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VIPME
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vipme.com
Nevada
1 review
12 helpful votes
Follow Adriana L.
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I ordered 3 dresses and I have return 1 didn't fit me. I have been tried to contact them by phone and e-mail for address and instructions to returns and refunds but up until now is impossible and nobody respond my e-mails neither phone calls. Left a message. ( repeat 3 times)

Date of experience: July 21, 2016
GB
1 review
2 helpful votes
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I'm wondering if amyobe got lucky to get refund from VIPME? I'm in the sand situation first time purchased from VIPME as the clothes looked beautiful online but I was ulterly disappointed when I received my order of 2 dresses and 1 jacket after 3 weeks of wait. The fit was wacky and whaling wax poor- bitb dress supposed to be made of silk but so stiff and plasticky. I was even more upset when I wrote to them to request for return address and refund they simply told me yo send them picture of the items and ifferingvtjcexchsnge sizes.
Can someone tell me what I can do?

Date of experience: October 1, 2016
Xavier Z. VIPME Rep
over a year old

Hi, Zoe! Please leave your order number and e-mail address that i could forward it to our after-sales team who can solve the issue for you smoothly? Meanwhile, you could reflect it to :care@vipme.com. Our colleague will respond you in 24 hr. Again, our sincerely apologies.

Germany
1 review
0 helpful votes
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Great website!
August 31, 2016

Seemed like was impossible to find a gift for my mother and then found out this website. My mother is a fanatic of shoes scene and she loves to have the most recent, just after they arrive to the market. Since I entered the website, I knew that the website was the perfect spot for my delivery and buy - their payment system is real good! They deliver in the right schedules and they're really fast. They also reply fast to our emails. Great service. I totally recommend.

I only think that they should have an man's part, where the guys could also see an branch of clothes and buying too. Besides that, all is perfect.

Date of experience: August 31, 2016
Utah
1 review
1 helpful vote
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Although their products are quite expensive but if you are looking for quality fashion products such as bags, shoes, jewelry, apparel, watches, accessories and cool gadgets they are always there for you. As its written on their website We are committed to providing quality fashion products at reasonable prices to discerning fashion customers you will always meet it like that. I always have nice excellent shopping with them. I love vipme.com. Returns are always no problem and they sell quality items. I have been shopping at vipme.com com for years and I can't ever say that I have had a bad experience from them. I really like their clothes because their designs and collection fits me perfectly. I've bought several items from their site and no complaints at all.

Date of experience: September 19, 2016
Nigeria
2 reviews
1 helpful vote
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GREAT SERVICE PROVIDER
August 26, 2016

Normally, I'm always hesitant about buying my dress online due to bad experience and poor customer service.
But now I'm beginning to change my mind on this site,
Because vipme.com seems to be the best so for considering this is my second purchase using site.
This time I took my time to inquire about what I intended to buy while the customer service did everything in explaining to me, I was appreciated and acknowledged.
At the end of it I ordered base on measurements on the chart and surprisingly items arrived before the estimated delivery time.
What I ordered is what I got, they run true to size.
I will definitely order again.

Date of experience: August 26, 2016
Canada
1 review
1 helpful vote
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I need helping getting more information about my purchase and the customer service reps were very responsive and helpful. Prices are competitive and the products are of high quality.
Would definitely recommend.

Date of experience: August 16, 2016
GB
1 review
0 helpful votes
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Solid iphone case
August 16, 2016

I really like the vipme iphone metal case. My iphone is encased solidly and protected now. I'm not a fan of the new ultra-thin phones so this is great because I'm very clumsy and I drop stuff all the time but I'm never worried about it breaking now.

Date of experience: August 16, 2016
GB
1 review
0 helpful votes
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Awesome
January 18, 2021

I am so happy to buy dresses from you. The delivery time was impressive. I am thinking to buy more dresses but there is one thing. One of my friends does not like the color of the dress and she wants to return it to you and then either get her money back or buy another dress but unfortunately you guys don't provide such service. It will be so nice if you could do something and make it possible for customers to return things that are not fit or they don't like its color or something. Good job though.

Date of experience: August 7, 2016
California
1 review
0 helpful votes
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NOT IMPRESSED
January 18, 2021

I placed an order for some dresses and tops as they looked fabulous online. The customer services lady assured me of their good quality. I was hopefully waiting for the arrival of these clothes. When the items arrived, the dresses were as I saw them online but the skirts were mini as against midi as displayed, they were rather too short and just too tight for me. I am not impressed.

