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Virginia
1 review
0 helpful votes
Follow Sarah B.
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I use VistaPrint for printing and mailing services for postcards for mailing for my small business. The quality of the printing is good, but the website is VERY difficult to deal with and half the time I can't get my order processed due to glitches (they have acknowledged the issues). Also their mailing services kick out about 10% of my addresses, which upon further investigation have no problems. It also automatically pulls out multiple contacts at the same address and I have to manually add them back in (I mail to multiple contacts at the same company). After another frustrating experience with their website this week, I am looking for another printer.

Date of experience: July 23, 2022
California
2 reviews
11 helpful votes
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VistaPrint business cards
February 20, 2023

I paid a total $34.47 for 250 business cards from VistaPrint. The quality was poor. The actual color of my tel#, email, and city was printed in light gray ink which is very hard to read. The picture on the website that showed what my design was supposed to look like was in a darker gray ink which was easy to read. When I spoke to VistaPrint customer service they refused to fix my order unless I BOUGHT A 2nd order. Screw that. I am not going to reward Vista Print with more money for a mistake they made. Don't buy business cards from VistaPrint. For less than $25.00 you can buy 250 business cards from FedEx store, GotPrint.com, NextDayFlyers.com, and a host of others if you just google business cards. I made a mistake buying from VistaPrint. You should not repeat this mistake. They are more expensive and they're greedy. Imagine - They said we'll reprint the business cards if you make a 2nd reprint order. How Outrageous!

Date of experience: February 20, 2023
Ohio
2 reviews
18 helpful votes
Follow MaryAnn S.
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I recently ordered coffee mugs for a co-worker that had pictures of family members on it, that they had sadly lost in the last few years, to give to her family for Christmas. While ordering I had a problem with being able to select the quantity that I needed. I hopped on the "chat" feature, and the person jumped right in and made the change for me so that we were able to get the qty we needed. Upon receiving the order, I asked my co-worker to bring 1 mug in so I could see it. When she brought it in, it was terribly uneven. I sent a quick email to customer service, explained the situation, and they replaced it ASAP no questions asked! I was very happy, as I went out on a limb and told my co-worker about this company, and they did not disappoint!

Date of experience: December 10, 2015
Alabama
8 reviews
3 helpful votes
Follow Alisha C.
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I have ordered from Vista Print so many times. They are reliable and I am always impressed with their products. I did my Christmas Cards, Envelopes and gift tags with them this year and they are beautiful and all match!

Date of experience: December 6, 2016
G T.
New Mexico
11 reviews
28 helpful votes
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I ordered my pageant cards from here shipping took a little long, but cards were great. It's important you do card stock research before ordering, but mine were great....just took a little long to get the order.....

Date of experience: December 24, 2013
Idaho
1 review
0 helpful votes
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I am satisfied with the quality of their products but Vistaprint is charging customers monthly fees without their knowledge.
There is a checked boxed and at checkout customers are approving charges without their knowledge.

Date of experience: February 11, 2014
Arizona
9 reviews
9 helpful votes
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Great Products
July 14, 2015

Great Products and great prices. Have ordered from them for about 5 yrs. I did not do a great job in the graphics but they replaced the cards and helped me. The Biz cards look great now and have purchased a lot of other products from them with no problems.

Date of experience: July 14, 2015
Georgia
8 reviews
0 helpful votes
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Great Products
March 20, 2018

Great Products and great prices. Have ordered from them for about 5 yrs. I did not do a great job in the graphics but they replaced the cards and helped me. The Biz cards look great now and have purchased a lot of other products from them with no problems.

Date of experience: March 20, 2018
Colorado
5 reviews
4 helpful votes
Follow David H.
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Got some offer for free 250 bussiness cards. I customized my card, checked out and set up the order. The product is completely OK, received promptly.
The missing star goes for two things I disliked. First their tricky checkboxes on my way to check out trying to make me order stuff I did not want to. Second I would expect this bonus offer to be shipped for free to me (however it was regular few dollars price and I do not complaint as the rest of the order was free of charge).

Date of experience: January 9, 2012
California
1 review
0 helpful votes
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Avoid if possible
July 17, 2019

I ordered plastic business cards and paid for expedited processing and shipping. On the day they were due they canceled the order with zero explanation. Clicked the "contact" on the email and was forwarded to a garbage FAQ website and had to dig deep to find a phone number. Avoid at all cost.

Date of experience: July 17, 2019
GB
98 reviews
406 helpful votes
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Very cool site of UK and useful for all sorts of business custom merchandise. They have wide variety of items and very useful. The price is very competitive and they have good offers. I recently had bad experience with their canvas print but they offered store credit of the same value and I think thats still something good considering the inconvenience I had. So very professional and its a good site.

