Vinted UK

Buyer ruined expensive coat now vinted are forcing me to refund.Ive got photographic evidence of how it left me and proof that even the seller had no problem, they just decided it wasn't warm enough please do not use it to sell anything worth more than a fiver, £160 worth of cost ( which I sold for £30) ruined and now unsellable!

I sold on the UK site for about a year. Multiple times I have been scammed by customers saying they never received parcels, even when I have tracking receipts. Vinted is based in Lithuania, so there is no number or helpdesk to call. Vinted will hold payments indefinitely, there is literally NO protection for sellers. Don't be tempted by the 'no fee sell', on scam and any money you saved will be wiped out. Read the THOUSANDS of neg reviews out there... I wish I had! Even their own forums are boiling over with angry, scammed sellers. Be careful with this one, I have lost quite a bit of money!

Have a terrible experience with Vinted. Ordered trainers and received an empty envelope. Have all prove that I have been scammed even an email from the delivery driver that it had been posted through the letterbox and never received a refund! Customer service was very unhelpful will never use that app again. Can't believe that I paid buyer protection fees, have been scammed (70£) and have never received a refund! This app is not only full of scammers, Vinted themselves scammers also!

Lost my money! Sadly never got it. Seller forgot the package and then claimed to post it. No proof of postage or a tracking number. Unfortunately due to the delay vinted marked the package delivered.
I am now in the process of trying to get a refund for items I don't have. I never leave negative feedback but in this case the transaction didn't go well. I await a refund. Seller now blocked me
The seller shouldn't have the capability to block a buyer, particularly when the buyer is out of pocket. I also don't think that Vinted should mark things automatically received therefore releasing the funds before I got the item

I bought a ring on Vinted but when it arrived it wasn't the one I was expecting. I contacted the seller via the dispute and she categorically denied sending it. She provided proof of the one she had sent so I contacted Vinted. It turns out that the ring had been swapped out at the Evri depot as the packaging had been opened and resealed with brown tape. Vinted stated they would investigate and, after a week, they closed the dispute and completed order because Evri had confirmed the package was delivered. The dispute wasn't about the delivery! I am now out of pocket with an ugly ring. What is the use of a buyers fee if it doesn't protect you against tampered packages?

I posted and item for sale on vinted things where going great I brought and sold some stuff then I sold a designer top which didn't fit me anymore so I thought why not sell it well I was sold to a buyer who demanded it come right way before Halloween, so I politely explained that it would take a few days because of the post she seemed ok with this. So I sent it all packed up and paid £3.10 for postage then waited and waited tried to contact buyer no reply tried to contact vinted just a computer based messages saying that they will deal with it, Finally I got sent a reply from vinted exposing another persons account and all their details I complained to vinted they apologises but didn't help me at all with my issue I still haven't received any money the buyer still refuses to reply I honestly feel like I have been robbed. I am so upset I've cancelled my account they are so useless they can't help anybody and have loads of bad reviews!

Unable to verify two cards but not able to tell me why
Had to cancel the item I was selling and money was taken from two cards to verify the transaction which was then not completed.
My money and the seller's money will now be frozen for 40 days and I am now down £300 for 40 days.
This has been a terrible experience.

I bought cosmetics on Vinted. The parcel was left by a courier on my doorstep when I was away from my home. The parcel was stolen. Vinted paid the seller as Yodel said they had delivered the parcel in accordance with their normal procedure. I could not claim under the buyer protection I had paid for, as vinted insisted the parcel was delivered. Yodel said that they compensated Vinted for the loss of the parcel, following my filling in a declaration of non receipt to Yodel. Vinted have kept my compensation money. We are preparing to take the matter to small claims court. This is theft on vinted's part.

Vinted have consistently helped themselves to MY money literally since I joined in Feb 2021. One payment deducted EIGHT times. Another payment FIVE times. Another payment again FIVE times etc to the value of £361:05. I am disabled so essentially Vinted have stolen my Disability living money. I hope this helps people stay away from Vinted. You have NO means of contacting them other than through the App. And they are simply intractable and unhelpful. It is THEIR WAY or the high way.

