VENUS Swimwear

This is to follow my previous CANADIAN review regarding the $1000 in "shipping" fees which a rude Venus employee explained I was charged because my orders were mistakenly shipped express instead of standard. I was directed to Can. Post, Customs & back to Venus. No luck until 1 pleasant Venus employee gave me # of shipping co. Who emailed 2 itemized bills which were significantly higher than what I charged@ post office. (This is not due to customs, taxes or exchange rate. I AM NOW WAITING FOR SHIPPING CO. TO LOOK INTO THESE HIGHER CHARGES.) Based upon this new info, I feel it only fair to update my review. Venus did NOT charge me express shipping as they previously told me. I have added 2 stars due to this. I am also adding 1 star because I LIKE THE CLOTHING. (Yes, their sizing runs big.) I am holding 1 star because of how I was initially treated by Venus (rudely) and for the high "mystery shipping-related fees" I am still trying to recover.

I had a coupon/code offer for free shipping. I purchased 4 or 5 items including one item for $24.99. That item did not fit and I returned it. WHY BOTHER?!? My refund was $4.10! UNREAL! I contacted customer service and they stuck by it. One would think they would 'refund' me back the shipping expenses since I kept 3 or 4 of the items I purchased. HOW INSULTING! $4.10 CREDIT ON A RETURNED ITEM THAT COST ME $24.99?

Their catalogue may look enticing but their BUSINESS PRACTICES STINK! I hope you won't have to return anything like I did!

I've ordered from this company three times. I am in Canada so was very happy to receive free shipping (orders over $100). My first order arrived in one week exactly and everything fit perfectly, looked awesome and I felt the items were above average quality for the price paid. My second order however contained items that were rather randomly sized so I returned a few of them. The return process itself was no problem. As I was visiting the US I used the pre-printed label that they supply with every order. I was charged the $6.95 to return the items which was no surprise as they tell you this in advance. I have seen other reviewers that mention they were charged an additional fee also, but this was not my experience. Perhaps their return brought the original order to under $100 in which case shipping is charged on the order (clearly stated in the return policy).
The reason for the 4 stars and not 5 is the "Customer Care" phone line. I have called them several times and each time, they sound like they are regurgitating a scripted response in a very disinterested manner and have to pass on any request to a supervisor who will contact you... eventually, I'm sure...
On the whole, great clothes, reasonable quality and price but the customer service and follow up really lets them down.

Horrible customer service had two things break in my order and they will not give me the proper amount of money back i cannot buy comparable dresses for the amount of 25.00, I bought my orginal items with E certificates and they said I cannot get a refund there items are of extremely poor quality and it ruined my holiday season. I have had just about enough and venus both refuses to give me my money back as well as give me anything complementary besides a 25 dollar certificate that doesn't even cover an comparable item... i also had friends who their items broke within the first wear that I had to personally pay back and I was considered a thief for using their e certificates but they did not want anything from venus that's how awful this place is stay away... Horrible customer service horrible company - Do not buy from here I had Order #******* and venus to me owes me at least 40 dollars plus compensation for my time. I would give zero stars if allowed... Enless venus would do something grand to change my mind they lost a customer today.

I almost, ALMOST, did not purchase anything from Venus because of the negative reviews all over the place. But I had a cart full of beautiful, drool-worthy, and original clothing that I just couldn't find anything like it anywhere else. I mean, yeah, there are nice boutiques around, but the prices are 20-30% higher. So I figured, what the heck, I'll just get them and bite the bullet.

So I did. I spent $200 and held my breath the two weeks it took for them to get to me. First thing I did was try everything on. And I can happily say everything fit me wonderfully and was absolutely beautiful. I'm 5'2", so short, and yet no problems there. I'm 110 pounds size 3/4 and the extra small fits me nice and comfortably, not too baggy and not too tight. Everything is exactly what I had hoped for. Now I will shop confidently on Venus.com.

Oh, I understand things get a bit iffy if you have to return something. I'm keeping that in mind and just not planning on returning anything. I'll sell it on ebay or give it away.

I purchased three dresses that I received from Venus. I decided that the material was too thin and cheap for me so I sent the items back using their label.

I was expecting ALL of my refund back minus the return shipping 6. 95. 00 Well, I received partial credit back to my credit card and a CREDIT SLIP for $15.00 to use towards future purchases at Venus.

