asked by
on 6/10/16Sorry you have unpleasant shopping experience on our site.
Could you please let me know your order number and what email you used to contact our customer service? I will check what is wrong with the dress and the email no responding issue.
For the shipping time, if you choose free shipping, it's normal that it took about 18 days, because it's shipped overseas.
Again we are so sorry for any inconvenience caused and looking forward to your reply in order to solve this problem.
Thanks.
As from my experience, they will reply around 1-2 days. I saw on their website that you could return your unsatisfied items to them for free, and one of my friends indeed confirmed it's true. It may takes a bit longer, but the did what they said, guess because it's shipped from overseas.
Try to contact them with your order number, or check your junk box to see if you've already got their reply.