Vinted UK

The customer service is non existent. The return policy doesn't cover " didn't fit, didn't like" - so people damage the purchase in order to claim refund. As the seller you have no option to disagree, you can only accept already damaged item back or release refund without return. The return of item is taking about 2 weeks and may not be to your house but to pick up point, so great - now you waste your time and money to pick your damage goods back! If you don't sell something really cheap like under £5 I would strongly recommend to go somewhere else.

After the carrier kindly left my order in clear view on the drive, on return from work it was not there. I reported to Vinted alongside the carriers photo. Following this, Vinted expect me to have a pdf converter programme, home pc and printer to signed a document. They were not helpful after advising I don't have a printer etc and made matters worse by reminding me that we are in 2023. Whilst I appreciate this, we also recognise difference and I buy online due to a disability. The buyer protection is made difficult, I'd be surprised if anyone ever gets their money back when Vinted have to pay and not the seller

This company has the worst customer service I have ever had the displeasure of using. Items not delivered by hopeless couriers and yet you have to wait four weeks to raise an issue and worst this has to be in two working days…. Or tough luck.

I've had 4 items lost by the courier.

Impossible to actually speak to anyone. And the they ask me the buyer to find out about the package with the seller.

Completely amateur.

In 2022 having to wait 4 weeks for a refund is pathetic.

Avoid.

Recently brought a PAIR of vans but only one shoe turned up! Seller stupidly put the shoes in a PAPER bag … resulted in one shoe lost in the post and repacked one a blue plastic bag. Now I've got to wait for my money to be returned after investigation with the courier! How is this fair?! I have sent photo evidence, customer service at hinted is fast at replying but not fast at returning my owes money. I'm actually really upset by how it's been handled.

I have sold lots of items on Vinted and also, bought a few. Other than one item I bought being a lot less desirable than the description (I would have ragged the item) I have been satisfied with the ease of uploading or buying. The range of selling/buying postage options is also a major pro! Very happy to be using this site

Beautiful and quality items at giveaway prices, fast and cheap delivery charges, Sweet shopping experience and a reliable Application for buying and selling

Buyer's Protection is an expensive Farce

You pay a good percentage, sometimes even half of the price of the item for so called 'protection'.

Yet I have had sellers send children's sizes instead of adults, plus sizes that are no where near wearable 'normal sizes', faded, extremely bobbly, ripped, broken zips, permanently stained & generally damaged items that either do not look like their photos or were well hidden.

Vinted make you return it at not only your own cost, but time, disappointment, frustration & inconvenience.

Don't buy presents on here, you may end up empty handed. Seller's often barter on price then choose or forget to send the item within the 5day window & you can be left waiting another 10working days on top of that for your money back!

Also no proof of abuse received from the seller who knowingly ripped you off will convince vinted that the seller should pay for such deception, encouraging dodgy sellers to sell here & leave innocent, good buyers receiving awful unjust reviews from them on top of all that!

Vinted will only take it down if there is swearing or a plainly worded threat, leaving conniving narcissists to flat out lie & say you were abusive to them, when vinted can see in messages that it was actually them that were to you!

Or simply manipulate their words in a way that implies that the buyer was at fault & not to trust THEM instead of the true culprit, the seller!

Bad Sellers Paradise..

A good way to make money on items you don't want. However alot of scammers & vinted don't protect you

I'm both a seller and a buyer on Vinted and so far my experience has been pretty positive. I once miss sold a dress completely by accident (I had 2 similar dresses both at different sizes and labelled the wrong size on each post). I refunded the buyer and told them to keep it as an apology.

I've bought quite a lot now and other than something not fitting/ not suiting (that can happen anywhere you buy from) it's all been good.

I had one pair of shoes I bought which were more damaged than expected and I've had 2 people not send items which I'm awaiting refunds for however the refunds will be coming through in the next day or two.

I've sold hundreds of pounds worth of clothes (just normal fashion items, nothing designer) with only the one issue (mentioned previously).

I have got a few items waiting at the post office to be collected though which is frustrating as I don't know what happens if they don't collect.

The only disappointing part about it is that all shipping takes a good few days, then you have to wait for the person to mark as ok (or 2 days) so you can be waiting 10+ days for monies to clear and then once it's cleared, bank transfers take up to 5 working days too.