Date of experience: August 11, 2016
California
1 review
6 helpful votes
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I ordered a engagement ring to purpose to my wife and planned it all out with the dates but my F*#^ing ring never came? This better not be a scam or I'm calling my bank to get my money back. My order number is *******

Date of experience: June 24, 2016
California
1 review
1 helpful vote
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Outstanding experience
September 1, 2016

VIPme is awesome and is paving a way for women in all sizes to be able to feel chic and sexy. I thank God I finally found jeans for my body type. I struggle finding denim shorts that fits me because my butt is big, so a friend of mine recommended this site to me and told me that most popular celebrities with big butt buy and wears their denim. So, I couldnt help and I decided to check VIPme website and I found the perfect match.
I am very pleased with my purchase, the quality of the product I bought is very high and Im really happy I found this website.
The order process was easy and user friendly. Outstanding customer support. Shipping and delivery time is extremely prompt. I certainly intend to purchase again from them.

Date of experience: August 31, 2016
Virginia
2 reviews
3 helpful votes
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Best bang for your buck.
September 4, 2016

This website reminds me of any top of the line fashion store such as Aeropostale or American Eagle. I picked it vipme.com over these other retailers becuase I felt that their prices and style of clothing were just a tad bit better. The site formatting is clean and ease of use was very good. I didn't have too many problems with the website except for a few things. I was kind of disappointed with them only having female clothing and items. I would have more than happy to have spent more money if there was a couple of things for guys. I also didn't like how I had to wait 10-15 business days and still have to pay for shipping for the shirt that I bought that was over $30.

Date of experience: September 3, 2016
Hong Kong
1 review
1 helpful vote
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Overall Good
August 6, 2016

Me and my friend ordered three dresses, two dresses were perfect however third one had to be reshiped due to wrong size. They were very cooperative but I hope they won't make such errors to begin with in the future.

Date of experience: August 5, 2016
India
1 review
0 helpful votes
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Best service at all
August 22, 2016

I placed an order prior to reading the reviews. After I read them I started to panic. I send VIPME an email requesting update status on my order I received a prompt response.
The shipping is just in time, it's shipped from China and I just choosed the free shipping which is air mail, so 14 day is reasonable.

The product is just as shown on the website, you should trust your eyes. The price is much cheaper than local store and other similar site.

Date of experience: August 22, 2016
Virginia
1 review
1 helpful vote
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Worst Service
August 24, 2016

Been ordered a product 20 days ago, no response of the shipment nor responding to any of the calls... jus useless... never order anything in VIPME, they will never pick your call nor respond to any mails not provide any details regarding your order... worst service ever...

Date of experience: August 24, 2016
Xavier Z. VIPME Rep
over a year old

Dear Jayaram, we're so sorry to have kept you waiting so long. Please kindly tell us your order number and we'll have our customer service get back to you. Sorry again.

GB
1 review
0 helpful votes
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I am impressed!
January 18, 2021

WOW! I ordered 3 pairs of shoes. They are as beautiful as shown on the website. It was my first experience of online shopping ever. Thank you for not being scam. I was so worried cause of my sister's wedding. You delivered on time Thanks for that.

Date of experience: August 7, 2016
California
1 review
0 helpful votes
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Good pricing!
August 13, 2016

I am a student so I have a very tight budget. I needed to buy some clothes for homecoming of junior year with matching jewelry. So I decided to buy it through vipme.com. The pricing was relatively good, however when the order arrived, the earrings were broken but the dress was perfect.

Date of experience: August 12, 2016
New York
1 review
13 helpful votes
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Buyers Beware
July 2, 2016

I have contacted the company 6 times and still have not received a response. I purchased several items and wanted to return some that didn't fit well but no one seems to return emails. Seems they do not take returns even though their site says they do.

Date of experience: July 2, 2016
Germany
1 review
0 helpful votes
Follow Naghma S.
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Good services, but they could improve the variety of the products they have under the bags and accessories it would really help the customers to make better choices according to what exactly suits their needs.

Date of experience: August 5, 2016
Xavier Z. VIPME Rep
over a year old

Dear Naghma, thanks for your suggestion, we are continually working on improving our shopping experience for our customers.

We are beta testing our best matches function to shown good matches in our product detail pages to help customer better choose their style in a whole.

Belgium
1 review
5 helpful votes
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I ordered a dress from vipme.com which came two sizes small. So I contacted them and they quickly responded to my queries. They made sure that I get the correct dress size and it was delivered to me within 10 days. The experience of it all was good, they catered to my needs immediately!

Date of experience: August 7, 2016

Overview

VIPME has a rating of 3.2 stars from 249 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VIPME most frequently mention customer service, free shipping and good quality. VIPME ranks 1966th among Women's Clothing sites.

service
22
value
21
shipping
19
returns
16
quality
22