more challenging. I'm not sure which I think yet, but when looking for pieces, they all seem like they might fit in the same-shape matches... if they have similar colors, which makes it difficult in a way maybe it shouldn't be. Seems easy to fix if a computer is randomizing the shapes of the pieces when they're cut out. Otherwise, everything else is cool.

I've never had better customer service online. I had an accidental mishap where something didn't come in the mail, and the nicest person helped me out via chat. They gave me store credit to reorder the item that got lost in the mail and they were very kind and helpful. I've always had wonderful orders from vistaprint, and my mom uses vistaprint for her businesses too. Wonderful!

Wasted two weeks waiting for my Tax exempt to be accepted, customer service was no help. Told me they would escalate my paperwork never did every time I call its like I am starting over.

I've had issues with prints int eh past but still stuck with VistaPrint. As usual I had another issue with business cards and htye would not repalce them for me or send me a refund. I'm shocked... Do yourself a favor and don't use VistaPrint. I'm going to have to search for a new printing company after all these years. Unreal...

I placed an order with Vistaprint at the end of January that was supposed to be delivered on March 7th. When it didn't arrive, I went to their Online Chat.
And guess what? My order had not been processed because the product was out of stock and I was not notified. Now I have an event where I would take the gift product and I have nothing to take. And what did they do? Refund the money. I didn't want my money, I wanted the product. It's very easy for them to say they'll return the money, but what about the inconvenience they caused me? They won't solve it. Be careful when buying VISTAPRINT

I ordered what I thought was buy one get two free offer to try their calendars. Not only did they claim I didn't submit my order correctly to receive this offer but it went back & forth & I still got no satisfaction. With that said, onto quality. Very poor. Snapfish uses a sturdier paper & their resolution of prints are far superior over VistaPrint. Just overall hideous looking. Soooo happy I tried "one" before I did my usual large order for my customers. VistaPrint is good for business cards and that's about it.

Terrible! I had to keep my project with the wrong name! Absurd lack of respect for the customer!

I DO NOT RECOMMEND THIS COMPANY EVEN TO DOGS

I have been a loyal customer with Vistaprint for over 12 years. This includes many purchases from Vista Boutique. After what I have just been through, I will NEVER buy from Vistaprint again!
The way I have been treated is appalling and shocking by customer service (which includes Monique, Charlotte, Aisha). My big Christmas order was horribly screwed up 3 TIMES! Each replacement was worse than the first one. 2 of my calendars had acid / sulphuric like deposits in them, Christmas cards were printed upside down(on three occasions). Yet with all that, the ignorance, apathy and complete lack of compassion by the Vistaprint reps was the worst part. There are many other printing options and companies out there and after the 12 years of loyal and profitable business I have given to Vistaprint, I will never again deal with them. Well done.

Been using vista print for a while. The best company hand down. Great customer service, high quality, super fast shipping. Also they make it easy to upload your designs and create.

I was missing items from my first shipment that said they were delivered but weren't in the shipment, so I contacted customer support out of concern that I would not receive them and I was told by the rep that they didn't have the info about the order but that the missing items would arrive with the rest of the order. To my total surprise (not), they were NOT included with the second shipment. I messaged support to let them know I was lied to and that I needed my missing items, they agreed to send the missing items, but did absolutely nothing about the problem of my order being wrong and the fact that I was lied to by their support rep. Now I'm still waiting for my missing items which means I cannot use the rest until another 5 days after I needed them, and support did NOTHING to keep me as a customer. Taking my business elsewhere. Square signs has been good in the past. Will probably go back to them.

Amazing customer service and great quality products and workmanship. I have ordered invitations, thank you cards, Christmas cards, new home announcements and business cards from Vistaprint. Hugely satistified. Every time. I have myself submitted and reviewed orders with cropping errors and their customer service were not only kind and reassuring, but expedited complete reorders to me! Their prices are reasonable for the quality! I highly recommend! Today "Newton" assisted me… very grateful for his help!

I was not told about it, or who it was going to, or the increase in the monthly cost. I had to find out by ringing Vistaprint and someone from Wix returned the call. It was not a smooth transition. It was done without my permission. I was not told of the Wix log in details or the meaningless new site name, I only worked it out for myself. The website became useless and unfindable. Wix effectively refused to return it to working condition for me, and Vistaprint refused me the full refund I feel I am due. I feel Vistaprint blamed me for not reading the media reports of the change although they admitted they should have checked I had received all the information they believed I had. I cancelled the website and closed the account with Wix. I feel that was the best and only option as I no longer trust Vistaprint and by association Wix.

The website will take you FOREVER to upload anything. It literally never works and has ruined our production time as a company because of their new "upgraded" website that incorporates more javascript. The whole thing is a piece of $#*!. Its so frustrating to use them!

Canadians beware! I put in a very large order with Vista Print. Logged in via my Canadian account and proceeded to create my order. However with out my knowledge they transferred me to their American site and vista print proceeded to create and charge me in US funds(*1.4113%) with zero notice of any charges of US currency on the payment pages. We supposed to have free shipping. We paid full price shipping in US funds.
We will never use Vista Print for business or personal use as the Their help line said its our fault for ordering. Weak thieves Vista Print.
Canadians please be very careful if you choose to trust this company.

I used Vistaprint from 2003-2010 when I owned 3 small businesses. I relied on them for all my printing needs. They provided quality products and great customer service. Well, I ordered 2 business return address self-inking stamps and one personal/home stamp now. I was so disappointed. I used their customer service person to help me create the orders and get the sizing right. I ordered 2 medium-sized business stamps bcz she assured me that the inked portion would be 2" wide. And I ordered a small stamp for my home address. I was very frustrated when I received them bcz they were both SMALL...too small to use as a return address stamp AND they were the same size. Two different customer service people tried to rectify the situation and were very nice but I realized that I was never going to be able to get the correct size due to their product limitations. I decided to find business ret addr stamps elsewhere (and I did, for half the price.) The 2nd cust serv person I got was kind, professional and helpful. She ended up ordering a home address stamp for me in the correct size and using a credit from the business order. I appreciated her working with me on that. It's still frustrating that I ended up, essentially, paying $50 for ONE home address self-inking stamp. And it's nothing fancy. UGH! I do not recommend VistaPrint for return address stamps but would still use them for printed materials.

An order was submitted for Vista print to print banners promoting Ceasefire. After 3 days, vista print refused to print the banners.
The banners did not call for any illegal action. Instead it called for preventing deaths.

TWO OF THREE MASKS HAD NO FILTER WITH THEM. THIRD MASK FILTER HAD REGULARLY SPACED HOLES PUNCHED THROUGH MOST OF THE LAYERS. REALLY?
MASK MATERIAL IS VERY THIN THOUGH COMFORTABLE. PUTTING MY OWN DOUBLE FILTERS IN ORDERED FROM ANOTHER COMPANY.

I paid nearly $30 for shipping alone for business cards that would arrive by today and they said it would be delayed.I needed it for a conference, so all the money I spent on business cards is useless.
I would not recommend this company. I tried calling to file a complaint and they told me I could leave a comment on the survey after I finished with that employee representative. The phone call abruptly ended after that, there was no option to leave my feedback.
Again, I don't recommend

I'm really impressed with the online customer service which is a huge plus. They have a great selection of designs and good prices. Will definitely be using them again

There was an error in my original order (my fault) but Vistaprint made the correction free of charge and got the items to me right away. They have earned my business for life!