raphaela w.

So far I spent 60 quid returning items that were blatantly fake, the money comes out of my own pocket, despite Vinted charging me "buyer protection" 2 items were also super fake, they declared them as authentic despite an independent authenticator (I paid for that as well) saying they were bad fakes. I bought Aquazzura and Gucci shoes, they were both unbranded items, sellers claimed they look like it and since they didn't say they are authentic they can list them as brands - Vinted does NOTHING. Basically people can send you any old rubbish and you have to pay to send it back, obviously you have to pay for insurance and tracking, the scammers then put the items on again to scam somebody else, you can report fake items they are not taken off. I have now contacted Trading Standards with a formal complaint as Vinted is actually helping scammers and despite claiming fakes are not allowed on their platform, they do nothing to prohibit them and make the buyer, who acts in good faith pay for the return of said fake items, then let the scammers relist the items again! Gucci shoes without a serial number or even a size, clearly fake, they claim "We can't authenticate, you have to pay for sending back then we will give you the money once the seller confirms they got them back" - Aquazzura shoes that are labeled with the no name brand Cortas "We can't authenticate..." the seller "retrodolls" does not confirm receipt