I PLACED AN ORDER AND RECEIVED IT BUT SENT BACK A PAIR OF JEANS FOR A REFUND ON 3/14 AND REQUESTED AN EXCHANGE OF ANOTHER TOP. I SENT AN EMAIL TO VENUS USING A MESSAGE THEY SENT TO ME PREVIOUSLY AND THEY SAID THAT THEY HAD NOT GOTTEN ANY RETURNS. NOW, EVERY EMAIL I SEND TO THEM IS BEING RETURNED TO ME! I AM SO ANGRY. YOU PEOPLE ARE ABOUT TO GO FOR THE RIDE OF YOUR LIFE. MESSING WITH THE WRONG B THIS TIME! I WILL GET A REFUND AFTER I BASH THEIR NAME ALL OVER SOCIAL MEDIA AND CONTACT THE COMPANY FORM WHICH THEY BUY. I HAVE ALREADY REPORTED THEM TO THE FEDERAL TRADE COMMISSION!
I bought a pair of Venus Capri jeans. The whole waistline came Unattached. They would not do anything about it because it had been over 90 days and I had worn them. What a rip-off. Poor quality
Hi Mimi, we apologize for the inconvenience. We will be happy to rectify your concerns. Please e-mail us at socialsupport@venus.com and we will be happy to assist you.
I ordered 5 dresses from Venus.com two out of the 5 were simply unwearable. They were very cheap looking and had horrible quality. I returned these two dresses and since I had used a promo code they adjusted my return minus the promo code I had used. I am very upset as NO other company does this. DO NOT ORDER FROM VENUS! Order from Express or the Limited instead. Much better quality and customer service.
I ordered a few items on Feb 17th for an upcoming vacation. Still have not received the items... I have since then gone and come back from my vacation - had called customer service to inquire about the status of my order and they said that apparently because I didn't opt to pay my customs and duties through Landmark the items will take and additional 21 business days! Ridiculous... I had ordered bathing suits from two other vendors from China and they both arrived in less time than this crappy website... DO NOT PURCHASE FROM THEM if you need your items on a somewhat reasonable timelines.
We do apologize for the inconvenience. We will be happy to rectify this issue for you, please send us a email at socialsupport@venus.com.
I was always skeptical ordering online, however after my first order was placed I LOVED THE MATERIAL! Shipping was done on a timely basis! I place orders several times and will continue! Very happy shopper...
I love Venus clothes they wash good and Last a long time I do wish they would have plus size models because somethings I want to order items but I don't cause of the skinny models I hesitate to order it. U should have plus size models Females come in all shapes and sizes and your models should show that..
This woman from live chat customer service has no idea about what is "SERVICE" means.
Mar4,2015 I have talked to another representative he promise will give me a refund as the package was too late.He told me to wait for the refund confirmation email. But I never receive the email. So I went to live chat again and want to confirm my refund.
This lady Lani Taylor, I gave her my refund order#, she said "i don't understand your question, you are making a statement not asking a question". OMGGGGGG
She gave me more information then the other lady who rushed me off the phone. Meena was nice and patient with all my questions. She's an asset to the Venus Company.
Hi Evelyn! Thank you for your review and your kind words about Meena. We are sorry about the experience with the other agent but also glad that everything was resolved for you. Thank you for choosing us!
I ordered two dresses and I gotta say I will never order from here again. The material is VERY CHEAP! Does not look like the picture at all... & I wonder what the L size looks like when the S fits like an XL..
HORRIBLE HORRIBLE HORRIBLE Customer service. The representative (Laina) and the manager (Michelle) both acted as if I were bothering them. Maybe I interrupted their break or something. Anywho, Venus sent an email stating that my package would be here on a specific date. UPS says that the package goes to the post office which was never explained. Just a big mess to sum it all up. Will never order from them again!"
Have purchased serveal clothing been quite satisfied. Receive my capris one leg is bigger than the other. Decided to sent the capris back we'll going to cost me $30 to send them back never heard of the return cost that much. So needless to say I kept the capris that I won't wear and will never order from Venus again to many other wedsites to order from that don't have a ridiculous return policy.
