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VIPME
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vipme.com
Texas
3 reviews
12 helpful votes
Follow Pauline L.
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The dress I've ordered came in the wrong size and some parts were broken. So since I cant fit in so I email them for refund and address to send back. I can not reach them in any ways, no response from email and they don't have phone number. I have ordered a $90 dress and now I can't get my money back! The worst online shop ever!

Date of experience: July 23, 2016
Nigeria
1 review
1 helpful vote
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SATISFIED!
August 4, 2016

I am very satisfied with their products and the quality. The price is very reasonable and it's worth to buy. Their costumer service is excellent and they always respond me back ASAP whenever I contacted them. They have answered all of my inquiries quickly, they also provide free shipping for clothing orders $59+ or accessories orders $29+ which usually takes about 13-15 days to arrive

I will always be a return buyer to VIPme and always will i recommend to others

Date of experience: August 4, 2016
Canada
1 review
2 helpful votes
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I bought a dress but it was not exactly what i was expecting. I contacted customer service and they responded within minutes. They gave me an exchange and it came in well before the expected dat. I couldn't be happier most companies take days, if not weeks to get even a reply back from their customer service, but here they are very active and helpful

Date of experience: August 19, 2016
Virginia
1 review
1 helpful vote
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Great!
September 4, 2016

I ordered a lot of clothing from this site a few weeks ago (couldn't help myself due to the great amount of cute clothing they have) and I recently got them. All of them fit extremely well and they are in great quality! The customer service is great as well; however, I wish the shipping could be faster but overall it's still worth shopping here and I definitely will once I have enough to order another lot of it!

Date of experience: September 3, 2016
Kenya
1 review
1 helpful vote
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While abroad in Asia, I had to buy a promised present to my son who lives in the USA on the vipme.com website. After a simple investigation, I discovered that my PayPal account was the only of my online wallets that had the requisite funds. Luckily, I found out that vipme.com accepts PayPal payments. Since I had little time to buy and ship this present, I quickly perused the vipme.com website and identified a nice pair of shoes and sneakers in a short while. I was happy that the purchase process was smooth and convenient. I a few days, my son called me and thanked me for these wonderful gift items.

Date of experience: September 3, 2016
Colorado
1 review
0 helpful votes
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Disappointed!
August 15, 2016

The Vipme Vintage short jacket fits okay, but I am tall and have long arms so the sleeves are a little short. The jacket came and is missing a button on the lower side. No spare buttons were provided. It is a lightweight and will be nice as an accessory but I was a bit disappointed with the sleeves.

Date of experience: August 15, 2016
Xavier Z. VIPME Rep
over a year old

Dear Emily, sorry for the sleeves's problem. Please kindly tell us your order number and we we'll have our customer service look into your case, and get back to you with solutions.

California
1 review
7 helpful votes
Follow Pei H.
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I bought two dresses from them. One is OK with less than idea quality, One is too small and I returned them after I obtained the address through email.

The dress I paid for $50.99. They only refunded me $38.73. They claimed that they did not return the discount. I will not buy anything from them anymore.

Date of experience: July 17, 2016
Maryland
1 review
10 helpful votes
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Xavier Z, I bought several dresses, and need to return them, sent several emails but receive no response. I followed the procedures as directed. I have no choice but to notify my credit card company and dispute the charge. Why don't you reply to my email? May be you will reply to my question here. Is VIPME.COM legitimate company?

Date of experience: June 21, 2016
Xavier Z. VIPME Rep
over a year old

There is some problem we have to fix in our customer service system. Please let me know you email address, I will try to push it. VIPme.com is a US subsidiary of VIP.com, a global company listed on NYSE under VIPS and the largest flash sale online retailer in the world. Mainstream media, i. E. Yahoo covered the launch of VIPme in January 2016 (see Yahoo: http://goo.gl/B4NDtc).

California
1 review
1 helpful vote
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First time online buyer and very pleased thanks to VIPME. I got my three dresses one day before schedule, sizes are on point IF u follow instructions. Material and style is just what I was looking for ;), ,, I will buy again and again

Date of experience: June 30, 2016
Pennsylvania
1 review
13 helpful votes
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No return address
June 17, 2016

I bought a dress that did not arrive in time even though I paid for expedited shipping. When I realized that I would not receive it in time by tracking. I emailed *******@vipme.com and received a reply within 2 days, telling me I could return the dress for a full refund when it arrived. I emailed them over 2 weeks ago asking them which address I should send it to for my refund. And they have not yet replied. I had also included my order number in the email. So it should not be hard to find.
Even though I did not receive my dress on time, I was willing to forgive them as they seemed as if they were trying to help the customer and decided I would purchase more things from them but just do it in a more timely manner. But after not receiving a reply to my email after asking them where to send it. I Will never shop here again! And will make sure I let everyone I know not to waste their time here.

