VIPME
Questions & Answers

I have never been given an authorization to return the items I did not like (which is what my invoice says they require) nor have they given me a shipping address to return the items to. I have sent them more than six emails in the 10 days i have the items with no response, past the sorry that you were not happy with your order. Please let us know what u did not like about the items and which items you wish to keep. I emailed them the response right away and they never answered any other emails.

Dear Saph T. Could you let me know your email address you used to contact our customer service? I will check for you to see if there is anything wrong causing the late reply. Thanks and sorry for the inconvenience caused.

Sorry you have unpleasant shopping experience on our site. Could you please let me know your order number and what email you used to contact our customer service? I will check what is wrong with the dress and the email no responding issue. For the shipping time, if you choose free shipping, it's normal that it took about 18 days, because it's shipped overseas. Again we are so sorry for any inconvenience caused and looking forward to your reply in order to solve this problem. Thanks.

Hi, Suvekchha! Sorry for the inconvenience that brought you! Could you please provide me with your order number that we could address you properly? Thanks for your assistance in advance!

Would you please go back to us your order number and e-mail address that we could send the order confirmation for you?

Hi KIM! All of shoes in our website are in US size. Would you please go back to us which shoes you were interested that we could choose the best match one for you? Hear from you and keep in touch~

Hi Megan! Sincerely appreciate the enthusiasm and support you placed in VIPme. Thanks for your message! Sorry that we are unable to send to UK at this moment. However, we are seeking any opportunities to expand internationally. Any update information will be listed on our website.

Hi Marlene, we just want to solve the problem for you. May i confirm you full name is Marlene Beaudin? And did you received the refund from us now? Again, sorry for the inconvenience that bought you.

Dear Diamond V, Sorry for the delays! Per our checking your user id on sizejabber.com, may i confirm your full name is Diamond Vo? We await your reply!