Not a healthy market to sell or buy clothes.
Everyone sells cheaply, force you to reduce the prices low, Zara or H&M sells £1, and the app takes buyer protection fee, yet when I reported the counterfeit Timberland boots bought with tons of photo proofs of how poor quality they are, the Vinted team still judged the seller right, and Vinted team Nourhene wrote to me why dont I resell it to others, I cant believe they said that, as it's Vinted's first policy no counterfeit! It just nothing proper or well protected if you are a buyer like ebay.

Bought a pair of new Nike trainers from vinted for £60 however, the seller/scammer sent me an envelope with a piece of cardboard inside, when I contacted vinted for a refund and sent them proof of delivery of the cardboard inside, they said I had to discuss this with the seller. I explained in several emails that the seller is not responding to any messages and has deliberately scammed me. Vinted suggested I get I contact with evri their delivery company to query the delivery. I then realised vinted is giving me the "run around" and have no intention of reimbursing me after a fraud took place under their website. Vinted have not responded to my questions as to why we pay buyers protection fee if their not willing to reimburse me I also requested a call from a manager and nothing to date. I will never use this awful unprofessional company ever again as they have left a sour taste in my mouth

My daughter was selling a coat on my behalf and posted it 3 weeks ago today to a dimwit who claimed that my coat was fake and sent it back ten days ago.( p.s my coat is a belstaff and was bought from flannel's so is definitely not fake) anyway it now says on the couriers website that it has been returned to sender despite them not even trying to deliver it. She has contacted hinted and couriers and so far has got no answers. God knows how long before I get it back,or what condition it will be in. Livid

I would give 0* if I could.
I've been selling on Vinted for fee years now. 100% 5*. Lately I've sold glasses, they were packed properly in a case, box, bubble foil and tape. Put into mailbag (brand new!) and sent. Glasses were stolen from the box, bag ripped and taped by someone who stolen them.
Vinted doesn't want to refund me money as they insist it was MY fault! I've never taken pictures when sending items as this situation never happened before and now Vinted says "no money for you, you naive idiot as you don't have pictures"
Im soooooo angry! Ive lost money and item and no one wants to help!
They take money very easily but when tou need help - they avoid any!

Guys be careful when using Vinted! They are not good at all!

Vinted states that buyer pays shipping. When tried to print "paid" label - Hermes print in shop machine demanded pay for it. Hermes explained - I need QR code to be able to print in shop for free. Vinted explained they do not send QR codes so I have to pay for shipping. So buyer paid, I paid and they do not do refunds as" nothing was wrong with label". However in settings I can choose to disable Hermes delivery and choose Post office delivery- which is 2x more expensive.

Never received item. The seller told me her item she sent was in pink bag.
Vinted said I received which I did not. Vinted up loaded a postman pic of 3bags not pink all black or grey.
They went in favour of seller I am out of pocket fuming.

Such bad customer service, do not use. A buyer damaged my item then returned it and vinted sided with the buyer and gave them a refund, now I can't sell my item as it's damaged which I showed in pics. The buyer was sonicwilson

Got scammed by a seller on a pair of Dior sunglasses, the seller wouldn't refund and Vinted baced up their scam without question... I will never buy from Vinted again and warn any purchaser to double check before sending money as you wo t get it back if it's a scam seller.

Please do not put your bank details in the Vinted app. I did that to try to sell an item to a very very keen buyer but was scammed £96 the next day. My money was spent on various occassions and by the time I froze it and contacted bank £96 was gone. Absolute no no.

Bought a top from Vinted. Item said it had arrived at my pick up location. Item had not arrived. I went back everyday for over a week to check. Went to press "I have an issue" button, but it wouldn't work. So I emailed them saying I had an issue. They told me I needed to press the "I have an issue" button. I reiterated that it wouldn't work. Then my parcel was marked as delivered, even though I hadn't received it. I kept trying to explain that I had not received it and they just kept telling me over and over that they can't do anything and better luck next time. Deleting my account now. $#*!s.