vidaXL US FAQ | Sitejabber

Question:

Have been trying to get a return label for about 2 weeks order #1668-4924-5692-6811 no response to email Have been trying to get a return label for about 2 weeks order #1668-4924-5692-6811 no response to email

Answer:

They won't send you one! We tried because my printer was out that's the only way to get one if you print it yourself!

By Pamela H. over a year old

Question:

I would like to know about the spa surround. will the rattan hold up to summer az temps? I would like to know about the spa surround. will the rattan hold up to summer az temps?

Answer:

Dear Susan, do you have a direct link so we can check the product and get back to you? Thank you in advance. Kind regards, Marina

By Giovanna C. over a year old

Question:

Do you have this set in grey? vidaxl outdoor dining set 21 pieces poly rattan black Do you have this set in grey? vidaxl outdoor dining set 21 pieces poly rattan black

Answer:

Hello, I am sorry I do not believe that we do sell this one in Grey. I hope this helps out. Regards David / vidaXL

By Axel R., Marketer over a year old

Question:

I am considering buying the teak table that extends. i am in the us and concerned about assemblying the product. are there alot of pieces to assemble?

Answer:

Read reviews before using this company. Have a look at the contents on Facebook. Complete scam and wont refund you.

By Gav T. over a year old

Question:

How do i find out my shipment's arrival date and time - kindly post an answer to this question where most of your customers need to know this.

Answer:

You can always email our customer service team at webservice@vidaxl.com for any updates on your order.

By Axel R., Marketer over a year old

Question:

How can i get a refund, my item arrived and is broken? phone line and online chat not working. i have received no reply to my email. How can i get a refund, my item arrived and is broken? phone line and online chat not working. i have received no reply to my email.

Answer:

If you have any questions for us regarding your order you can always email us at webservice@vidaxl.com

By Axel R., Marketer over a year old

Question:

Hello.. do you have any outlet or office here in united arab emirates - dubai - i need your help please

Answer:

Dear Mazen, Thank you for contacting us. We are sorry to inform you that we do not have an outlet, we are a purely online company that sells within Europe, Australia and the United States of America, we have not yet reached the United Arab Emirates, but we thank you for your inquiry and will forward your request to our managers and hopefully, in the near future we would also have a warehouse in the United Arab Emirates. Should you have any other questions, you can contact us at: webservice@vidaxl.com Have a lovely day! Kindest regards, Daniel / Webcare Team

By Axel R., Marketer over a year old

Question:

Hello do you have any outlet or office in united arab emirates ? Hello do you have any outlet or office in united arab emirates ?

Answer:

Dear Mazen, Thank you for contacting us. We are sorry to inform you that we do not have an outlet, we are a purely online company that sells within Europe, Australia and the United States of America, we have not yet reached the United Arab Emirates, but we thank you for your inquiry and will forward your request to our managers and hopefully, in the near future we would also have a warehouse in the United Arab Emirates. Should you have any other questions, you can contact us at: webservice@vidaxl.com Have a lovely day! Kindest regards, Daniel / Webcare Team

By Axel R., Marketer over a year old

Question:

I ordered rattan 1p bed brown #42676.a and it had no instructions and there are no instructions on your website.

Answer:

Dear Sharon, We are terribly sorry to see this. Could you please send an email to feedback@vidaxl.com with your order number so we can send it to you? Thank you in advance and hope to hear from you soon. Kind regards Marina

By Giovanna C. over a year old

Question:

Hi, i would like the return service for my order 11033815. can you please send me the details? Hi, i would like the return service for my order 11033815. can you please send me the details?

Answer:

Dear Vani, We have sent you the return labels via email after your phone call. If there is anything else we can do for you, please let us know. Kind regards, Marina

By Giovanna C. over a year old

vidaXL US Questions & Answers

Have been trying to get a return label for about 2 weeks order #1668-4924-5692-6811 no response to email Have been trying to get a return label for about 2 weeks order #1668-4924-5692-6811 no response to email

I would like to know about the spa surround. will the rattan hold up to summer az temps? I would like to know about the spa surround. will the rattan hold up to summer az temps?

Do you have this set in grey? vidaxl outdoor dining set 21 pieces poly rattan black Do you have this set in grey? vidaxl outdoor dining set 21 pieces poly rattan black

I am considering buying the teak table that extends. i am in the us and concerned about assemblying the product. are there alot of pieces to assemble?

How do i find out my shipment's arrival date and time - kindly post an answer to this question where most of your customers need to know this.

How can i get a refund, my item arrived and is broken? phone line and online chat not working. i have received no reply to my email. How can i get a refund, my item arrived and is broken? phone line and online chat not working. i have received no reply to my email.

Hello.. do you have any outlet or office here in united arab emirates - dubai - i need your help please

Hello do you have any outlet or office in united arab emirates ? Hello do you have any outlet or office in united arab emirates ?

I ordered rattan 1p bed brown #42676.a and it had no instructions and there are no instructions on your website.

Hi, i would like the return service for my order 11033815. can you please send me the details? Hi, i would like the return service for my order 11033815. can you please send me the details?

Can’t see your question? Ask to get answers from the vidaXL US staff and other customers.

vidaXL US Questions & Answers

Have been trying to get a return label for about 2 weeks order #1668-4924-5692-6811 no response to email Have been trying to get a return label for about 2 weeks order #1668-4924-5692-6811 no response to email

I would like to know about the spa surround. will the rattan hold up to summer az temps? I would like to know about the spa surround. will the rattan hold up to summer az temps?

Do you have this set in grey? vidaxl outdoor dining set 21 pieces poly rattan black Do you have this set in grey? vidaxl outdoor dining set 21 pieces poly rattan black

How do i find out my shipment's arrival date and time - kindly post an answer to this question where most of your customers need to know this. How do i find out my shipment's arrival date and time - kindly post an answer to this question where most of your customers need to know this.

How can i get a refund, my item arrived and is broken? phone line and online chat not working. i have received no reply to my email. How can i get a refund, my item arrived and is broken? phone line and online chat not working. i have received no reply to my email.

Hello.. do you have any outlet or office here in united arab emirates - dubai - i need your help please Hello.. do you have any outlet or office here in united arab emirates - dubai - i need your help please

Hello do you have any outlet or office in united arab emirates ? Hello do you have any outlet or office in united arab emirates ?

I ordered rattan 1p bed brown #42676.a and it had no instructions and there are no instructions on your website. I ordered rattan 1p bed brown #42676.a and it had no instructions and there are no instructions on your website.

Hi, i would like the return service for my order 11033815. can you please send me the details? Hi, i would like the return service for my order 11033815. can you please send me the details?

Can’t see your question? Ask to get answers from the vidaXL US staff and other customers.

How do i find out my shipment's arrival date and time - kindly post an answer to this question where most of your customers need to know this.

Hello.. do you have any outlet or office here in united arab emirates - dubai - i need your help please

I ordered rattan 1p bed brown #42676.a and it had no instructions and there are no instructions on your website.