VENUS Swimwear

I paid for 2 day shipping... on a Saturday... I understand what 2 business days means... which to me for 2 day shipping. Would be Tuesday then... Not for this site, I paid to get my order 5 days after I ordered it... I ordered from Victorias secret the same day and didnt pay for any kind of expedited shipping and will have my order sooner. Dont give this company free money to NOT get your order to you when they say youll get it... Not sure if I will order from this company again. I dont like being played to get extra money out of me. A little shady...

I placed an order for the first time with Venus and I must say I am pissed off. My tracking originally said I would have my packed on the 8/8/20 but I never got my packed. Then I checked Monday 8/10/20 and it's saying I won't get my packed until the 14th and I needed the dress i ordered for a wedding in Mexico on the 15th... I leave on the 13th. I did the online chat and asked why did the shipping change and she responded "I don't understand your concern!" Like really! So now I have to return the dress when it comes because I won't have any use for it. It seems as if they just shipped my package. But I don't understand because doesn't UPS have to scan in packages? Why did it say it was already in transit to the city I live in?

I just received my order yesterday and I love everything I purchased, quality was great and fits to size. While I am happy with what I received I am not happy with what I ended up paying for it so I will not be ordering again from them. My purchase for 2 dresses, a bathing suit top and a pair of sandals was $110 USD with the exchange it came to just short of $150 CDN and when I picked up the parcel yesterday I had to pay another $36 in duties and taxes bringing my purchase to almost $190. I'm sure I could have found something comparative in Canada if I had taken the time to look around. Now that I am aware of how expensive it becomes to purchase from here sadly I will be shopping elsewhere.

Shipping issues a constant problem with this company. They got a "new" shipping company based from Germany and it's taking forever to get up here. The last Venus customer service rep had the audacity to suggest that it was a payment issue but I have proof that TD Visa processed payment immediately August 8th when I ordered. They (VENUS/SHIPPING) didn't process order and ship until August 12th. Why did my order end up in Nashville? In this day and age of FedEx/Purolator/UPS... why am I still waiting on my order on August 17th? Get with the times Venus!

I juts wanted to send a quick note to express how unpleased I am with Venus. I ordered a few items totaling over $100 so I received "free" shipping. A couple of the items were defective so I had to return them and decided to get a refund. I was charge $10 for the shipping of the items! Yes, the same items that were subpar in quality, that I had to go through the trouble of packing and returning, now I was being charge $10 shipping for them, when it was supposed to be FREE shipping...

I have been ordering from Venus for a good 4+ years. At first they were easy to deal with and items were close to what the pictures showed. Last year or so the quality is hit and miss, and so is the items looking like the pictures. I have had issues in the past, but they usually get resolved, after a phone call or two.

This last time (mid march to late march) I ordered a bunch of things at different times, for an upcoming trip. I sent some back for refunds, and others I needed a different size. They refunded me back all the items I sent, including the ones I clearly marked exchange on. I have called twice now, first was told it was an internal error and would be corrected, the second time got a rude person who said, just reorder them. I explained they were on sale when I did order them, and just wanted a different size, she said too late, error was made and no way to give me my items at price I originally paid. I am now having to go shop for some items I was hoping to bring on my trip from a local store.
I will think twice before ordering from them again. I used to keep 75% of their items, now lucky if 25% fit for the size they are marked, and if they look like the picture at all. I have items from them that are XS, and then have items that I need a medium in, the sizes vary too much to know what size to order. Between the calls, shipping and return charges and the disappointment of getting an item that looks nothing like the picture, I am just wasting my time with them. I emailed them again today regarding this, but will be surprised if I ever get a response.

This company is a joke, you call in and make and expedited payment and PAY THE 9.00 to do this because of an honest mistake of sending a check from the wrong account! And called 2 weeks before they processed it, did NOT NOTE THE ACCOUNT LIKE ASKED and they PUT THE CHECK THROUGH ANYWAY and charge me an additional 29.00! WHAT A JOKE. Would give ZERO stars if I could, the so called supervisor was Absolutely NO HELP~

Their sizing is way off. I am a true to size medium. Even when looking at the sizing charts on the venus website
I would be considered a medium. I ordered clothing for my mother (3 dresses and a romper) all in size smalls. THE SIZE SMALLS WERE WAY TO BIG ON ME. Which means that I would need extra small to fit my medium frame!? I live in Canada and shipping back is ridiculous. Do NOT buy from them unless you want clothes that do NOT fit.

EXTREMELY poor customer service! I placed an order that had a different shipping address than billing address and received an email asking that I call them. The Customer Service rep said that they wouldn't ship to a different address than the billing address (then why offer this option?). I agreed to have it shipped to my billing address and was told someone would need to be there to sign for the package, which is why I was having it sent to the shipping address I originally entered! I told them to CANCEL the entire order and after reading the poor reviews due to quality I am glad this happened.

I have been purchasing from Venus for several years because they send me a paper catalog and now I order online instead of calling them. Out of a hundred orders I have placed, only once was a mistake ever made in processing a return. They are much faster at returns processing than most companies. Occasionally an item runs out and you have to wait two months or more for an item but not often. Usually things are in stock or ready in a few weeks. That's normal for the clothing industry. I always send back a few things that don't fit, and keep what's fabulous. Their dresses are a bargain and their swimsuits are the best fitting and best quality I've ever seen from any US company. I will continue to buy my dresses and swimsuits and some sweaters and fabulous shoes from Venus. If I don't like it, I just send it back. I never have any problems. I can always get a live person on the phone to help me quickly. I love this company and I never get as many compliments as when I'm wearing one of their items.

During this Co-vid pandemic I have been on the front line working 10-12 hours shifts since March.

I ordered a dress final sale, sadly I had lost weight and the dress was too big. The company REFUSED to refund me, return it to me or give me at the very least a credit for it THEY basically just took my money and said so sad to bad... and we will not allow you working yourself to death to return a dress and get your money or even a credit back to use at another time... Will NEVER EVER but another thing from them.

I purchase clothes online and have for years. This is the first time Ive had so much trouble! Ive been waiting for my refund since May 4 th and they still respond with this 3-5 days bs! Its May 17th and Venus owes me 156$ which I doubt Ill ever get back. Their customer service reps sound awful. I asked her if my refunded was processed she said uhhuh. No consideration no manners just awful. So I asked to speak with a supervisor and the supervisor told me on May 11th that the refund had been processed to wait 3 business days. That was Friday and its now Thursday. When I emailed customer support just now they told me to wait 72 hours... I can tell time but can they? Just an awful experience.

After writing this they asked for my customer number and replied with the number..., still waiting.,.

I emailed them again and still the same bs... they must have prewtitten rebuttles because its literally the same thing.

Its friday the 18th now and still no refund... STAY AWAY!