Date of experience: June 15, 2016
Ohio
1 review
11 helpful votes
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Order #*******. I ordered three dresses. They finally arrived weeks after they were ordered and the shipping box was severely damaged. Luckily the dresses were not damaged, but it took so long to get them that I no longer want or need them. I have sent two emails to customer care requesting a return authorization and address. I have not gotten a response. Wish I had read the reviews before I ordered. I will not be ordering from this site again and would not recommend it to anyone else. If I don't get a response soon, I too will be contacting BBB and my credit card company to file a complaint. This is TOTALLY unacceptable!

Date of experience: July 21, 2016
VE
1 review
1 helpful vote
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I'm very satisfied.
September 4, 2016

It is really nice!
This page allowed me to make gifts to my girlfriend to choose allowing in a wide range of accessories and clothes, in a accessible prices. Since they recommended me the page, I have not stopped making gifts for my girlfriend, who in turn herself has recommended to her friends and they now buy their things in a very comfortable way, since she works every day and does not have time to go shopping. So what she does is choose all the accessories that she liked and add it to their shopping cart and then I process the purchase., it is very fast.
I am very satisfied with the page, it saves me time going to buy, and that is not my specialty.

Date of experience: September 4, 2016
District of Columbia
1 review
2 helpful votes
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Out of whack!
September 29, 2016

The sizing information is completely out of whack! The letter sizes and the numerical sizes do not match. I wonder how someone can confidently select the right size for themselves.

Date of experience: September 29, 2016
California
1 review
1 helpful vote
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Wonderful place to shop
September 12, 2016

I am a regular online shopper and have been shopping on VIPME for a while now. On my second shopping experience, I was not very pleased with what I got. I complained to the sales representative of VIPME and he assured me that it would never repeat itself. Since then, it has been wonderful shopping at VIPME. I have known how to choose the size that fits me. I also shop for my kids here and I have not regrets at all. The shop is full of great products of any kind and whatever you buy from here is bound to be great. I bought some fanciful watches for my little boy and he is so happy that he wears it on a daily basis. I purchase all that my kids use from VIPME. No regrets whatsoever.

Date of experience: September 11, 2016
Arizona
1 review
1 helpful vote
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Awesome Experience
September 20, 2016

Because of this site's simple layout, it would appeal to someone who didn't have any technical background. There's no high-tech stuff here, just all the information you need in a great design that's easy to understand and read. Vpime is one of my go to online shopping site for just about every fashion product I buy. I particularly love their customer service, quality dresses and return service.

I give this rating only 4 stars because, the delivery of the jewelries I bought recently was very slow. Overall, I recommend this site for their quality products.

Date of experience: September 19, 2016
New York
1 review
0 helpful votes
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I just received my order and I'm impressed. I was so nervous after reading these reviews. Here's the first thing people need to remember - people who are happy very seldomly write a review, but people who are dissatisfied often write reviews. All of my items were well made, fit well and exceded my expectations. Yes the order took quite a while to get here but hello it's coming from China. And don't be so quick to insult the quality of things that come from China. Next time your in a clothing store take a look at the tags. Most of our stuff comes from CHINA! If you have any questions feel free to ask.

Date of experience: August 4, 2016
Oregon
1 review
4 helpful votes
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Reported to BBB
July 13, 2016

I ordered 3 swimsuits and a cover up. Two swimsuits were tiny and the other one was too big. All the same size. Ie. Made in China, cheap clothes. The cover up was so cheap it was already falling apart. I emailed them for return information and never heard back. So I reported them to the BBB and will now contact my credit card company. VIPME IS A FRAUD.

Date of experience: July 13, 2016
District of Columbia
1 review
0 helpful votes
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Great people
August 4, 2016

They are very kind and understanding, I ordered a dress but it didn't fit me properly, then I contacted the support staff and they listened to my problem with very kind behaviour. They offered me a free exchange, all shipping paid with another dress that fit me perfectly. I'd love to shop with them again.

Date of experience: August 4, 2016
New York
1 review
5 helpful votes
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Stay away from it
August 2, 2016

Three orders, one order they cancel the order and I have receive my refund. One order still not ship it already been three weeks, one order is shipped and USPS lost it. They are liars never pick up their phone calls or reply emails!

Date of experience: August 2, 2016
Pakistan
1 review
0 helpful votes
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This was my first experience with Vimpe. They delivered right on time. However one of the dresses was not sent according to my specified size. The good thing is they happily accepted the return and I got my money back too. This was some quick and efficient customer service. Recommended.

Date of experience: August 4, 2016

Overview

VIPME has a rating of 3.2 stars from 249 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VIPME most frequently mention customer service, free shipping and good quality. VIPME ranks 1966th among Women's Clothing sites.

service
22
value
21
shipping
19
returns
16
quality
22