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VIPME
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vipme.com
Illinois
5 reviews
52 helpful votes
Follow An O.
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My order no. **************NHP was placed a 45 days ago and still have not arrived. I wrote to *******@vipme.com and *******@vipme.desk-mail.com more than 15 times and only one time they responded with a tracking no. I checked on DHL site, the tracking said the shipment was shipped back to the shipper! There should be an organization to block these unethical companies soliciting business in the US.

Date of experience: July 18, 2016
Maryland
1 review
5 helpful votes
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I ordered a bathing suit last week for a trip next week and still have yet to receive any tracking information or details on the shipping of my order. I left several tickets and still no reply. This is very bad business.

Date of experience: July 19, 2016
Texas
1 review
9 helpful votes
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I have gotten NO response from "Xavier" via email regarding my order, yet his $#*! is on here responding to people. VIPME.com is a piece of $#*! company. They get pictures from somewhere and then scramble to try and copy the clothes and send to you.

Date of experience: June 21, 2016
Idaho
1 review
10 helpful votes
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STILL WAITING!
June 22, 2016

I purchased three dresses and needed to return them because of sizing and an item that was not what I ordered. I also paid for it to be shipped within 3-5 business days and they were late on that.
I have followed the protocols by emailing them for a "request of return." They are supposed to get back within 24 hours. They have not responded. There is not even a contact number. I guess the next step will be report them to the Better Business Bureau and my credit card company. Too bad I did not see this site before I ordered.

Date of experience: June 22, 2016
California
1 review
2 helpful votes
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They have a very odd return system. You need to email them "For return authorization and return shipping address, please contact our customer care at *******@vipme.com" I have - every two days for the last week - no response. And their US # is staffed from 6pm onwards. How very, very odd. Hoping the cost of shipping the return (on my dime) is not exorbitant.

Date of experience: August 17, 2016
Xavier Z. VIPME Rep
over a year old

Dear Sonoo, our sincere apologies to have caused you any inconvenience. Please kindly tell us your order number and we'll have our customer service look into your case, and get back to you with solutions. Sorry again.

Missouri
2 reviews
6 helpful votes
Follow Christy O.
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Recently received a beautiful dress I ordered from VIPME in a size Large after I took considerable time to lull over measurements to decide what I needed. I normally wear a 6-8 or medium so I ordered a large (since my mom can do alterations)... well, it would not even fit over my shoulders to get it on. Armholes were extremely small & neck opening, bust width also. I had my daughter try it on, she loved it though it was snug across the bust. She decided to buy it from me since VIPME was only going to give me my shipping fee back which was free btw because the dress was $78. They told me their charts were US sizing which is bull because this dress in a large is obviously for small Asian sizing so buyers beware, the charts are misleading & returns not possible... do not buy! I will not purchase from them again. Major bummer, loved the dress.

Date of experience: August 30, 2016
Texas
1 review
5 helpful votes
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I have followed their directions for returning an item that does not fit. I have now sent 4 such requests with no reply to any of my request. I have a feeling that they do not have a department that handles returns? I have been trying for a week now and they have ignored all of my requests. The dress is labeled a size "M" / medium. The dress is much too small. It would be sized a "4" in U.S. standards. Do not buy from this company unless you are able to write off your $$ as a bad debt and donate the item to charity!

Date of experience: July 13, 2016
Norfolk Island
1 review
0 helpful votes
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I LOVE VIPME!
August 30, 2016

I've never bought a pair of shoes from VIPME that I didn't like. If something didn't fit, they pay for returns and send me a replacement immediately. It is a very organized company, they email me for everything. So I'm never " guessing". I rarely find cheaper prices for my shoes anywhere else if not VIPME. Always have had wonderful experiences with VIPME. They have a great selection! They have a large variety of sizes! I would like to have more company out there with your professionalism and competency.

Date of experience: August 30, 2016
Wisconsin
1 review
7 helpful votes
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I ordered a dress at the end of May. It is beautiful, but sizes must run very small and need to return it. After 3 e-mails to customer service, I still haven't got a response. You can't return it until they give you an address for the return, and there is no phone number to contact them at either. Very disappointed with this company, do not order anything from them, you won't be able to return it.

Date of experience: June 20, 2016
Connecticut
1 review
8 helpful votes
Follow Alyssa P.
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I have been waiting for my bathing suits that i ordered june 4th and have emailed twice and gotten no response as to if they are ever going to come. And there is no contact phone number for this site which makes it that much more difficult and annoying. I see VIPme is commenting on reviews below. Please comment on mine and i would gladly give my order number to figure out where the hell my bathing suits are..

Date of experience: June 22, 2016
Xavier Z. VIPME Rep
over a year old

Please let me know your order number please, sorry for the wait.