Date of experience: October 12, 2015
Florida
1 review
1 helpful vote
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Poor Quality Business Cards
August 13, 2022

I uploaded my business card design to their website design tool. It prompted me to make sure I was satisfied with the way the card looked on the screen and I was. I received the cards and they were nothing like what I expected. The words were too small and blurry to read. The card was not centered and had some of my design cut off. And they sent them to me that way?! I will NEVER use them again.

Date of experience: August 13, 2022
North Carolina
1 review
16 helpful votes
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Break ties with China
August 24, 2020

I ordered a custom mask from VistaPrint and only learned after I was notified of its shipment, that it was coming from China. I am giving VistaPrint a low rating because corporations need to cut ties with China. They unleashed a bio-attack on the world, aimed at the US, and have caused a terrible amount of death and suffering without taking responsibility. I will never order from VistaPrint again until they severe all ties to China.

Date of experience: August 24, 2020
Alabama
6 reviews
7 helpful votes
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Extreme satisfaction
December 28, 2015

I used Vista Print for the first time 2 weeks ago and ordered business cards. I used pdf files and did not understand the graphics thus my cards were tiny in print and had indicator marks in the corners. I called Vista Print and told them I had made a mistake and wanted to cancel the order. I was told the order had already been sent but not to worry. I could discard those and the corrected ones would be sent out with no extra charge to me and Vista Print even express mailed them to me at no charge. Vista Print now has a loyal customer in me!

Date of experience: December 28, 2015
New York
11 reviews
64 helpful votes
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Not Good
October 24, 2015

Vista Print didn't work out for me. My cards came with very small lettering and not the way I set it up on their website. I was very careful with everything so I know it wasn't my mistake. I didn't bother trying to send them back because it wouldn't have been worth the headache. So I'm stuck with 500 cards with print that's dame near invisible. Won't be using them again.

Date of experience: October 24, 2015
Singapore
2 reviews
162 helpful votes
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I have recently bought two sets of wedding invitations from vistaprint and the service has been outstanding. The invitations themselves were easy to create online. There were lots of templates to choose from and edit ourselves. The prices were excellent. I couldn't actually find anywhere that offered a cheaper service. The first set of invitations arrived in perfect condition and we are delighted with them. We ordered the second set and they arrived with a printing defect and Vistaprint sent a new set straight away free of charge as well as offering us a partial refund for our troubles. I would definitely recommend Vistaprint as a company to use for invitations. We are really satisfied with the customer service, the quality and the price.

Date of experience: February 6, 2019
Wisconsin
2 reviews
2 helpful votes
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So, after my ill-fated experience with Zazzle prior, I took a hint from an associate and started up with Vistaprint. Suffice to say, I was not let down by the pricing, the product or the speed of delivery. Three days it took for Pens, Mousepads and 1K Business Cards, all custom made, to be sent to my place of business, all at a very affordable price. For under 100$, I was able to get a significant lift in my business's image, and I am now able to better promote my graphic design products.

While it had some irks with piecing my business logo on the website, I am still happy with my product and quite satisfied with the speed it was delivered. I have already placed further orders to the site, and I am expecting more in the future. I would absolutely recommend Vistaprint over Zazzle, and writing down memos with my new pens, as well as using my new mousepads has been a delighting experience thus far.

Date of experience: April 20, 2018
New Jersey
5 reviews
1 helpful vote
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Ok so the offers are good and the quality of stationery is spot on but the mugs leak and websites are expensive which lets it done a little. Still the websites easy to navigate and you can store what you need, so it gets a thumbs up from me as a smalll business owner.

Date of experience: August 8, 2016
Ohio
1 review
2 helpful votes
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Ordered t-shirts for my son 21st birthday and received a confirmation e-mail. Didn't receive the order so I called only to find out they never sent the order to the printing department (minor detail)
Didn't get them in time for his birthday.
My son has Down syndrome and wasn't able to understand why we don't have them (actually I wasn't able to understand either)

Date of experience: June 6, 2022
Illinois
1 review
20 helpful votes
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I ordered 3 masks and May. Two arrived, one did not. Of the two that arrived 1 was defective. Called customer service and was told that they would send the missing mask and a replacement mask on 6/19. Now they are telling me that the missing mask is still at the warehouse and the replacement mask will come at the end of July. Offered to take a different pattern. Management would only offer a refund. I need a mask, not a refund. Do not order from Vistaprint!

Date of experience: June 22, 2020

Overview

Vistaprint has a rating of 2 stars from 406 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vistaprint most frequently mention customer service, delivery date and bad experience. Vistaprint ranks 406th among Printing sites.

service
110
value
106
shipping
99
returns
72
quality
94
+40