I ordered a reproduction of the original calvin from 1981 and received it promptly. However my initial impression of the product was too powdery and dissimilar from the original. I notified Scent Matchers and a full refund was given immediately without question and no need to send the product back, just keep it I was told.
A month later I retried the cologne and with several friend and family inputs, I changed my mind and decided to wear the cologne, while not exactly the same, it is still very close and got approval from all who have smelled me wearing the original calvin for the last 34 years!
I notified Scent Matchers of my changed decision and requested they recharge me for the cologne. I received a gracious email confirming my request and a discount offer for my next order.
I am very pleased with the product and the customer service.
Wesley Thompson, Charlotte, NC