vidaXL US

I wrote a thorough message when tryi g to return the item and also posted reviews on Yrustpulot, and any means of social media to let it be known how awful the customer service, and business practices are completely a disaster. My greenhouse was evidently a return item, the cover damaged, ripped and most of all too small. I have wasted valuable time trying to make contact with your company, no one answers the phone and no valid return pilicy available. It has been over 2 weeks since I received the prroduct which hascompmetely put me behind schedule to plant. My project iwhich was suppose to be sonethibg to look forward to has become a nightmare! Since it was apparent I wouldn't be able to return the piece of crap product received. We moved forward to try to add a bottom to the green house which entailed more money and an entire weekend to modify this to try to keep the heat in so planting can be started. Awful, awful experience and I will make sure I spread this unethical company to every being we know which we have a very large circle of friends and colleagues. Shame on you VidaXL. The Better business Bureau will be reaching out to you for sure. Because I will not stop contact them until they take thus matter further 6 you messed with the wrong customers.

I made the initial purchase with PayPal. For some reason the VidaXL refunded the order almost immediately with no reason. I confirmed with PayPal that they had approved the transaction and sent the funds. After 5 days of going back and forth with Customer Service Reps and Supervisors, there was no explanation as to why. I was being directed to make a wire transfer from my bank account or credit card directly into their bank account which is very suspicious to me. Customer Service Department kept saying that is what the instructions from the Finance Department was. When I asked to speak with their Finance Department, I was told I could not. They would not restore the original order, nor put the items back in the cart for me to purchase again using PayPal. I wanted to use PayPal since my personal information or credit is protected. VidaXL was trying very hard to steer me away from that. Also, everytime I went to their website the prices went up, so I wanted to guarantee I would be paying the same price. I was also told by a Supervisor I would be receiving a discount for my inconvenience. When it came time to apply the discount I was told to make the wire transfer first then I would get the discount. I asked how much was the discount, and how exactly was it going to be applied. The more I pressed, I finally got the truth which was they weren't giving me any discount. By then, I had went back online shopped for all the furniture which amounted to over $5,100, and repurchased using PayPal. The furniture was delivered. Not all the pieces came intact and the quality was cheap. If I could give them 0 stars I would. They have horrible customer service and cheap furniture. They spend more on their photography than on the material of their pieces.