Germany
1 review
0 helpful votes
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Great Experience
August 4, 2016

Had a great experience, bought a dress, It was beautiful and amazing quality for such a reasonable price. However the shipping got a little late, but it was definitely worth wait, if they improve the shipping time, they could really get help the customers who need quick service. I hope they are reading these reviews and will be improving their shipping time.

Date of experience: August 4, 2016
California
2 reviews
0 helpful votes
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Everything was great. Customer service was excellent, had to correct my address when I made an input error. The website is user-friendly, I got my product in a reasonable timeframe, no improvement necessary. I ordered. I paid. I received. Good job. No hassle. I like that. The shirt is soft and well produced. The color is vibrant. The shipping is great and the order process went smoothly. Thanks so much for great products and services

Date of experience: August 4, 2016
Georgia
1 review
4 helpful votes
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It took 4 weeks for the order to arrive at my door. Merchandise looked good on the website. In reality, the sizes run smaller than the typical US sizes. Return is a hassle. "What? You received a defective item and you need to pay for the return/exchange shipping?" Very unreasonable. I'll never order again.

Date of experience: August 9, 2016
Xavier Z. VIPME Rep
over a year old

Dear Cindy, sorry for the bad experience, and we believe it's absolutely not a usual case. Please kindly tell us your order number and we'll have our customer service write back to you and to see if we can make up for you. Thank you.

Virginia
1 review
8 helpful votes
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Beautiful clothing, but horrible reviews! Therefore, I am not ordering anything from them! Preventing headaches and agravations! Thank you, for all of you, who took the time to write a review, it has saved me from making a huge mistake!

Date of experience: July 18, 2016
Nigeria
1 review
0 helpful votes
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I WAS IMPRESSED
January 18, 2021

I can say vipme is ok and safe for buying... i ave ordered on many occasion different items from them and i havent being disappointed so far. Vipme does have a pretty good return policy and have not had any problems returning anything I have ordered from them, tey were very responsive in answering my requests

Date of experience: August 9, 2016
District of Columbia
1 review
1 helpful vote
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It is every womans dream to spend time looking at pretty dresses and buy some of them for herself. VIPme always provides me with just that sort of pleasure, and the best part is that I dont have to leave the house to shop! After spending hours browsing through the gorgeous dresses present on this site, I cant resist without ordering. Their service is great but they just take like minutes to answer your call if you call them. Their delivery is fast, and they give free shipments on orders of more than $50, cool right? Not only their dresses are beautiful, but the sizes also fit nicely, and the dresses look better than in the pictures. I would recommend everyone to put VIPme.com in their bookmarks for shopping.

Date of experience: August 31, 2016
New York
1 review
5 helpful votes
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Ordered a few dresses from their website. Placed ordered for the same size in all the dresses but somehow the material was not good. Very cheap material. But that's ok by me - must expect if it's an online purchase. What upset me more was that when I needed the return address to ship the dresses back I am unable to get in touch with their customer care. I have already sent them 3 mails over a period of 10 days. Nothing. No response. I will wait for another week and then report to BBB and raise the issue with my credit card. Thank god I didn't go overboard with my order!

Beware people don't order from here. It's not worth the time.

Date of experience: July 13, 2016
New Jersey
1 review
1 helpful vote
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This was my first purchase from VIPme. I ordered for an item and it was delivered to me. The item arrived in excellent condition, though it took more time than I expected. The package was intact. VIPme provided a great shopping experience. They made sure my item was packaged correctly.
The shipping time was average but the promotions that they have are amazing!
The website is easy to use and intuitive. The website also always had items in stock and the sizing details are great!
It is fashion and stylish, suitable to the demands of the most fashionable people. Overall, great service and pretty trustworthy.

Date of experience: August 19, 2016
New York
1 review
10 helpful votes
Follow Rachael L.
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I originally email their *******@vipme.com and ask questions about sizing and got replies pretty quick, even ask if i had to return do i have to ship all the way to china? They replied and said i could return to their office in NY. All good, and i placed an order, took sometime to get here but that was expected because it was shipped from China. When i sent it request for return authorization, no reply what so ever. I've email three times in the span of two weeks, no reply. I've even copied their *******@vipme.com and *******@vipme.com, no replies.

I will contact my credit card to dispute the charge.
DO NOT BUY from them, no matter how tempting the pictures look like.

Date of experience: June 16, 2016
Xavier Z. VIPME Rep
over a year old

Dear Rachael,

Could you please let me know your Order Number, Please?

Thanks.

Texas
1 review
2 helpful votes
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I got my dresses here but It was a little big. I ordered small size Im 103 pounds 5"3 so I return them. Customer service was quick, fast and they were willing to help me, I gave 4stars because of shipping. It took one more week to get the dress. I would use vipme again If they have xs size :)

Date of experience: August 18, 2016

Overview

VIPME has a rating of 3.2 stars from 249 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VIPME most frequently mention customer service, free shipping and good quality. VIPME ranks 1966th among Women's Clothing sites.

service
22
value
21
shipping
19
returns
16
quality
22