• Vistaprint

Vistaprint

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Overview

Vistaprint has a rating of 2.66 stars from 483 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vistaprint most frequently mention customer service, delivery date, and bad experience problems. Vistaprint ranks 140th among Printing sites.

  • Service
    105
  • Value
    101
  • Shipping
    95
  • Returns
    69
  • Quality
    91
Positive reviews (last 12 months): 19.6%
Positive
10
Neutral
2
Negative
39
41
See all photos

What reviewers want you to know

Positive highlights

  • I ordered business cards awhile back from this site and it came out pretty good.
  • I really like the way vista print made my orders, and also liked the customer service, it was excellent.

Critical highlights

  • Not happy with the quality or the customer service of this company.
How would you rate Vistaprint?
Top Positive Review

“Good company”

İbrahim K.
2/24/24

I've been ordering products from VistaPrint for a long time. Whenever I contact them via online chat or phone, they always provide me with support as quickly as possible. Today, there was a mistake in the order I placed, and through online chat, this lovely lady Cynthia quickly provided a solution and assisted me superbly. I'm very grateful to her and wish her success in her professional life.

Top Critical Review

“Horrible company”

Tim G.
2/15/24

Very poor quality. They will not make their product right. They will blame you for not sending a high quality logo. They will send you some terrible quality printed merchandise and refuse to make it right, you're stuck with what they send you…. Lesson learned here.

Reviews (483)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (95) business cards (109) vista print (55)
Thumbnail of user heavenlypetals315
1 review
0 helpful votes
February 15th, 2024

Very poor quality. They will not make their product right. They will blame you for not sending a high quality logo. They will send you some terrible quality printed merchandise and refuse to make it right, you're stuck with what they send you…. Lesson learned here.

Products used:
Hat pens

Service
Value
Shipping
Returns
Quality
Thumbnail of user guttercleancanada
1 review
1 helpful vote
December 25th, 2023

System deleted edited cards even after full approval though THEIR system.

Got the wrong card layout. Hundreds of dollars lost.

Thousands potentially lost due to not having cards for the home show I ordered them for...want a professional company? They are not it!

Thumbnail of user kevind2467
1 review
0 helpful votes
March 11th, 2024

I placed a order for 4 T Shirts, about Free Speach and with Political Content. Twice both were cancelled. Customer Service diid call be back quickly when I requested a call, but gave the same story that my credit card was declined. I called my credit card company both times informed me it was Vista Print who refused the order. My credit card had more than enough funds and they informed me no issue with my card. I believe Vist Print is censoring requests with Polical Content.

Thumbnail of user frankt1147
1 review
1 helpful vote
February 13th, 2024

Wasted two weeks waiting for my Tax exempt to be accepted, customer service was no help. Told me they would escalate my paperwork never did every time I call its like I am starting over.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user joeymatesic
1 review
0 helpful votes
February 18th, 2024

I've had issues with prints int eh past but still stuck with VistaPrint. As usual I had another issue with business cards and htye would not repalce them for me or send me a refund. I'm shocked... Do yourself a favor and don't use VistaPrint. I'm going to have to search for a new printing company after all these years. Unreal...

Tip for consumers:
I've had issues with prints int eh past but still stuck with VistaPrint. As usual I had another issue with business cards and htye would not repalce them for me or send me a refund. I'm shocked... Do yourself a favor and don't use VistaPrint. I'm going to have to search for a new printing company after all these years. Unreal...

Products used:
I've had issues with prints int eh past but still stuck with VistaPrint. As usual I had another issue with business cards and htye would not repalce them for me or send me a refund. I'm shocked... Do yourself a favor and don't use VistaPrint. I'm going to have to search for a new printing company after all these years. Unreal...