I told the gal I didn't want a credit slip and NO where on their site does it say you will receive partial refund and a CREDIT SLIP if you are dissatisfied.

I asked the gal to close my account immediately and refund ALL of my money and she said, I can close your account right away and you can give your credit slip to a friend to use.

I said no, and she said their was nothing she could do about it, when I asked to speak to a manager she hung up on me.

Very disappointed in using Venus and Never will again. By the time they charged me shipping and tax my order was $29 & it was too large so i returned the sweater. By the time I paid $1.50 for the envelope and shipping I only got back $15 so I will NEVER EVER ORDER FROM THEM AGAIN. I will stick to places like Amazon. Never have that problem. I mean really $5 to ship it here and $7 to ship it back and it weighed nothing. Disappointed customer! If u want to waste money them buy fRom them.

Edit:
After positing this, I am happy to report that Venus did contact me finally and made this issue right! I would give them my business in the future again. Thank you for stepping up and doing what's right!

I'm just going to say this. I have spent hundreds probably even thousands in orders from Venus.com however this last order I made all the sizing was off. I ended up returning everything. Normally it's not a big deal but they ended up CHARGING me extra when I sent in my return. It should of only be $6 for the return label but they kept $18 of MY money. I tried to email several times and get ZERO replies. I then post on one of their Facebook post and I get an instant reaction because everyone on Facebook can see my displeasure. They tell me to send them a private message. I did. I AGAIN get ignored. This cycle has gone on and on for weeks now. I'm exhausted trying to get my money back. VENUS.COM can keep my $18 if they need it that bad. What they have done w/ their horrid customer service is lost out on hundreds of future orders from me. I am glad I realized what a shady company this is. DO NOT buy from them. They are horrible, will ignore you, and also charge you money if you try to return your entire order back. You'll be ignored and become exhausted trying to contact them. Thanks VENUS.COM for showing me NOW instead of LATER what a bunch of con's you are. RUN don't walk, away from this website.

My mom purchased a couple of tops for my 15 yr old daughter, they seemed to be too grown up for her so we found two tops and a pair of boots (in which I would owe money). I filled out the exchange form, but there was no where to put my credit card number since I owed money, I read the exchange policy and they said I had to call. Customer service told me I had to send off the items and then my mom would be contacted by email so then she would have to let me know with the exchange. I did not want my moms feelings hurt by letting her know that we did not like the items she purchased. The customer service girl said sorry its our policy. I am shocked on such an easy process to exchange something can be so difficult, time consuming and embarrassing to the person who purchased. I will never order from this company again and will get the word out by mouth, and as far as other reviews, customers were not happy for other reasons. So if you don't want to know your exchanging a gift then don't order.

Very bad experience and it's not over yet!
I ordered an paid an item 16 days ago but on their website it still shows AWAITING PAYMENT!
I sent many emails with the transaction number from my bank showing that the payment was made but it seems they don't really understand English because they're keep asking for ''the more payment information''
It looks like a SCAM to me - how come their website freezes very convenient at the last step of the payment, after the client adds their visa info and they're just waiting for confirmation? Then after 5 minutes it comes back at the previous screen asking again for the same info, but meanwhile the payment was processed just that it only shows on your Visa account and not on their website…
-Carmen-

I ordered two items from Venus, I live in Canada, the website assured me the delivery would take 7 business days. I failed to pay the duties in advance, and all of a sudden my package is going to be 21 business days. There was zero warning of this on the website, otherwise I'd have never ordered from them. I have paid the duties on other parcels upon arrival before without any delay to the delivery service. It has now been more than 21 business days and on three occasions I have spoken with different abrupt, rude members of staff on the live chat who have essentially accused me for the delay and kept saying different due dates - each time extending it and making out like I was an idiot for not calculating it correctly. When I requested a refund for the terrible postal service that has become somewhat of an inconvenience (I don't even want the clothes at this stage) they refused and said I could just reject the parcel when it arrives - i. E. minimum hassle for them, all the hassle for me. The way I was spoken to by the staff of Venus, and this absolutely absurd delivery situation has made my decision never to shop with them again, and I strongly advise anyone else to save themselves the hassle as well.