VENUS Swimwear

I have never had an issue with Venus and their service. The clothes are good quality and the shipping is fast.

Venus, I have been scouting around this site for many months now, and decided to check out the clearance items as I received an email for additional percentage off. I have a very hard time narrowing down my choices to fit my budget. And then I got wise to go ahead and look for reviews and came across this website. When I read that somebody got charged by Customs, I did the search and realized at least one person was in Canada the other wasn't sure where the shipment was going to.

I just wanna say to everyone that is/has purchase here I'm very confused. The clothes look great, the company appears to be in Florida offers a telephone number, so, I am looking for real reason not to place an order. I hate writing review like this when I have not even made a purchase but basically I'm writing a review on your reviews and honestly confused. Not my habit of throwing away money and receiving garbage or wrong shaing, colors or other "flawed or misrepresented advertisement, mistakes. Review site survey real images of clothing that actually for the price, took my breath away. Which is it? Good or bad, or scam? (in and of itself So what to do? I believe in checking reviews before purchases even on the major shopping network channels because something that looks good even on the TV, may get 500 + reviews only to learn that item showed 3* out of 5* then I guarantee you I take no further action toward purchasing that item when I see reviews not topping 4 +. With Venus, now I'm really confused with what I'm reading... is there anyone out there that on the fence like me, read s this merchandise from China? And why so many many many reviews that are Unsatisfactory

I've done business quite a bit with VENUS over the last 2 years. On Dec. 22,2016, they were having a flash sale. Good prices on cute stuff. So I ordered 4 items and paid an extra $5 for expedited shipping, in which they said it would be delivered in 3 business days. Ok fine. Well an order was delivered on the 27th of December, but it was not mine. The stuff belonged to someone else in a different state across the country. I call them and let them know. They tell me your order was delivered. I said it was someone else's. They said ok, send it back to us and we will put a trace on your order and someone will call you in 10 days. WTH? I sent the order back. So I wait 10 days go by. Nothing. A couple days after that they call. I missed it and called them back. The girl says, they are gone for the day but they wanted to know if you want the stuff or a refund. I said I want my stuff. The girl said ok, we will send you your stuff on Monday and you will have it by Tuesday. I said great. Another week goes by. Nothing, no emails, no package, nothing. I call them again, spoke to a woman. She said oh I am so sorry and we will ship your stuff to you right of way. Great. BY now it's already 3 weeks into January. Still nothing. I chatted online with the customer service rep and told her how unhappy I was. She said well do you want your stuff or a refund. I said I want a refund including my $5 for shipping. She said ok. They refunded me $5.00 only. Are you freaking kidding me? So obviously I had to dispute the charge and the bank fully refunded me today. But it's been a total nightmare with this company. Never again will I order from them and their customer service reps are horrible. If you want to take the risk of losing your money, go ahead and order but it's not worth the aggravation! YOU HAVE BEEN WARNED! BEWARE!

I ordered about 6 different swim suits and 1 maxi skirt from Venus for an upcoming vacation. Here are the pros and cons of my experience in purchasing from Venus.

Pros:
- fast shipping: I ordered with 2-day shipping and received the full order promptly within the 2 business days.
- good customer service: the 24-hour chat feature on the site is very convenient and the employees are helpful.
- cute swim styles: I have not had luck finding cute, trendy (and still affordable) swim suits anywhere else since Victoria's Secret stopped carrying swimwear.
- Triangle push up top: Best fitting top! I ended up buying 3 more! Definitely enhances and gives you a nice lift!

Cons
- not the highest quality material: some of the swim suits feel a bit cheap, especially the bottoms. They aren't as "heavy duty" and well-made as VS swimsuits but they'll do. The skirt I ordered was about $24 on sale and was originally 30 or 40 but definitely NOT worth that amount of money. I wouldn't even say it was worth 24, but it was cute and I didn't want to pay 6.95 to ship back, so I kept it.
- return shipping: return shipping is $6.95, but the label is included in the package which prevents the hassle of printing one off or going to the post office.
- cup sizing is sometimes a bit off: I'm a bra size 32-34 C so I ordered all C-cup swim suits. Most of them fit me, but one of the strappy ones (Vixen Bikini Top) was huge on me and fit awkwardly.
- price: These swim suits are overpriced for the quality of the material and the way they're made, but like I said, they are the best looking and fitting swim suits I've found since VS stopped carrying swim.

Cheap material not worth the money. I bought $400 worth of clothes that can only be worn around the house.

Stay away... heed my warning. I placed an order. Paid through pay pal. Got my order number, money removed from my account. I got the date that it was shipped. I anxiously waited... and waited... and waited... and waited. Finally, I decided to check the status of my order and noticed that is not item number on my order status page. The order number is there and the shipping date is there but no item info anywhere. I initiated a chat session and was told..."Sorry for the inconvenience but you item is sold out." WTH... I've been waiting and waiting and was never told that before and the item is still being advertised, in my size, as available. So ok... I calm myself down and politely ask how I can get a refund. The rep... D Rose said that no funds were taken out of my account. I said that I will check my account. Of course I check my account and the funds were taken out of my account. I start another chat, got Dee Rose again. She told me that she can't see a payment on her end and file a dispute. We all know that paypal disputes can take up to 60 days. I am so disappointed with Venus. The site should not allow you to make orders on out of stock items. It should not provide shipping dates on out of stock items. And it should not give you order numbers if the order are not placed because the items are out of stock. Horrible customer service and now all I get are apologies and I have to wait to get my funds back. D Rose was very polite and no complaints with him or her. She was just the messenger but Venus really need to get their act together. So unfair to me as a customer. You just lost one because you won't get me again

These shoes are surprisingly comfortable. The all man-made uppers are soft and leather-like, but the heel screams cheap plastic.

So I have LOVED Venus for Years! I am not a small woman because my shape I can go between a size 14-18 depending on the Item. I have been able to buy tons of things with Venus and have always been so Happy, never had a problem with shipping and handling either. This latest Order I cant say I am as happy with! I have this Emerald Dress I got years ago and Loved! So I was soooo excited when I saw that now had a black and purple Version of "the same dress". I got my Item and pulled it out of the bag. First thing I noticed was the Material was Different. It was a lighter thinner material. The other was a nice thick strechy Material. I would call this new Material Slinky and see through. Not at all the same, but I put on... Yeah, the stich of this dress is not great. Its a little off kilter and its no wear near as long as the other dress and way way more see through in the Black version. I still like enough to keep because it can be worn, but its not anywere near the quality I expect for Venus! They best grt their acts together, maybe go back to having clothing made in Lithuania rather than China! I looked at the tags... That is the differance... Everything made in china seems to be cheap and crap quality now n days... So if Venus is now getting their Items made in China then the great quality they used to represent is no more. Maybe new owners, who Knows... But if they read this, I highly recomend you switch your manufacturers back to the old ones! Or your business will suffer a great deal.