Service
Value
Shipping
Returns
Quality
Thumbnail of user barojas.sjc
1 review
0 helpful votes
March 12th, 2024

I placed an order with Vistaprint at the end of January that was supposed to be delivered on March 7th. When it didn't arrive, I went to their Online Chat.
And guess what? My order had not been processed because the product was out of stock and I was not notified. Now I have an event where I would take the gift product and I have nothing to take. And what did they do? Refund the money. I didn't want my money, I wanted the product. It's very easy for them to say they'll return the money, but what about the inconvenience they caused me? They won't solve it. Be careful when buying VISTAPRINT

Service
Value
Shipping
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Thumbnail of user elthono
1 review
0 helpful votes
December 20th, 2023

Terrible! I had to keep my project with the wrong name! Absurd lack of respect for the customer!

I DO NOT RECOMMEND THIS COMPANY EVEN TO DOGS

Tip for consumers:
Absurd only

Products used:
Card and flyers

Service
Value
Shipping
Returns
Quality
Thumbnail of user sp449
1 review
0 helpful votes
November 27th, 2023

I have been a loyal customer with Vistaprint for over 12 years. This includes many purchases from Vista Boutique. After what I have just been through, I will NEVER buy from Vistaprint again!
The way I have been treated is appalling and shocking by customer service (which includes Monique, Charlotte, Aisha). My big Christmas order was horribly screwed up 3 TIMES! Each replacement was worse than the first one. 2 of my calendars had acid / sulphuric like deposits in them, Christmas cards were printed upside down(on three occasions). Yet with all that, the ignorance, apathy and complete lack of compassion by the Vistaprint reps was the worst part. There are many other printing options and companies out there and after the 12 years of loyal and profitable business I have given to Vistaprint, I will never again deal with them. Well done.

Products used:
Calendars, Christmas cards, pens

Service
Value
Shipping
Returns
Quality
Thumbnail of user leobuildingrefurbishmentltd
1 review
0 helpful votes
February 24th, 2024

I've been ordering products from VistaPrint for a long time. Whenever I contact them via online chat or phone, they always provide me with support as quickly as possible. Today, there was a mistake in the order I placed, and through online chat, this lovely lady Cynthia quickly provided a solution and assisted me superbly. I'm very grateful to her and wish her success in her professional life.

Thumbnail of user adamh1419
1 review
0 helpful votes
December 7th, 2023

I was missing items from my first shipment that said they were delivered but weren't in the shipment, so I contacted customer support out of concern that I would not receive them and I was told by the rep that they didn't have the info about the order but that the missing items would arrive with the rest of the order. To my total surprise (not), they were NOT included with the second shipment. I messaged support to let them know I was lied to and that I needed my missing items, they agreed to send the missing items, but did absolutely nothing about the problem of my order being wrong and the fact that I was lied to by their support rep. Now I'm still waiting for my missing items which means I cannot use the rest until another 5 days after I needed them, and support did NOTHING to keep me as a customer. Taking my business elsewhere. Square signs has been good in the past. Will probably go back to them.

Products used:
Yard Signs

Service
Value
Shipping
Returns
Quality
Thumbnail of user nescoastinc
1 review
0 helpful votes
November 29th, 2023

Canadians beware! I put in a very large order with Vista Print. Logged in via my Canadian account and proceeded to create my order. However with out my knowledge they transferred me to their American site and vista print proceeded to create and charge me in US funds(*1.4113%) with zero notice of any charges of US currency on the payment pages. We supposed to have free shipping. We paid full price shipping in US funds.
We will never use Vista Print for business or personal use as the Their help line said its our fault for ordering. Weak thieves Vista Print.
Canadians please be very careful if you choose to trust this company.

Products used:
Shirts, Cups, Business cards, Christmas cards

Service
Value
Shipping
Returns
Thumbnail of user rockyn29
1 review
1 helpful vote
November 16th, 2023

I've never had better customer service online. I had an accidental mishap where something didn't come in the mail, and the nicest person helped me out via chat. They gave me store credit to reorder the item that got lost in the mail and they were very kind and helpful. I've always had wonderful orders from vistaprint, and my mom uses vistaprint for her businesses too. Wonderful!

