Vir Ventures Inc.

I purchased 2 art canvases on Amazon, sold by Vir Ventures. When the canvases arrived, I was disappointed to see that the edges of the canvas differed from the listing picture (the listing showed the print wrapping continuously around the edge of the canvas, whereas the product I was sent showed a mirror image of the print on the edge of the canvas). I arranged a return through Amazon, and then Vir Ventures tried to charge me a 20% restocking fee. I could understand the restocking fee if this was simply me changing my mind about wanting the art, but it doesn't make sense to charge a restocking fee if they are sending people items that differ from the listing photographs. I opened a claim with Amazon, and then Vir Ventures lied and said the restocking fee was because I did a bad job packing the items for return (they said I "threw them in the box"), when actually I used the same cushioned wrapping and box that they sent the canvases in.

I expect that Amazon will get me a full refund because they always do things in a stand up way, but I will not ever make another purchase from Vir Ventures.

"I purchased a stainless steel chimney from VirVentures through Amazon. The chimney arrived damaged. I requested a return/refund due to the damage (selected "Item Damaged" for reason for return on Amazon) and was sent return instructions, a Return Authorization number, and a mailing label from VirVentures. The instructions stated that I was to pay for return shipping and that those shipping costs would be refunded to me since the item arrived damaged. I promptly send the item back using the return label and Return Authorization slip via UPS for a cost of $120.40 (the least expensive shipping I could find). VirVentures refunded my purchase price but refuses to refund the shipping costs, claiming I did not send them pictures prior to shipping (they did not request pictures prior to sending me the return instructions and shipping label/authorization). I followed their return instructions to the letter, expecting to be refunded my shipping costs as promised in their instructions, and they refuse to honor their own instructions/promises. I have communicated extensively with them through Amazon and filed a complain/request for refund with Amazon legal. VirVentures has been deceitful in their business practices and I would warn anyone away from dealing with them

Ordered 72' National tree company Christmas tree, They are authorized sellers and delivered with no hassles.
They accept returns with no questions asked.

Fast delivery. Looks awesome. Would buy from seller again. Great description of item. Like new. Very prompt as well. Thank you..

I wish I could give this unethical company a NEGATIVE 5 star review! My credit card number was stolen and used on the VirVentures website. I saw the fraudulent order right away and contacted VirVentures while it was in the first stage of processing. I was told they could NOT cancel the order. What a bunch of bullcrap! They know that the banks will give me my money back and also that THEY won't have to give MY money back to the bank for the fraudulent order They ALSO want to charge me a undisclosed amount for "interception charges" AND a 20% re-stocking fee! OMG. I AM LIVID! It's a win-win for them!. I am sure the VirVentures name is well known in the CRIMINAL world as a company that will KNOWINGLY take STOLEN credit card information and turn a blind eye! THIS COMPANY NEEDS TO BE INVESTIGATED! DISGUSTING!

Carefully packaged, item came as described.
Very attentive to detail and responsive. Thank you so much...

Great product fast shipping. Authentic products and on time delivery. Excellent customer Support. Very happy :)

Purchased 2 platters from Amazon, not realizing VirVentures was the 3rd party seller. Saw positive reviews. Ordered 2 red; arrived ORANGE. Stated FREE RETURNS but when requested return, send shipping label requiring ME to pay. After 16 emails back and forth, having to unpack item I'd repacked to ship back (never opened or took 2nd tray out, just the 1st) they wanted photos. Did, sent, they stated "item appeared defective unit", got postage paid label. TOOK to Fed Ex next morning, packed securely, marked FRAGILE (Melamine so doesn't break easily anyway). Item arrived, notified them I wanted my refund & they responded saying I'd get partial refund because "item was not in original condition"! Unless I altered the color, or unless someone at the return facility took a hammer to it, the item was in perfect condition when I took to Fed Ex. Had to open credit card dispute. TERRIBLE COMPANY to deal with, never again!

