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VistaprintReviews 405

2.2

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Vistaprint Reviews Summary

Vistaprint's reputation appears to be declining, particularly regarding customer service and product quality. While some customers have praised the quick turnaround times and effective support from individual agents, a significant number have reported frustrating experiences with unresponsive service, order errors, and poor-quality products. Common complaints include delays in delivery, inadequate communication, and unsatisfactory resolutions to issues. Additionally, customers have expressed concerns over the consistency of product quality, suggesting changes in manufacturing. Overall, while Vistaprint has a loyal customer base, many are reconsidering their relationship due to these persistent challenges.

This summary is generated by AI, based on text from customer reviews

service
110
value
106
shipping
99
returns
72
quality
94

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California
21 reviews
66 helpful votes
Follow Tracey S.
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The 'free' business cards are not really free at all and costs more to get 250 free than just buy a huge box full.

Date of experience: June 6, 2013
New Jersey
4 reviews
4 helpful votes
Follow Jim T.
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I opted out of all their emails and what do they do? Send me an email telling me not to opt out. Then they sent me an email telling me I abandoned my cart. Yes, I did, because by the time I got there they'd added so many BS fees that it was much cheaper to get my biz cards through someone else.

There are much better websites to get business cards from. I suppose if you want a few crappy, free cards then they're fine. But if you want professional cards, pay for it and use someone else.

Date of experience: March 29, 2013
Georgia
1 review
0 helpful votes
Follow Miles M.
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They put a "subscription" on my credit card bill for around $15/mth which I didn't catch for months so my low cost business cards ended up costing over a couple of hundred dollars. They are a rip off site. Stay away!

Date of experience: February 20, 2013
California
2 reviews
3 helpful votes
Follow Valerie T.
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The current Groupon with Vistaprint is a total ripoff. When you use the "special" url, the price is increased by about $20
I was a long-time vistaprint customer, but this is ridiculous.

Date of experience: January 25, 2013
Georgia
4 reviews
7 helpful votes
Follow Alice Z.
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I, like other reviewers, got sucked in by Vista Print's "free" items. The age old saying, that nothing in life is truly free applies to Vistaprint.com. They try to get you to upgrade and add all kinds of items into the cart. The cards I ended up ordering cost a lot in shipping and handling to deliver, so no they were not "free". The business cards were okay and Vista sticks their own advertising for their company on each back of the free cards. The address ink stamp that I ordered was plastic and flimsy. If you are looker for quality printing you may want to stick with a local printer or other card companies that guarantee their premium cards. Vistaprint.com also spams your email inbox with multiple sales pitches.

Date of experience: January 3, 2013
California
3 reviews
26 helpful votes
Follow Karen L.
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I am thrilled with Vistaprint. I placed an order for a customized embroidered polo shirt as a Christmas gift. There was a fulfillment issue (on their part) with my initial order and I've since provided my recommendation to them about more thoroughly informing the customer about an unforeseen cancellation. But, every experience with them afterwards was fantastic.

They have a wide range of logos you can choose from to put on a polo shirt and then you create your own text that they embroider. I placed my order but 2 days later received a notice from them that it was being cancelled. There was no explanation as to why. I got nervous because time was ticking away. So, I called the Customer Service #. I reached the nicest, most helpful woman in their Jamaica office. She was extremely courteous and explained to me that their logo (a U.S. Navy ship) was too detailed for the stitching. Again, this will be something they must correct because it's part of their offering. However, she and I worked together both on the phone and simultaneously on their website. I chose a different, simple logo (an anchor) and within moments, she was able to display for me the revised order and how the final embroidery would look on the shirt. It went into the online cart and the order was now revised.

I just recieved the shirt yesterday (in time to give to my brother-in-law for his Christmas gift) and I couldn't be more pleased. The quality of the polo shirt is quite nice - not thin and flimsy - and the logo and embroidery are fantastic. I just know that he will really appreciate this personalized gift and wear the shirt all the time (much to the chagrin of my sister).

I will most certainly use Vistaprint for these kinds of specialty gifts. Their customer service was superior and their turnaround time and shipping of the item was incredibly fast. They're an excellent web business.

Date of experience: December 21, 2012
West Virginia
4 reviews
6 helpful votes
Follow Michael F.
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For the price (FREE) you can't beat them. Quality cards too!

Date of experience: November 15, 2012
District of Columbia
16 reviews
27 helpful votes
Follow Amanda V.
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They did well on the business cards, but when I ordered my daughter's birth announcements, the first set was cut wrong and the color was completely off. They did reprint them, but they were still a little uneven, though the color was better. It also took additional time so by the time I finally received them to mail them out, my newborn was almost 2 months old. Not real impressed overall on their "non business" products. Would not order from them again for invites or announcements.

