I ordered a Cybex baby stroller through Amazon from them thinking it was the original "Cybex" company themselves. I opened the item and noticed it was the wrong stroller. I contacted Amazon right away to find out that they are a third party seller through Amazon and NOT the original Cybex consumer themselves. No problem, right? I opened a return through Amazon and was then told I would be responsible to pay the shipping charges in order to get a refund when CLEARLY, they are advertising "FREE RETURNS" on their items through Amazon which means that THEY ARE RESPONSIBLE FOR THE RETURN. They gave me the runaround through Amazon and Amazon pretty much just told me to figure it out with them since they are a third party seller and are solely responsible for their products. I decided to open a dispute through my bank showing all the necessary documentation. This scam company ended up sending their "terms and conditions" showing that the customer is responsible for the return and they won! My bank ended up siding with them! I don't understand how despite all of these complaints through Amazon, Amazon is still letting them get away with what they are doing and not shutting them down and declining their business! Needless to say, I ended up losing almost $600 and being scammed by these horrible con artists. I found out that they are some drop shipping company based in a Texas with a bunch of fake/phony positive reviews and have an F rating on the BBB website! They have outright scammed loads of innocent people like me for years through third party websites like Amazon and Walmart and are continuing to hide behind these companies and getting away with it! How evil and heartless can one be? Shame on these disgusting people fooling all of us!
Don’t purchase from them! Their reviews are just as fake as their company and the people who run it!
The first company ever that made me go online a write a bad review.
I ordered 2 floor lamps on Walmart's website on December 2nd, 2019 (more than 3 months ago).
After 2 weeks(!) I get 2 totally different floor lamps. I opened the first box to make sure that the item is wrong, saw that the second box has the same label, and called Walmart to replace the items that were wrongly sent to me. The Walmart's customer representative gave me Virventure's phone number and told me to deal with them since they are the vendor - and then the fun began.
I call Virventure's "wonderful" customer service. They answer. They tell me to email them a picture of the received items with the order number. I do it. A week later I call them to ask whats up with my return, they tell me they're still processing. After I email them again, they tell me that the original lamps I purchased from the website are out of stock and there is no ETA for it. I decide that I don't want anything to do with this company and I just want to get reimbursed for this bad, bad purchase. They say okay and tell me they'll send a UPS guy to pick up the wrong items. The UPS guy comes with ONE label and takes one box. Left with 1 box, I call dear Virventure again to ask for my money, they say that i'll have to wait until the product gets to their warehouse (we're in January 21st 2020 already at that point. Remember that I made the purchase in December 2nd, 2019?)
Today, February 18th 2020, after many emails asking for my reimbursement, I get an email from Vir ventures saying that the product was finally received in their warehouse. THANK YOU!
But oh, WAIT! Now they tell me that I have to wait until they "verify" the item. THE PACKAGE THEY PICKED UP FROM ME WAS NEVER UNSEALED AND STILL HAS ALL THE LABELS ON. Also, for some reason they didn't feel the need to "verify" that the items they shipped me were the items I actually purchased. Very odd.
I'm sure you're asking yourself what happened to the other lamp that the single-labeled UPS guy was unable to pick up. Well, it's been lying on my bedroom floor, alone and abandoned, waiting for the messiah to pick it up and deliver it to Vir venture's awesome warehouse. Hopefully he'd also be able to "verify" the product on his way there.
I never thought I could hate on a company this much. I REALLY hope they go bankrupt.
Jokejoke joke they are a joke DONT ORDER FROM THESE FAKE. THEY COULD CARE LESS! BOOO. NO STARS THEY SUCK! Joke. Joke. Joke
Terrible experience. Will never use again.
Great experience and also i get Get 5% off on all regular and sale items at Virventures
Due to coupon code which i have SUMVIR5 awesome day today