VENUS Swimwear

Clothing material is bad quality, after only one wash the cloth is ruined, and the prices aren't cheap either.

The customer service is horrible! I put in a $450 order. They confirmed the order, but I hadn't received any shipment notices after a week. I contacted them and they said they were working on an issue with their credit department. Fast forward another week and I contact them through online chat. Now they don't want to ship to my work where all my packages ship to, they only want to ship to my home. I told them my home can't receive the items, and it's too much to leave outside for anyone to grab. At work, my receiving department can inspect packages and sign for them. No, they'd prefer to ship to my home and then disconnected the chat. Today I got back in to see what's going on with my order, since I haven't received any calls or emails. The response: "Unfortunately our credit department was not able to reach you on time to get the order shipped and cancelled the order due to non-response." They cancelled it for "non-response" but I have no emails, and no missed calls on my cel and my work number is answered from 6am-10pm. Apparently, the credit department attempted to reach me telepathically! Although you'd think this could be the most efficient way, if it doesn't work I'd assume "customer service" could try and use more conventional methods, right? Nope. No warning, no attempts, just cancelled it. Maybe I got off cheap on this one; I just saved myself $450. I will not be re-ordering; I don't see how it could be worth this aggravation. Good luck to you if you're brave enough to fight this hard for cheap clothes.
PS- They charge you for returns, so I've been told you should make sure you like gambling on ill-fitting cheap clothes prior to purchasing.

It's not always. Sometimes the clothes are cheap looking material and wrinkle easily. This time I hit a home run 3x. One of the dresses I had ordered in red before and this time I ordered in aqua. Love this dress. The other two dresses looked fantastic and I would love to leave this on their site but I don't know where this is done. The downside is I'm Canadain and there are duty taxes but if there is sale, I think there is value there besides good design and color. J*******-S-WHMU PRINTED LACE DRESS 1 $34.99 $34.99
Y*******-S-ULTV SHARK BITE CASUAL DRESS 1 $27.99 $27.99
Z*******-S-BLAT POCKET DETAIL CASUAL DRESS 1 $19.99 $19.99
Merchandise Subtotal: $82.97
Tax Total: $0.00
Shipping Total: $0.00
Credit Total: $0.00
Order Total: $82.97
Duty charge about $40 CAD
Thanks for these lovely dresses.

I came across a cute crotchet trim cami on the Venus an, after reviewing the size chart, ordered it. I couldn't wait to receive my new shirt! Yeah, I could have waited. I received an item that was marked "Medium", but appeared to be an Extra Large. So, I put the shirt back in the plastic it came in and sent it back the next day with the return label provided (as most companies provide).

Almost 2 weeks later, I received correspondence from Venus stating that they would not be giving me a full refund due to the shirt being used and a stain appearing on the inside sleeve (which could only mean either the shirt had a stain before leaving the Venus warehouse or they were providing a reason so a refund did not have to be issued).

When I called to find out why this was stated as the reason I was only getting a partial refund, customer support could only reiterate what was written in the notification email. Not only that, but then she told me that since I had used the return slip provided, I would be charged $6.95 because i used their return slip. See, there's very small font on the back of the return slip. It's very tiny, almost unreadable. Apparently, that little tiny font tells the customer that if they use that slip, they will be charged the shipping fee... which is actually more than if I had used USPS Priority Mail.

Finally, the rep told me that i wasn't actually even going to get the partial refund issued back to my card. No, I was getting store credit. I had to push the rep to issue a refund to the card I used to purchase the item since I had every intention of NEVER buying from this company again.

Trust me, ladies, you want to steer as far away from this company as you can!