VENUS Swimwear

I placed an order for 3 suits. Shipping was said to be 3-5 days. After placing the order and them TAKING MY MONEY shipping is now 7-10 days out! Will not arrive on time! I reached out to Venus and was told to contact DHL, that there was nothing they could or would do. NO partial refund, NO offer to ship out to me quicker, NOTHING. I will not place an order with them again and will be sure to tell all my friends to STAY AWAY. I

Ive been purchasing at the very least a couple hundred dollars worth of clothing from venus yearly for about the last 7 years and been extreamly happy. This last year however was a completely diferent story. The quality was ridiculously poor. When the clothes came in they looked more like something from those fly by night Chinese knock offs on those supercheap websites online. I couldnt believe it. I had at least 7 items come in and only one was wearable! They were either wayyy too small or a shirt i could wear in Miami on a hot summer day rather then the sweater material it claimed. Im so so so disapointed. I loved shopping here...

I just received these nasty $#*!. 50$ looking cheap $#*! clothing and sandles that have cow bells ringing sounds when I tried on. Smh. Lol. Lol. I'm soo mad right now I have to laugh. Lol. I've gotten cuter clothing that fits better from the Family Dollar store than this lying unethical discussing company called Venus.com.

I received the other day and ship back the next day. What really gets me is that the free paid shipping label is not FREE. They deduct out of Refund WTF and you'll never get my business no more. I filed a claim through my bank I'm getting all of my monies back. They're not a ligit no morals bad customer service Co..

Pros:
Good pricing when there is a sale or items that you want on clearance, which I lucky enough to find 4 items that I wanted
If you exchange by phone, shipping is free for the new item but you will still have to pay for the return/exchange shipping
Customer service was very pleasant when I called and they were very happy to help me out and answer my questions.
I ordered shape wear, skirt, and 2 swimsuit tops and all have been pretty good quality for the price I paid (but as I mentioned they were on clearance/sale).
I loved the Roxanne push up Swimsuit top because it helped shape while also providing a bit of lift so I don't look totally flat!
I also was satisfied with the Fringe Skirt I ordered although it is a little too long but nothing a little rolling up can't fix.
Shipping is quick they have a 7 business day guarantee! Without an extra charge of any kind and I thought it was reasonably priced at about $8.
Cons:
Charge for return shipping if not by phone
No way to filter selections (ie. Price from low to high, colors etc.), just scroll through the many options that they have available, and it might not even be in your size!
All of the items I ordered are delicate or hand wash only

I can't say I hate Venus, I've ordered from them quite a few times already. But I don't think I will order from them again. Some clothing comes in looking very different then the pictures, a lot of what I've gotten was cheaply made, for the price I paid. Skirts that looked mermaid style came in boxy shaped or A line. Clothing with corset detail that looks like silky ribbon comes in and is cheap string, or a cotton type ribbon you'd find a pajama set from Ardene's tied with. Sizing is off, I've ordered a few size 2 jeans and they came in too tight. Size small leggings and they came in too big. Ive gotten clothing I absolutely love though, like a Aztec fall jacket, And a white dress. I think it's worth checking out and looking around the site. If looking to buy check out the sale or clearance, before going for full priced items. I have never bought shoes so I cannot comment on that. Shipping is very expensive, you have to pay when your shipment hits the boarder (duty and taxes) Which will be a seperate charge from your original purchase.

I have bought many clothes from VENUS. I love the clothes. They tend to run a little large, but that is okay with me. Great value and Excellent quality.

First of all, why am i unable to find the spot to write a review directly on their site? Not to mention all the reviews on the items seem to be positive?. RED FLAG... I ordered a couple items and i noticed some of the colours advertised are not the same in person. ALSO this romper that had amazing reviews was on of the items i purchased, and yes in the description it stated that the "print may vary", presuming that obviously they would be the same style of prints, just laid-out differently. NOPE this one looked beautiful in the advertised photo, and the one i received is not only different patterns, but it looks like its from china where they attempted to use the same prints and colours? What the heck? ALSO it looks super pink, but not a nice pink. It looks like you accidentally washed it in hot water and the red colours bled creating an ugly pink colour. Upon reading reviews of other people from this site i've noticed a few stating they're are being charged for shipping to return their items and i'm from Canada so i can only imagine how much i would be charged... Also for my purchased bathing suits I ordered the size that went with my measurements from the site and its a tad too small... I am normally a small/medium in clothes and i ordered a couple of bathing suit bottoms in an 8 just to be sure that they would definitely fit and they are still too small... Clearly China is making these clothes, because it certainly cant be made in the U.S. Also they smell weird, which given me another indication that they have to be coming from china...

I purchased 3 items from Venus, which took a long time to ship. 2 pairs of jeans and a skort, all of which were too big. I followed their size chart and had the impression that some things would be too small so I am confused as to what is going on with that.

I was going to return to Venus, but noticed I didn't have a shipping label. I contacted them and was told that customers in Canada are responsible for their own returns. I Check out the cost and oh man, we are not doing that.

Decided to resell online, hope that works. Venus' return policy isn't very good, why the hate towards Canada? I spent the money same as your American customers, I'd like to be treated fairly. I would have been happy to exchange, but being told that lets me know that shopping with Venus will always be a hassle, returns and exchanges will never be possible. There are plenty of other places for me to shop.

The clothes I got were actually pretty nice, I'm sad that I cannot enjoy them. But for those prices and making exchange and return this difficult, I'll pass on that from now on.