Vinted UK

I have been selling on vinted for 1 year as ebay have showed themselves to be illogical greedy fools. Yet vinted has its problems too, they blocked my account for selling antique glassware? They delete your items for sale with no reason and will eventually block you. All your 100s of hours of hard work become pointless. Sad but true. Any genuine platform for selling I'd love to hear about.

I'm both a seller and a buyer on Vinted and so far my experience has been pretty positive. I once miss sold a dress completely by accident (I had 2 similar dresses both at different sizes and labelled the wrong size on each post). I refunded the buyer and told them to keep it as an apology.

I've bought quite a lot now and other than something not fitting/ not suiting (that can happen anywhere you buy from) it's all been good.

I had one pair of shoes I bought which were more damaged than expected and I've had 2 people not send items which I'm awaiting refunds for however the refunds will be coming through in the next day or two.

I've sold hundreds of pounds worth of clothes (just normal fashion items, nothing designer) with only the one issue (mentioned previously).

I have got a few items waiting at the post office to be collected though which is frustrating as I don't know what happens if they don't collect.

The only disappointing part about it is that all shipping takes a good few days, then you have to wait for the person to mark as ok (or 2 days) so you can be waiting 10+ days for monies to clear and then once it's cleared, bank transfers take up to 5 working days too.

Also I've found no way to track when a payment has been sent/ received from Vinted so it's hard to know what's already cleared without going back through every transaction on both Vinted and your bank account.

As with anything, there's pros and cons and will always be people who ruin it for us decent buyers and sellers but personally, it's really helped with my hoarding and also I don't feel so guilty only wearing something once as I know I can sell it one, they'll probably do the same and so on meaning it's better for the environment than my previous habits (not perfect but definitely better).

Overall fairly satisfied!

Poor customer service they just ignore problems and respond with generic crap and never resolve them.
They're not fair in terms of banning accounts I listed an item they didn't like and I had over 200 5* reviews and they've banned my account permanently not even a warning.
No room for reviews on unbanning and not very friendly either.

Beautiful and quality items at giveaway prices, fast and cheap delivery charges, Sweet shopping experience and a reliable Application for buying and selling

AWFUL EXPERIENCE! Never received my parcel, had to wait for a month before they agreed it was lost and then promised to refund my £140 and simply never did. They are now ignoring my messages and my bank had to take over. Don't use!

I have sold lots of items on Vinted and also, bought a few. Other than one item I bought being a lot less desirable than the description (I would have ragged the item) I have been satisfied with the ease of uploading or buying. The range of selling/buying postage options is also a major pro! Very happy to be using this site

The customer service is non existent. The return policy doesn't cover " didn't fit, didn't like" - so people damage the purchase in order to claim refund. As the seller you have no option to disagree, you can only accept already damaged item back or release refund without return. The return of item is taking about 2 weeks and may not be to your house but to pick up point, so great - now you waste your time and money to pick your damage goods back! If you don't sell something really cheap like under £5 I would strongly recommend to go somewhere else.

I listed a genuine item. They blocked my account for no reason saying it was fraudulent activity!
No apparent way of contacting them to find out more!
Hence this review...only way I might be able to get an answer!

I was very cautious about buying from Vinted as I had read quite a lot of negative reviews. I think it's because people don't understand how it works. I bought a small priced item at first to test it out, and unfortunately, the seller had already sold the item. The seller to be fair, got back to me really quickly and apologised as they had listed the item on another selling marketplace and it had sold. This can happen a few times. Since then I have purchased about 8-10 items from Vinted without any issues. As with all marketplaces if you are looking for high-end designer goods you should be cautious and be able to ask the seller questions before parting with large sums of money. The onus is on us as the buyer to ask the right questions and to be able to authenticate the goods. Look at the seller ratings first and see how often they are on and the time that they take to respond. I like that about Vinted as it tells you when the Seller was last on the site and how long they take, they also tell you the date the item was available for sale. So if the date was over 3 months old then it may have sold. I have not had any experience as a seller yet, although I have listed an item for sale. So I will see how it goes.

Unfortunately, there are people who want to make other people's lives unpleasant; but I don't think it is fair to blame Vinted for that.

Overall, yes I would recommend Vinted to family and friends. I gave it 5 stars as my experience has been good.

Blocked my IP for what? Only because I had losted 3-4 items with tags. Now I cant open any vinted accounts to this. Never again not even with another email. So I sold a lot and I dont understand How the UK accept this vinted Advertisment everywhere. Most people got scammed and blocked from vinted.