Date of experience: November 11, 2012
Canada
4 reviews
8 helpful votes
Follow Dana W.
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Customers who order invitations from me ask me about vistaprint all of the time. I don't recommend it. Sometimes it can be a good site to print invitation designs but I find they have a strange sizing system. One time I had to resize a standard 5x7" file to something like 4x8" to accomodate my customer. I prefer printing at a local print shop where the staff is beside you to guide you with paper choices, and more. But overall, not a bad site when you need to print online.

Date of experience: November 6, 2012
Illinois
45 reviews
109 helpful votes
Follow RJA A.
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This site has some pretty good deals and the delivery is quick. :)

Date of experience: August 22, 2012
GB
5 reviews
9 helpful votes
Follow angelo a.
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Not amazing, shipping time is slow. Also gimics in there email promotions. Telling you theirs free stuff awaiting you, then when you check out it's whole different ball game. To expensive aswell.

Date of experience: July 17, 2012
Illinois
4 reviews
10 helpful votes
Follow Kate K.
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I have used vistaprint for many things now... rehearsal dinner invites, thank you notes, party invites, labels, business cards... everything! I am always really impressed with the product, and they have a wide variety of designs, from sophisticated to playful. With their special, most of the time the actual product is free, I usually just pay for shipping.

Date of experience: May 16, 2012
California
4 reviews
2 helpful votes
Follow Janetta K.
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They could do better with their online tool. Overall good experience

Date of experience: March 20, 2012
Illinois
6 reviews
7 helpful votes
Follow Tori L.
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Great site, we use them for all invites, thank yous, cards etc.
Only down side is their shipping. Expensive and sometimes unless you pay almost $15 for upgrade shipping you wait almost 2 weeks for product:
I found if you look for coupons it discounts enough to just pay for the quicker shipping since the prices are already cheap for the products.

Date of experience: March 14, 2012
Washington
10 reviews
26 helpful votes
Follow Diana M.
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VistaPrint is one of the very best resources for new and established business owners out there. I got my business cards, website, and promotional items for my healthcare business from them. They have really good prices (a lot of stuff is free), they keep you informed of your order status, and the quality of their products is amazing. My business cards are awesome. Very high quality and professional looking. I highly recommend VistaPrint, and I continue to use their products and services.

Date of experience: March 10, 2012
Washington
4 reviews
4 helpful votes
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I am really happy with my address labels. They delivered faster then promise which was unexpected. I am very happy with the price and the labels looked professionally done.

Date of experience: February 10, 2012
Colorado
5 reviews
4 helpful votes
Follow David H.
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Got some offer for free 250 bussiness cards. I customized my card, checked out and set up the order. The product is completely OK, received promptly.
The missing star goes for two things I disliked. First their tricky checkboxes on my way to check out trying to make me order stuff I did not want to. Second I would expect this bonus offer to be shipped for free to me (however it was regular few dollars price and I do not complaint as the rest of the order was free of charge).

Date of experience: January 9, 2012
Illinois
7 reviews
27 helpful votes
Follow Sonya P.
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I ordered business cards awhile back from this site and it came out pretty good. They STILL always send me emails with discounts and reallllyyyy cheap deals. I picked business cards with a water-like background and it came out so professional and awesome :)

Date of experience: December 30, 2011
GB
17 reviews
59 helpful votes
Follow Tina W.
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I have used Vista Print a few times and to be honest, I have never really had any issues with quality or price (other than the way they mislead you over promotions). One thing that does wind me up is the constant emails I get from the. Really annoys me and secondly (ok so that would make it 2 things that wind me up) is that when they run any promo offers, every stage of the process is simply set up to try and sell add ons. I appreciate it is a business and they have to make money anyway but more often than not you end up paying upwards of a tenner for onr of their "free" calendar" - i. E. do you want it delivering? Well yes please - Ok that will be £5.99 - do you ant it delivering in less than 28 days? Yes please - That will be another £3 please and so on...

Date of experience: October 17, 2011
GB
2 reviews
5 helpful votes
Follow Lizzie G.
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Although the prices seem cheap, the 'premium' business cards are really bad quality and badly printed, and you have to pay extra to have them sent to you in less than a month which is really bad.
Also they're like ryanair, they charge you for using your own design and loads of extra charges so the end result isn't the promised price.
I was also bombarded with marketing emails, which were very annoying.
Wouldn't buy from them again.

Date of experience: October 17, 2011