Tip for consumers:
It's super easy to use

Products used:
Checks, business cards, posters, flyers, stickers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikek1723
1 review
0 helpful votes
April 3rd, 2023

Everything about working with Vistaprint has been great, however, the puzzle pieces in a 500 piece are almost identical in shape. It makes the puzzle more difficult and a little redundant, but I guess some people would think it makes it more challenging. I'm not sure which I think yet, but when looking for pieces, they all seem like they might fit in the same-shape matches... if they have similar colors, which makes it difficult in a way maybe it shouldn't be. Seems easy to fix if a computer is randomizing the shapes of the pieces when they're cut out. Otherwise, everything else is cool.

Thumbnail of user icefrosttttt
1 review
0 helpful votes
December 24th, 2023

Been using vista print for a while. The best company hand down. Great customer service, high quality, super fast shipping. Also they make it easy to upload your designs and create.

Thumbnail of user mh1051
1 review
0 helpful votes
December 29th, 2023

An order was submitted for Vista print to print banners promoting Ceasefire. After 3 days, vista print refused to print the banners.
The banners did not call for any illegal action. Instead it called for preventing deaths.

Thumbnail of user o.olasimbo95
1 review
0 helpful votes
April 6th, 2023

I paid nearly $30 for shipping alone for business cards that would arrive by today and they said it would be delayed.I needed it for a conference, so all the money I spent on business cards is useless.
I would not recommend this company. I tried calling to file a complaint and they told me I could leave a comment on the survey after I finished with that employee representative. The phone call abruptly ended after that, there was no option to leave my feedback.
Again, I don't recommend

Thumbnail of user markw3358
1 review
0 helpful votes
January 12th, 2023

I placed an other on 2 jan the sat on order until 12 jan. When I talked with customer service to find out why they had taken so long. 1 she was finding it funny that I would complain about such a long delay.
2 asked to take with a manager told can't do that would get one to call me back …
I had to call them again. Now not getting my order for an other 5 days very poor

Tip for consumers:
Try other company’s first only use vistaprint if no other company available

Products used:
Voucher for discount on my company product

Service
Value
Shipping
Returns
Quality
Thumbnail of user tcalvert
1 review
0 helpful votes
May 24th, 2023

I'm a small business, we ordered marketing materials and shirts for staff for an event
Notified the day of arrival wont even ship for a week, paid extra to arrive on time.
$$$$ spent waisted event a bust with staff not in uniform, no giveaways, no flyers, nothing
Even the 1 item they managed to print didn't arrive.
We are disappointed, and frustrated! Being small dependability from vendors is a must.

Thumbnail of user frederickh144
1 review
1 helpful vote
September 7th, 2023

I've been getting my business cards from Vistaprint for years. Suddenly their quality and customer service has hit rock bottom.

I received my 200 cards with a giant QR code covering the entire front of the card. This was so obviously a mistake, anyone in a print shop could have caught it and corrected it. But instead, they shipped me the cards. The QR code had nothing to do with my business or organization. It covered my name, address, and company logo.

I have the card shipped by Express delivery, and paid extra. They arrived 2 days after the promise date.

After I received the 200 misprint cards, Vistaprint, of course, agreed to reprint the order. But they refuse to overnight express the print job, so I had to wait another 7 days. Once again, we are at day 8.5 and still no cards.

Customer service was deplorable. I could not reach anyone by phone, so I used the online chat. The entire conversation was obviously the product of preformatted statements. It was as if I was chatting with someone hitting function keys. When I finally got the representative to speak in normal sentences, the conversation was confusing and convoluted. First the agent blamed me for the misprint, completely illogical, because my design template was visible on her screen. Then the agent all but refused to connect me with the supervisor. After waiting on chat box hold for 27 minutes, a supervisor came up on the chat. The supervisor promptly cut me off.

I've lost all confidence that Vistaprint can complete an order correctly on time.

Take a look at my photo and imagine anyone in a print company making 200 copies of this then shipping it to a customer.