VirVentures should be BANNED from internet sales. Do an internet search for "VirVentures reviews" for more comments!
Ordered one item from Newegg but fulfilled by VirVentures, received an entirely different product without authorization and with VirVentures knowledge that it was the wrong item. I asked by email to return "mistake" for refund (RMA), received no reply. After several days, called VirVentures customer service twice. Spoke to two people with broken English accents, hard to understand. I was told on phone I would receive a refund AFTER I returned their wrong shipment at MY expense. Called again, and was told I did not need to return item but charge would be refunded. This was about 9/23. Still waiting. Contacted Newegg customer service several times and finally and was issued an invoice from Newegg with a refund to PayPal as customer courtesy on 10/7. Still waiting. Filled a complaint case with PayPal, officially, on 10/18. Still waiting.

Update 11/12/16. Still waiting. Keep getting emails and phone calls from VirVentures saying they have processed a refund and are waiting for me to DELETE my review first. Interesting that my review on Newegg has disappeared and also my order history, along with negative reviews from others. PayPal wanted me to PAY return shipping for the $25.00 items that was VirVentures scam in the first place. So no help from anyone.

I had a terrible experience with Vir Ventures. I would highly recommend staying away from Vir Ventures, which I assume gets business because it hides behind its affiliation with third parties such as Sears, Amazon and Walmart.

In my own case, I tried to cancel my order for a shower faucet set less than 24 hours after placing it with Vir Ventures (I thought I was dealing with Sears!) when my contractor said it wouldn't work. Vir Ventures never answered their phone so the item was mailed.

When I got the item, I didn't even take it out of the box and I followed the return instructions and had proof of the shipping via UPS. I waited months for a refund and when I finally reached the company they said I needed proof that they received the package.

I got the charge reversed when I told my credit card company the tracking number for the delivery back to Vir Venture. I thought I was done after that, but Vir Venture protested the credit without any proof! The charge was put back on and I had to provide proof again and this time I went to UPS and found out the exact date/time of the return delivery and even the person's name who signed for it on the loading dock!

This company is scum. I hope I can save people from what I had to go through!

DO NOT waste your time with this business, HORRIBLE! Ordered a rug from them, shipped me the wrong size when I called to complain they were completely incompetent and said they would email me back, which they did BUT they wouldn't send me the rug size I ordered and better yet just wanted me to keep the one I didn't want or order and refund me HALF of my money even though i'm not the one who screwed up. SOOOO I'm out the rug I wanted, stuck with a stupid runner I didn't order and best of all OUT HALF OF WHAT I PAID, Now that makes sense doesn't it? Greeat customer service. NOT! HORRIBLE EXPERIENCE!

I placed my order on the Walmart website not realizing that it would be a third party. After trying to return the item to the store I realized that the paperwork did state 3rd party return. I contacted VirVentures and Alan informed of the restocking fee and that a RA would be emailed to me. It has been two weeks and no RA. O have called every day, several times a day. The message says the "Google subscriber is unavailable" so I leave messages which are unreturned.
NEVER BUY FROM THEM ITS A SXAM!
I am complaining to Walmart today!

I ordered an item from them through the Walmart website- i ordered a xsmall the sticker on the package says xsmall and the item inside is a medium- i have been fighting with them- the item was $34.00 they offered me $5.00 back and keep the item i said no- they said then i can pay to return and a 20% restocking fee i said no i want all my money back- this was your mistake- all they keep saying is the same thing- THEY ARE TERRIBLE HORRIBLE DISGUSTING DON"Y EVER ORDER ANYTHING FROM THEM!

I am totally disgusted with Walmart.com for dealing with Vir Ventures, especially after reading all these dissatisfied customers. Walmart should drop them from the list of companies they deal with if they care at all about their customers. I ordered something from Walmart not noticing it was through this awful company. UPS delivered it on 12/6 but it was only found on 1/8 because they left it in my back yard where I only saw it because I had someone shoveling back there. Needless to say, the box was damaged severely for having been left out to the elements for so long. UPS told me they do not replace boxes. This is a 28 lb package and needs to be sent to OK. UPS will not tell me how they resolved this with VirVentures and Vir Ventures will not discuss the results with me either. Not getting any help from either UPS or Vir Ventures, I will be dealing with BBB and see if they can help. The package needs to be returned as it, to my knowledge had not been delivered before Christmas. Neither UPS nor VV will assume responsibility to pay the delivery charges. Advice... beware of damaged packages delivered by UPS and do not order from outside companies through Walmart.