VENUS Swimwear

The item I ordered was backordered (which wasn't obvious on their page when I ordered it). I was excited when it looked like they finally had it in stock. I paid the duties and waited for it to arrive. Unfortunately, they sent me a totally different item instead. Now I'm on the hook for duties and exchange rate expenses. This site is completely disorganized and unprofessional. I hope they don't screw up the refund as well.:-(

I recently purchased 3 dresses from Venus, I purchased the knot front maxi dress, the wrap maxi dress and the maxi w/tassel detail. For the most part the dresses did look like what was depicted in the pictures. All of the dresses are thin and a slip will need to be worn with them so that you can't see through the dress, but this was expected. (I've purchased from other catalogues and the quality of online clothing versus brick and mortar stores is definitely cheaper). I ordered the items on the 23rd and received them on the 31st. With the expectations that I had of the site, all in all I'm pleased and do intend to buy from them again soon.

I ordered two items on December 26 it was supposed to ship to my job since am rarely home and I have not yet received the items. I called to find out what happened to items according to consumer service " the shipping address was different my from my billing address " when I explained it to her she said " she's going to ship it out to me " I have not received anything, I did call back again spoke to the supervisor she apologized and said " she's going to ship the items express and waived the fees " that was on January 22 and I still didn't received the items so I reported them to corporate. I would never ever order anything from this company again this is the worst I ever experienced ordering stuff online.

I sent everything back the exact same day they received it and said they gave me refund but yet it still showed that I owed over $130 and I already made a payment and I only kept one $39 dress and I was supposed to get $15 off of that purchase of any amount for my birthday

Ordered a swim top for Mexico and they sent me a completely different suit. Called to tell them the problem and I sent the suit back. Told them NOT to send me anything else (already went to Mexico) and to take me off of all email subscriber lists. They sent (and charged) me for the wrong suit AGAIN. So now I have to spend more time shipping the wrong suit back. Unbelieve incompetence. Oh yeah, they still send me emails. Requested 2x's to remove my email.

I bought a dress, but found a better option at The dolls, when I sent two emails asking. Them to cancel the order BEFORE it had even been shipped, I got no answer. I got an email notifying the package had been shipped, then moments later an email saying the dress had been shipped and I could not cancel the order. Venus needs to be better about answering, and not scamming customers by shipping, and then denying the cancellation.

So, I have ordered a total of 3 times, all together I spent about 500 dollars on clothing from here. Most have been dresses and tops. Some were gifts for my daughters. Overall, the items look nice in the photos and for the most part they are okay, fit semi decent and look okay on me. My problem is the fabric is super thin and not the best quality, maybe that's why it's priced so well? I do like the clothing in general, colors and styles are okay but every little figure flaw is visible. I am a size 12-14 and never once in my life have I had to wear a body shaper with any other dress except for the ones I buy here. I guess we get what we pay for. The customer service and shipping has always been great.

Update, I just saw the photo option, I will add photos of me and some of my dresses from Venus including the light pink see through one which I cannot wear as it is extremely see through. The photos of me wearing the other 2 dresses, I have nothing bad to say. A little think but still wearable.

Backstory, I was on my way to Philly for a long waited vacation. I haven't been on vaca for over 10 years. I ordered 3 dresses and applied the free shipping over $100. Paid the extra for two day delivery, hoping it would arrive on time. I even had a back up plan for one extra day. I received an email- stating they were processing my order. After not receiving on Day 3, I called only to find out my order hadn't gone out... they had a question and I they were waiting on my reply. $#*!! There goes my fabulous evening out.

I ordered 2 swim dresses last minute because I couldn't find anything local that was as cute as what I saw on Venus's website, so I took a gamble on items I needed for a trip that the clock was counting down on. They arrived just days before the trip (great shipping times) and they were both super cute and flattering (great fit) and I turned many heads at the beach. This trip was with my kiddos and so I wanted to look great without being sexy, and these were just that! I looked for a place on the site to leave a review, but not sure where that could be, so here I am. I have mediums both in black of a swim skirt/dress and a bandeau swim dress. (The bandeau is ADORABLE and only 16 bucks right now!)

Ordered a dress nothing like it was on picture returned it 3 weeks ago they have told me 4 times they received it but still no refund. The even put me on hold and told me they were doing to refund while I was on hold. They then came back and told.me the deducted tax and the return postage. I'm reporting them to the BBB they lie and they are just making money off honest people and prolly sending it to other countries. Worse customer service very rude. Liers!

I ordered a white sweat shirt 5 weeks ago, got email that it was shipped after 3 weeks I called to check on it was told it was at my post office, I called my post office it was not there. Called again and was told they would ship me another one when I never received that one I called again, was told they would put tracer on it, finally got a message on my machine from a Kelsey telling me that the shirt I ordered was sold out but when I ordered it 5-weeks ago they had all sizes, I have told everyone I can about this company. Hopefully people will read some these reviews and not order from this company

So I ordered one sweater and this was my first/last order with them. I noticed that on the site it said that it was backordered until 9/28. Okay fine a week no big deal. Well i contacted a representative in the live chat and they said that the site was wrong it was actually on backorder until December. I told them nevermind cancel my order and that I wouldn't be ordering from them again. After i told the representative she was like oh well we can just cancel your order if that's too long. I'm good on this company.