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Carla H.

1
Level 1 Contributor
Blackpool, United Kingdom

Contributor Level

Total Points
247

About Me

I've been shopping for over 40 years, working professionally for over 25. I am fully aware of the difference between good service and poor service and i am gutted that company standards are falling continually. We were looked after far better in the 1950's. We need to share our experiences so that other consumers can vote with their feet, avoid the same pitfalls and most importantly teach businesses to raise the bar.

How I Can Help

Just keen observations, attention to detail, accurate notes, professional standards and

3 Reviews by Carla

  • Sainsbury's

6/18/21

DO NOT ENTER SAINSBURYS BLACKPOOL
Have complained to staff on 6 occasions regarding being hit by bicycles riding around the store. On one occasion I waited 15 minutes for a member of "management" to come downstairs and the silly twat told me that she was unaware of any law preventing bikes in store! Another "manager" told me that if I didn't like it, it was my responsibility to tackle the cyclist and not theirs! This sounds really awful but I really hope an elderly lady is run over in store, perhaps the resulting costs and publicity will educate the company.
On another occasion, in a busy store, the cashier glared at a mother & child, then began ranting "it's always them, it's always the p4kis"
This is completely unacceptable. I do not know where this cashier was from or what her problem is (but I could identify her) it is NEVER, EVER ok to bring your racist rant to your professional working environment or any public place. Keep your bigoted poison to yourself.
Where the hell do they find these idiots? Managers who want customers to stop cyclists in store and cashiers who feel it's ok to spread race hate around Sainsbury's.
Blackpool has one of the highest unemployment rates in the UK, there is a huge pool of potential employees, but Sainsbury's are not very selective. It appears that they would rather scrape clowns from the floor of a local drug den and slap a uniform on them.
Please please vote with your feet and do not enter this store, to keep yourself safe and to force them to examine their recruitment and training.

Tip for consumers:
There are other similar options just minutes away from Sainsbury's Blackpool

Service
Quality
  • Just Eat

5/6/21

They list incorrect information for every restaurant on their site (they have never bothered to check). Very importantly - this includes opening hours. Just Eat will send you an order confirmation to state that the restaurant has reviewed and accepted your order, then an estimated delivery time once a driver is allocated.
THIS IS ALL LIES WHEN THE RESTAURANT IS CLOSED, THERE ARE NO STAFF PRESENT. Therefore they leave children and entire families waiting by the door for imminent treats that will never arrive. Just Eat have done this to our family on 2 separate occasions (1st time they said "not our fault, blame the restaurant" and on the 2nd occasion their "CUSTOMER SERVICES" said "we don't understand what you're complaining about, what was the problem with your food"
Just DO NOT use this site, phone direct to ensure the place is open (they often offer better deals to those coming direct). DO NOT use Just Eat with their incorrect information and completely misleading "confirmations" to customers. Do not accept their lies.
P.S... Just to confirm, the 1st occasion was 18 months ago (before pandemic) and the 2nd occasion was May 2021 (post-lockdown) so they do not have Covid for an excuse.

Service
Value
Shipping
Returns
Quality
  • Vinted UK

4/12/21

A couple more criticisms highlighting major flaws in their system design.
Firstly, on 3 separate occasions I have received random items not ordered, not even looked at. If I am size 26 then why on earth would I want a tiny leather jacket size 10 which I cannot even get an arm into? And if I have no children then why would I want tiny trousers aged 9-10?
Those wonderful wizard genius at vinted designed a super secure system whereby names and addresses of buyers and sellers are not shared. Therefore, the seller will receive an email stating "xxx has purchased your item, so please send it using the attached label" VINTED WILL REMAIN IN CONTROL OF ALL SALES AND THUS THEIR MONEY. The only problem with this super-secure system is that the gormless idiots employed by vinted cannot issue the correct names and addresses to the correct people. Then "customer services" will say to the buyer send the parcel back and sort it out with the seller (who believes that theyve done as instructed). What a great secure system vinted, well done.
And secondly, before you purchase any item whatsoever, you must check the time & date the seller was seen on the site, OR just email to ask whether the item is still available AND wait for a response. As soon as you have clicked to purchase, vinted will collect the money immediately. After this, I have received messages "Sorry I lost that item" but on 4 occasions the seller has not even been seen or heard of on vinted for months! Then of course it takes a couple of weeks to get your refund from vinted and there is no further action at all, every item listed by this seller remains "available" so that vinted can continue to collect their fees from unsuspecting buyers. This could all be solved if vinted required sellers to click a button confirming their continued involvement once a month - but of course they won't. They will not repair any glaring errors with their systems. What a joke!

Tip for consumers:
Dont use vinted - use eBay, a proven system

Products used:
Clothes, shoes, accessories

Service
Value
Shipping
Returns
Quality

Carla Has Earned 7 Votes

Carla H.'s review of Sainsbury's earned 2 Very Helpful votes

Carla H.'s review of Vinted UK earned 5 Very Helpful votes

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