Kelly P.

I came across a cute crotchet trim cami on the Venus an, after reviewing the size chart, ordered it. I couldn't wait to receive my new shirt! Yeah, I could have waited. I received an item that was marked "Medium", but appeared to be an Extra Large. So, I put the shirt back in the plastic it came in and sent it back the next day with the return label provided (as most companies provide).

Almost 2 weeks later, I received correspondence from Venus stating that they would not be giving me a full refund due to the shirt being used and a stain appearing on the inside sleeve (which could only mean either the shirt had a stain before leaving the Venus warehouse or they were providing a reason so a refund did not have to be issued).

When I called to find out why this was stated as the reason I was only getting a partial refund, customer support could only reiterate what was written in the notification email. Not only that, but then she told me that since I had used the return slip provided, I would be charged $6.95 because i used their return slip. See, there's very small font on the back of the return slip. It's very tiny, almost unreadable. Apparently, that little tiny font tells the customer that if they use that slip, they will be charged the shipping fee... which is actually more than if I had used USPS Priority Mail.

Finally, the rep told me that i wasn't actually even going to get the partial refund issued back to my card. No, I was getting store credit. I had to push the rep to issue a refund to the card I used to purchase the item since I had every intention of NEVER buying from this company again.

Trust me, ladies, you want to steer as far away from this company as you can!