Thumbnail of user kevinc3121
1 review
0 helpful votes
September 1st, 2023

I have a signicade A frame street sign that takes standard inserts.I buy a pair every two years ( the exact same deisgn):
In Sept 2019 two inserts cost $61
In August of 2021 I bought another pair for $89 ( 50% price increase in 23months)
I just checked today (Sept 1 2023) because i need another pair and the price - $214!
That's a 350% increase in price in FOUR YEARS! I talked to a representative and they said materials costs have gone up. Cardboard and vinyl plastic costs went up that much. Ill never go there again.

Tip for consumers:
The price has gone up on these exact same inserts from $61 a pair to $214 a pair in just 48 months.

Products used:
Sinicaide Sign Inserts

Value
Thumbnail of user dianeb105
8 reviews
17 helpful votes
August 8th, 2022

They are unprofessional mismanaged and a low level service company. I have nothing good to say about them. They dont know what they are doing over there. They will mess you up with your business needs. I say stay away from them. Maybe they will get it if people stop using them. Because with my experience they dont get it or even care about the customers experience. Totally negative feedback for them.

Tip for consumers:
dont use them

Products used:
websites

Service
Value
Shipping
Returns
Quality
Thumbnail of user hollym592
2 reviews
0 helpful votes
January 1st, 2024

I ordered what I thought was buy one get two free offer to try their calendars. Not only did they claim I didn't submit my order correctly to receive this offer but it went back & forth & I still got no satisfaction. With that said, onto quality. Very poor. Snapfish uses a sturdier paper & their resolution of prints are far superior over VistaPrint. Just overall hideous looking. Soooo happy I tried "one" before I did my usual large order for my customers. VistaPrint is good for business cards and that's about it.

Products used:
Calendar

Service
Value
Shipping
Quality
Thumbnail of user gnassid
1 review
0 helpful votes
December 2nd, 2022
Verified purchase

Amazing customer service and great quality products and workmanship. I have ordered invitations, thank you cards, Christmas cards, new home announcements and business cards from Vistaprint. Hugely satistified. Every time. I have myself submitted and reviewed orders with cropping errors and their customer service were not only kind and reassuring, but expedited complete reorders to me! Their prices are reasonable for the quality! I highly recommend! Today "Newton" assisted me… very grateful for his help!

Tip for consumers:
You have opportunity to review your order- review carefully. Otherwise- complaint is great.

Products used:
Christmas cards

Service
Value
Shipping
Returns
Quality
Thumbnail of user sams1707
3 reviews
3 helpful votes
November 18th, 2022

Print quality is mediocre. Shipping time is always longer than expected. Constant upselling makes the site difficult to impossible to use. *New* ads are added when you make a purchase, trying to scam you into "discount" memberships or other things that will harvest your data. Customer service is slow, and interacting with them is even worse. Companies that operate this way SHOULD NOT be rewarded with your money. Many alternatives exist in local print shops and other online providers. Avoid VistaPrint at every opportunity.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gusl12
2 reviews
11 helpful votes
February 20th, 2023
Verified purchase

I paid a total $34.47 for 250 business cards from VistaPrint. The quality was poor. The actual color of my tel#, email, and city was printed in light gray ink which is very hard to read. The picture on the website that showed what my design was supposed to look like was in a darker gray ink which was easy to read. When I spoke to VistaPrint customer service they refused to fix my order unless I BOUGHT A 2nd order. Screw that. I am not going to reward Vista Print with more money for a mistake they made. Don't buy business cards from VistaPrint. For less than $25.00 you can buy 250 business cards from FedEx store, GotPrint.com, NextDayFlyers.com, and a host of others if you just google business cards. I made a mistake buying from VistaPrint. You should not repeat this mistake. They are more expensive and they're greedy. Imagine - They said we'll reprint the business cards if you make a 2nd reprint order. How Outrageous!

Tip for consumers:
buy from FedEx store, gotprint.com, newflyers.com or anybody else other than VistaPrint.com

Products used:
Bought business cards

Service
Value
Shipping
Returns
Quality

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2.7
483 reviews
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