Overview
vidaXL US has a rating of 2.2 stars from 702 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 402nd among Furniture sites.
I ordered a $450 Acacia wood outdoor table that is advertised to be treated for outdoor weather. Once received, 3 chairs and one leg had large splinters that are safety issues. I asked for them to ship replacement parts which they said they can't do. The pre-drilled holes did not align, the wood is rough with small splinters all over it, and it was not treated for outdoor weather. After a few weeks of being outside under an umbrella the wood is starting to turn colors and crack. It looks horrible.
I sent photos to customer service who said they could give me a $50 refund for quality and $50 refund for not being treated for outdoor weather, then to come back and say they can only give me a $60 refund. When I asked for the care instructions on what I should do to treat the wood for outdoor use they replied saying there isn't any care instructions. They said I can return the table, but I would need to completely disassemble the table and package it for return. I wont get a refund until they receive the product. Who wants to disassemble a 6 piece table and find a new box in a pandemic that can fit the entire table in it when it took be all day to assemble the table due to having to drill my own holes. I also have NO TRUST that this company will actually refund my money based on the customer service reps who don't understand what you are asking and keep saying the same response over and over again instead of working with the customer to find a solution. PLEASE DO NOT WASTE YOUR TIME OR MONEY ON ANY PRODUCT FROM THIS COMPANY. I WORK IN THE FURNITURE INDUSTRY AND THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH.
I have emailed and tried to call no response missing 7 pieces for it to be the size I ordered
One part missing and cover not a perfect fit. Otherwise a reasonably good experience
My order came faster than expected. Will order from this company again. Thank you!
Real nice bed for the price and quick delivery. Very satisfied with the product.
Very easy to order prompted del. Very clearly described. Pleased with purchase.,! Thank you
ORDERED PATIO CUSHIONS FOR MY PORCH SWING, CUSHIONS ARE THIN AND NOT MUCH CUSHION, TO SAY THE LEAST THESE ARE NOT WORTH $131.99
No instructions! Can't reach company
Need to have directions to install?!?
Will return
Great experience. Fast shipping and very high quality product and an excellent price!
The table is perfect for the space. And it came earlier than expected.
Great company. Love my furniture. Great price. Fast shipping. Completely satisfied all around
The product did not meet my expectations, but the people at vidaxl were quick to fix the issue.
Better than what I expected I had my doubts about it because of the price but I decided to take a chance specialist for the price then I got and I
The item came quickly and as expected on the web site image.
The bed was delivered on time. But the parts were not labeled.
Product is of good quantity and should stand the test of time.
I Love everything about this company, The items look good in the house and the outdoor.
Dear Mozelle,
Thank you very much for your feedback.
I am glad to know that you are happy with your product and I hope you will buy from us again in the future.
Wishing you a lovely Christmas and a happy New Year!
Kind regards,
Sara/vidaXL
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- RANCHO CUCAMONGA, California, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Noel,
Thank you ever so much for your feedback.
I am glad to know that you are pleased with your product as well as the customer and delivery service.
I hope you will shop from us again in the future!
Kind regards,
Sara/vidaXL