Sold a jacket for £50.00 on Vinted and the seller received the parcel. I provided royal mail tracking number as required. The date of sale was the 11/11 23 Contacted Vinted customer service Agent name was Souhs. I was told I won't be getting my money. I'm bewildered why as everything was done properly. Proof of postage and all,won't be selling on this website ever again. It's a scam, cowboy website. Stay away from this site. I sell a few things on eBay and I have never had a problems like this ever!

I sold a pair of trainers on Vinted and posted it through InPost (like I normally do). The trainers were never sent to the buyer and were 'sent back to me' however I never received them back. Vinted told me to wait 8 more days and then they would compensate me the £30 that I have lost. I waited the 8 days and was told by Mariam that although they previously told me they would compensate me, it's not their problem and they will not be offering me a refund or paying me for the loss of the item and that this was their 'final decision'. Absolutely appalling, unprofessional and extremely disappointing behaviour. I even sent the print screen of the conversation with Vinted only last week confirming they would offer me the refund after 8 days. Disgusting customer service. I won't be selling on Vinted and I will be spreading the word that this is how they deal with people. Awful company!

My daughter was selling a coat on my behalf and posted it 3 weeks ago today to a dimwit who claimed that my coat was fake and sent it back ten days ago.( p.s my coat is a belstaff and was bought from flannel's so is definitely not fake) anyway it now says on the couriers website that it has been returned to sender despite them not even trying to deliver it. She has contacted hinted and couriers and so far has got no answers. God knows how long before I get it back,or what condition it will be in. Livid

I sent an item through vinted Evri, it never arrived with the buyer and was returned to me, but damaged in transit. I contacted vinted but apparently I was not able to get compensation because I had received the order! Not sure what I should have done but now I have a damaged item I can't relist and vinted don't want to help. Obismol customer service. Zero stars. Do not send anything of value because if it was like my experience, you won't be compensated if things don't go to plan!

Many flaws in the system. I purchased expensive item (in hundreds) at price seller had set. My order was immediately cancelled! I'm now out of pocket for that money and have to pay it on my credit card bill, refund not immediate. I can't leave a negative review for the purchase, and customer services don't seem to understand English enough to assist. So many holes in system that both buyers ad sellers can be left in the red.

I have had a mostly positive experience with buying and selling, however, vinted are now withholding payment of a significant sum of money due and pending. They will only accept ID of passport or driving licence. How is this not discriminatory? I have a birth certificate, national insurance number, driving licence number (not photo). Absolutely ridiculous and something that I'm going to pursue legally if possible.

A high percentage of the listing don't show enough of the garment or are taken in bad light. Item that are damaged are not pointed out and sellers do not respond to buyers in a timely manner. Vinted are cut throat in applications of their policies; therefore be very selective in what you buy. Posting is delayed Try to get answers from sellers, ask question. People sell on the site because they don't charge fees. If I add pictures it will be traced back to me.

Crap company. 3 parcels lost. Customer service is useless, rude, slow and lots of unnecessary obfuscation(delays) in the claims process. 3 weeks of me and my customer's time wasted!

Avoid at all costs.

This website sells counterfeit goods! And when I challenged it, they didn't provide any evidence of authenticity and automatically took my money. And no complaints procedure! Only customer service chat which has now ghosted me.

I am having trouble getting into my account as I need to pay sellers and this stupid box keeps coming up saying to verify my phone no WHICH I keep doing and it does not accept it and keeps locking me out for 24 hours. Its really stressing me out. I send them messages, email says you have message from vinted I open it then what do I get... a box saying verify your no and so it begins. At the end of my tether and there will be sellers thinking I dont want to pay! Cannot wait to sort and leave.

Please put a stop to offering shipping services (ie Royal Mail) that require you to print shipping labels at home. It goes against the whole sustainable ethos that you're pushing at Vinted.

People rarely own printers nowadays and I just had an awful experience at a local library and ended up resorting to Snappy Snaps where I had to pay £2.50 to print a label. After driving to the library, paying £1.50 for parking and then £2.50 for the label.

Please do better by your customers and the environment.

Package sent to buyer, they claim not received and claim refund. They arranged for postage
Delivery carrier shows parcel received at buyers address, with a picture of the parcel in an open doorway ie being taken at the delivery address. Clear case of returns fraud. No response from Vinted, left with no item and no sale monies

Full of scammers, orders a Nintendo switch and instead received the smallest plastic envelope! I refused the package at the shop and sent vinted all photo proofs, clearly showing all angles and labels with close up of the references etc… they still haven't reimbursed me! They are saying we need to wait for the package to be returned to the seller?!?! What package? I received nothing! Shameful, they should be taken down