Vinted UK

Did you guys know that in vinted terms and conditions it states that even if you buy something and the seller send you the complete different item it's down to the buyer to pay return payment

Basically the platform works well if everything is well and if a problem is not significant. They have a responsive customer support that is not very smart but can successfully read and copy/paste scripts as needed. The platform is great for buying things and is ALWAYS on a side of a buyer. BUT be very careful when selling (specifically selling expensive items), they will not help - you will just get a script message over and over again that makes totally no sense. I have sent a new prada shoes (in an original box with a dustbag and with pictures of all logos, etc). The shoes got stolen on the way or maybe the buyer lied (the box was delivered but without shoes). Vinted just sent me an email that the shoes were counterfeit (with all the pictures clearly showing that they are original & I have a score of 5 for 110 evaluations) and that they will not reimburse me. Basically, as Vinted can't directly blame the logistics company and get money from them, they would come up with any reason / lie in order not to reimburse. Again, great platform to buy and sell old cheap clothes but clearly not at the level of RealReal (US) or vestiare collective if you want to sell designer clothes. Be very careful.

Vinted is a great way to sell items it's platform is really easy to work with no complications until it comes to certain members damaging Vinted reputation it seems anyone can sell or purchase an item and immediately changed there mind after a transaction has been completed, one just brushes away the purchase (money already in place) to either resell to another buyer at a higher price or just resell through Vinted at a different price
For me if some one sell there item it should be a binding contract for instance I have recently had 4 sellers do a u turn on me once they have agreed to sell recently a seller called - seller 223 advertised an item to which I bought and completed the sale to cancel the sale 2 days later after my transaction to then re sell the same item in Vinted …?
Why should this be allowed it's making Vinted lose credibility as a serious company when sellers can just re sell the same item at a higher price
This bad practice wastes time and holds up money within the transaction there should be some control on this bad practice sellers in particular should be held accountable for the dodgy dealings in cheating the buyer and Vinted reputation the seller should be looked at more closely and if the see bad practice they should not allow the seller to resell advertise the same item twice

So far I spent 60 quid returning items that were blatantly fake, the money comes out of my own pocket, despite Vinted charging me "buyer protection" 2 items were also super fake, they declared them as authentic despite an independent authenticator (I paid for that as well) saying they were bad fakes. I bought Aquazzura and Gucci shoes, they were both unbranded items, sellers claimed they look like it and since they didn't say they are authentic they can list them as brands - Vinted does NOTHING. Basically people can send you any old rubbish and you have to pay to send it back, obviously you have to pay for insurance and tracking, the scammers then put the items on again to scam somebody else, you can report fake items they are not taken off. I have now contacted Trading Standards with a formal complaint as Vinted is actually helping scammers and despite claiming fakes are not allowed on their platform, they do nothing to prohibit them and make the buyer, who acts in good faith pay for the return of said fake items, then let the scammers relist the items again! Gucci shoes without a serial number or even a size, clearly fake, they claim "We can't authenticate, you have to pay for sending back then we will give you the money once the seller confirms they got them back" - Aquazzura shoes that are labeled with the no name brand Cortas "We can't authenticate..." the seller "retrodolls" does not confirm receipt

I've bought and sold a lot on Vinted but recently stopped. Full of cheapskate buyers trying to drive prices down when the item is already at a very low price (such as offers of 70p when item is already only £2.50). Be sure to weigh parcel as often postage costs more than seller pays. Encountered a seller too dumb to understand she needs to use a pen and paper to WRITE the delivery address on the parcel as she expected a separate payment or label, she didn't understand that when payment is made it includes cost and postage, settings are up to her. Another seller cancelled my transaction saying they received no money and I was being refunded (the money I supposedly didn't pay) not realising payment is made AFTER both parties declare item is received and satisfied. Make sure description is clear, ask questions about items otherwise the "dress" advertised may actually be a waistcoat with a split at the back meaning your bum is exposed and the front does not fasten so you cannot wear it to a funeral as planned.
Does not give you the option to choose exactly what courier you use when buying, resulting in taking weeks for local deliveries and several "lost" (stolen) packages. Lockers and Hermes have lost around 5 of my items. Buyer pays "seller protection fee" yet buyer is not protected. Vinted encourage discrepancies to be paid using other methods outside their platform which is irresponsible. Automatic 5 star feedback left even if there is an ongoing, unresolved issue. If item is returned to sender (common for some reason even if seller information not on parcel) then buyer loses out on payment and the item. Sellers at risk of buyer being refunded but keeping the item. Make sure to read seller/buyer reviews beforehand.