I ordered from Venus twice. 1st time early 2017, 2nd time November 2017 before a cruise. I ordered about 8 items the 2nd time. The quality was TERRIBLE both times. I returned all things except 1 piece in 2nd order. I was upset because I was going to have to go and reshop for decent items at the last minute. I returned of December 2017. January, february, March 2018 go by with NO credit made. I pay on the credit card account through them (Comenity) for items I DON'T HAVE because I have an excellent credit history with my cards. A year later I stop paying, account has NOT Been rectified. I had 2 items totalling about $65 (which was MORE THAN Paid), but had a bill of almost $400. Stopped paying after complaints, they refer to collection company that try to double amount for items NOT in my possession. IT's Extortion! All because they do not refund/credit as they are supposed to, they try to lose you in the shuffle and use Excuses! Never again. Filing claims. - P H
Hi Pam! We are sorry to hear that this was your experience. Returns generally should take no more than 14 business days to be received and processed. After that timeframe, it is best to reach out to us for further assistance. However, this issue that you are currently having with Comenity Bank would have to be resolved with them. We are still happy to assist you in any way that we can to make this process easier. Please send us an e-mail at socialsupport@venus.com for more assistance.
Is very very bad, I order 4 dresses about a month ago, and 1 of then dint fit, the price was 29$ and they only refunded me 7$ lol they charge 12,95$ shipping and $7 for return level I don't know why they charge u for that cause I sent it back I pay for shipping,
I have to tell you that I for 1 am truely shocked at all the bad reviews. I have been ordering from venus for years and now I currently live in Germany and all my orders have been on time even faster than the states (knock on wood) but I love the website and everything fits perfectly and If not I will send it back. Please read the return info carefully and It will tell you that if and Item drops your original order below 100s then yes you will be charged for shipping& handling. The reason I found this site today was because I placed an order a couple of days ago for all preorder items so I can get them before they run out, and for some reason the whole order was canceled and I was told that they will not be getting the items in. Im very dissapointed about this; but what can you do...? All in all I have a good experience and hope it remains that way.! :) good luck to all of you.
I ordered 4 suits from them. They are complete garbage. See through, poorly made, not rue to size. Overall quality is terrible! Do NOT purchase this over priced crap.
Hi Allison! We apologize that your recent order did not meet your expectations. Customer satisfaction is very important to us. So with the help of your feedback, we can improve our items. We would love to gather more information from you. Please send us an e-mail at socialsupport@venus.com.
I've ordered from venus several times and never had an issue until it came to making a return. The issues with getting the money you paid out back makes this site not worth it.
They have a good variety of dresses and shoes. I used to buy from them. The prices are very affordable too. You can find everything in one store. I recommend this website. It worked for me.
It has been since July 26 sent back the items. It is now September 5 and no refund of 103.99. Willing to give store credit still fighting for my refund. Called customer service. Save your money.
We apologize, if you have not received your refund, as of yet and will be happy to check on your return for you. Have you already contacted customer service? If not, please email us at socialsupport@venus.com.
Ok! So I truly do like some of there there clothing... NOT ALL... Some! And I got this 25 $$ Off Email on a purchase of 50.00$$s or more. There was a Maxie Sweater I have been eyeing for a few weeks. Well I thought GREAYT! Now I can get the 39.00$ sweater and another pair of jeans and save 25.00$$$... NOOOOOO! That is not how it works. First you have to buy then they send you a "Gift Card" after the purchase! SHAME ON YOU VENUS! NOT ONLY MISLEADING! I believe ILLEGAL!
When adorable, quality and unique outfit matter think of Venus clothing, they are in to grant your quest for fashion. I recommend it to prospective customers.
A trial will convince you.
Hi Confidence! Thank you for your review. We look forward to serving you again soon.
Overview
VENUS Swimwear has a rating of 1.7 stars from 1,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VENUS Swimwear most frequently mention customer service, credit card and return label. VENUS Swimwear ranks 226th among Swimwear sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
We sincerely apologize for the troubles with recent interaction with our company, and we truly want to make this right. If you would please reach out to us at socialsupport@venus.com we would be happy to look into your account with you. We look forward to hearing from you.