Also I've found no way to track when a payment has been sent/ received from Vinted so it's hard to know what's already cleared without going back through every transaction on both Vinted and your bank account.

As with anything, there's pros and cons and will always be people who ruin it for us decent buyers and sellers but personally, it's really helped with my hoarding and also I don't feel so guilty only wearing something once as I know I can sell it one, they'll probably do the same and so on meaning it's better for the environment than my previous habits (not perfect but definitely better).

Overall fairly satisfied!

I sold a pair of trainers on Vinted and posted it through InPost (like I normally do). The trainers were never sent to the buyer and were 'sent back to me' however I never received them back. Vinted told me to wait 8 more days and then they would compensate me the £30 that I have lost. I waited the 8 days and was told by Mariam that although they previously told me they would compensate me, it's not their problem and they will not be offering me a refund or paying me for the loss of the item and that this was their 'final decision'. Absolutely appalling, unprofessional and extremely disappointing behaviour. I even sent the print screen of the conversation with Vinted only last week confirming they would offer me the refund after 8 days. Disgusting customer service. I won't be selling on Vinted and I will be spreading the word that this is how they deal with people. Awful company!

AWFUL EXPERIENCE! Never received my parcel, had to wait for a month before they agreed it was lost and then promised to refund my £140 and simply never did. They are now ignoring my messages and my bank had to take over. Don't use!

I listed a genuine item. They blocked my account for no reason saying it was fraudulent activity!
No apparent way of contacting them to find out more!
Hence this review...only way I might be able to get an answer!

Crap company. 3 parcels lost. Customer service is useless, rude, slow and lots of unnecessary obfuscation(delays) in the claims process. 3 weeks of me and my customer's time wasted!

Avoid at all costs.

I have bought several items from this site and it has been a horrendous experience 75% of the time. Wrongly labelled, fake, falling apart. I have received 4 items out of the purchased that have arrived as promised and customer service and seller redress is stressful, time consuming and mostly useless. Even when you can send the stuff back the buyer is responsible for return postage. This leaves the buyer at a loss and no loss for the seller except the five minutes to post! All very wrong.

Full of scammers, orders a Nintendo switch and instead received the smallest plastic envelope! I refused the package at the shop and sent vinted all photo proofs, clearly showing all angles and labels with close up of the references etc… they still haven't reimbursed me! They are saying we need to wait for the package to be returned to the seller?!?! What package? I received nothing! Shameful, they should be taken down

Terrible Don't waste your time. Had 1 or 2 ok items. But mostly sellers will jist mess you around not send for over a week and u still don't get the auto refund or not send at all amd are cancelling without even informing you within less than a day now and must he lying using a mutual agreement option so you can't leave negative feedback. Don't trust the feedback scores. Vinted will also just block you if something goes wrong or a seller treats you badly. I cant say what it's like as a seller because I've never risked it. Always seemed to risky to me them holding your money. They also like to refund less than you paid. Seen numerous complaints from sellers on fb though

I have just started using vinted. Had an issue after 4th purchase with a dress being a different size to advertised. Seller not responding and judging by other reviews on here, I will have to send back at my own expense. What is the extra buyer protection for? Seems great for sellers but not so good for buyers.

I've sold an item which was a dear item to be but I really needed the money. The balance went into the Vinted account but never transferred directly to my bank account or Paypal. It's been over 40 days since I sold this item and 10 messages to the Help Centre - all I've received in return is the SAME automated message. I am absolutely losing my patience and this company deserve to shut down - there is absolutely no one to assist with selling/purchasing issues it's a complete joke. I will now be committing my time to gather other people who have suffered such issues to rally against this awful company. After all, it's lucky that's what I do for a living!

A high percentage of the listing don't show enough of the garment or are taken in bad light. Item that are damaged are not pointed out and sellers do not respond to buyers in a timely manner. Vinted are cut throat in applications of their policies; therefore be very selective in what you buy. Posting is delayed Try to get answers from sellers, ask question. People sell on the site because they don't charge fees. If I add pictures it will be traced back to me.

Many flaws in the system. I purchased expensive item (in hundreds) at price seller had set. My order was immediately cancelled! I'm now out of pocket for that money and have to pay it on my credit card bill, refund not immediate. I can't leave a negative review for the purchase, and customer services don't seem to understand English enough to assist. So many holes in system that both buyers ad sellers can be left in the red.