Overview
vidaXL US has a rating of 2.2 stars from 702 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 402nd among Furniture sites.
Got it no problems. Installed it no problem. It cured my problem with my chlorine maker. Much more flow then intek stock pump.
Very professiona, l great customer service, and overall happy with my mounted TV sound bar fireplace.
A great addition to the pool. They shipped quickly and we're well packaged so that there wouldn't be any damage. I would purchase from them again.
I placed my order for a tent on Saturday Jan 4th and it was on my doorstep when I got home from work on Tuesday Jan 7th. I was very impressed!
Dear customer,
Thank you very much for your feedback.
I am glad that you are happy with the delivery service and I hope you are also pleased with the product.
I hope you will shop from us again in the future.
Kind regards,
Sara/vidaXL
I was a little skeptical at first because of all the reviews I read but, I was also looking for a deal because after buying a new house we were a little low in funds.
I ordered about 1200$ of pool patio furniture and when my order came in I was shocked at the quality.
I am a woman (no politics please) and can sometimes be pretty critical of home decor. Lol, Im the person who pays 3$ for a dollar general tiki torch then, take it back bc it wasnt Home Depot quality (that really happened &, the 10$ tiki torches were much better in the end).
The reviews I read didnt hold a light to what I received. First off I received my shipment within 2 wks of the order. My order was quit large so it came in pieces within 1-2 days of each other. The reviews I read were mostly about how confusing the instructions were, items were missing, damaged or late.
I assembled all of it, the instructions were included, all the screws and equipment was labeled & organized (seriously its not what I expected at all). If you can read the instructions that come with a LEGO kit then you can put this together. I mean it doesnt tell you how to slide the washer on the screw but, its pretty easy for a person of average intelligence to figure that out.
The only issue I had with the final product was easily fixed with common sense. There was a wobble in the wicker table but, when I flipped it over there was a foot pad that wasnt all the way screwed in. Also, when I received the PDF tracking form I noticed one of my items were left off and I e-mailed to see if maybe it was supposed to be shipped separately and I received a reply within an hour and a new tracking PDF with my entire order listed. It was a simple mistake easily addressed/fixed.
Im not really sure why I see all the negative reviews I do, I find it super strange. Maybe written by competitors or I really just dont know. I do know if you are considering & skeptical, trust me & do it. I am a real, working, middle to upper class American consumer, throwing this out there to help others having the same should I do it? Is it a scam? Thoughts I was having about vidaXL.
Dont believe all the bad reviews, this is actually a site I will now go to for quality deals.
Bought 2 recliner chairs, weigh 149pounds, sat in them 3times broke in 2 spots on different chairs. Can't get help
ONE THE WORSE SERVICE. DON'T ORDER ANYTHING. VERY BAD SERVICE AND CUSTOMER CARE. $350 LOST OR NOTHING
Dear Jiju,
We apologize that our service did not satisfy your expectations. We will take into account your observations in order to improve our services. In the same time, I have just sent you an message, because I want to take care personally of your problem.
Kind regards, Nora
I'm a realtor and this is a great closing gift! I will tell all of my friends about it
Great stuff but you need a lot of patience assembling and it take lots of soil, be prepared.
Delivery of product goo but one chair pieces was defective and im left with 7 of 8 chairs!
The item delivered as described. Assembly was easy. Great product to elevate the height of your TV.
Sofa looks like a doll sofa! Small, clumsy, bad quality. An adult can not seat there! Terrible!
Price was good, product is beautiful. Arrived pretty fast, but the right side back corner is broke.
Dear Brandy,
Thank you very much for your feedback.
I am glad that you are happy with the product!
I hope you will shop from us again in the future.
Kind regards,
Karolina/vidaXL
Table legs would not screw in, and the one base came unattached from the upper board.
Product was exactly as advertised and delivery was very prompt also loved the price would recommend
I want to return it. My contractor could not assemble the piece missing parts, not fitting
There was no instructions on how to put together too 5 days to figure it out
Fast shipping, easy to put together. Everything looks great
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- RANCHO CUCAMONGA, California, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thanks for sharing your review!
We are thrilled to read such a positive review. Your encouragement will keep us moving forward and constantly improving our service.
Please know, our dedicated support doesn't stop with the order. We're here if you need anything!
Kind regards,
Miranda