Once your payment are unsuccessful and appear as "server error" or "your bank dont honor this transaction" but money was taken from bank account and stuck as pending, Vinted use this excuses to rip you off from your money and you never even notice how. I explain how Vinted company stealing money.
How they work: Your money has been collected from your bank and shows as pending transaction, but on vinted notification shows that payment failed for any stupid reason. Then
Vinted never send to your bank a reverse code for failed transaction, instead they telling you will recieve money back in 3-5 days. Because bank is never notified of reverse payment by Vinted therefore your bank is forced to wait 1 month to realise this money back to your balance. (not 3-5 days)
After one month waiting for your money, you can notice that pending balance is gone and money actualy has been collected by Vinted, which means Vinted just stole your money!
So be careful as VINTED COMPANY ARE THIEFS.
Check your bank account daily after shopping on Vinted, check status of payment and when money was collected.

I bought 2 items which was just under 2 pound had no problem. I sold something she said was good but then damaged and wants money back.

Got scammed by martha0408
Keep away from this lier steeler seller because they will send you something else, not the actual item you purchased

I sent an item to a buyer and the package was put in a wrong box in the buyers' local InPost locker.
Seems easy to resolve, right?!
Vinted made a big deal out of it, is incapable of releasing the package, that is still sitting in the InPost locker and has refunded the buyer, which is fine by me, without returning my item.
I have received 'back' a different item which I have to 'babysit' now, knowing it is someone else's property.
I have tried to explain what is going on, what they have to do, how they can just release my package, sent photos, requested to speak to a supervisor, make a formal complaint, asked them to release my package (they control the InPost lockers) and asked what to do with the item that's not mine.
They are completely dismissive, and ignore basically all I tell them.
My original package is still in the locker (I can see this through the tracking number) and will probably stay there forever (they are refusing to release it back to me).
The are also required by UK law to provide me with the details of their formal dispute resolution service (before I take legal action against them) and haven't provided that either.
They are therefore in breach of all kinds of UK trading and consumer rights laws and I have reported them to the Trading Standards Commission.

Now, I've run a little check in the internet to see if I'm the only one who has so many issues with them and - oh my goodness:

- hundreds of pages of warnings including warnings that the 5* reviews here are mainly fake

- complaints to various government / consumer rights bodies

- they are apparently under EU scrutinty for breach of EU-laws

- some people have taken the time to make YouTube videos to warn about them.

So, I guess they are a rogue platform in the first instance. I got scammed by them. I will delete my account.

But I thought I share - stay clear guys, you'll regret it.

A couple more criticisms highlighting major flaws in their system design.
Firstly, on 3 separate occasions I have received random items not ordered, not even looked at. If I am size 26 then why on earth would I want a tiny leather jacket size 10 which I cannot even get an arm into? And if I have no children then why would I want tiny trousers aged 9-10?
Those wonderful wizard genius at vinted designed a super secure system whereby names and addresses of buyers and sellers are not shared. Therefore, the seller will receive an email stating "xxx has purchased your item, so please send it using the attached label" VINTED WILL REMAIN IN CONTROL OF ALL SALES AND THUS THEIR MONEY. The only problem with this super-secure system is that the gormless idiots employed by vinted cannot issue the correct names and addresses to the correct people. Then "customer services" will say to the buyer send the parcel back and sort it out with the seller (who believes that theyve done as instructed). What a great secure system vinted, well done.
And secondly, before you purchase any item whatsoever, you must check the time & date the seller was seen on the site, OR just email to ask whether the item is still available AND wait for a response. As soon as you have clicked to purchase, vinted will collect the money immediately. After this, I have received messages "Sorry I lost that item" but on 4 occasions the seller has not even been seen or heard of on vinted for months! Then of course it takes a couple of weeks to get your refund from vinted and there is no further action at all, every item listed by this seller remains "available" so that vinted can continue to collect their fees from unsuspecting buyers. This could all be solved if vinted required sellers to click a button confirming their continued involvement once a month - but of course they won't. They will not repair any glaring errors with their systems. What a joke!