VENUS Swimwear

I am a serious online buyer, however if I am unfamiliar with a store or product, I will read the reviews.
I typically go with the majority of the reviews to make my decision as whether or not to buy. In this case the pendulum swung too far to the negative side, making me empty my $208 cart.
Not worth the risk.
FYI: If a sweatshirt is regularly priced at $79.00 I view that as excellent quality, so when I hear decent quality for the money, I'm a little thrown off. Just because it went on sale shouldn't change the quality. Just means I got a great deal!
Please ignore the rating of 1 Star as I have no knowledge of any of the details to base a rating upon. I was forced to choose a rating in order to post this review. This review is intended more for management than for the consumer.
Thanks

I have ordered clothing from Venus quit a few times and I really like the quality and fit but there is one problem with ordering from Venus and that is their return items policy, if something doesn't fit or you decide you do not like the item, it costs more than the actual clothing to return it to USA. I would have regular orders but refuse to pay more than double if I need to exchange or return something. I called Venus to ask for free return but the agent said it would take up to 2 weeks for them to send me a returns sticker which of course I did not ever receive.
Please Venus clean this up and I will be a customer again
Thanks Patricia Prescott

I placed an order on November 28 and still have yet to receive my order. So much for Christmas. I contacted them and they said I should have received it no later than December 7. I then contacted ups who informed me that Venus made the label but never gave them the package. I talked to Venus and they said theyvwould forward my email to the tracing department and they would call me. Well after not hearing anything from the tracing department, I called and they said they would forward the request to tracing dept. Wtf? I thought they already did. So now its just a waiting game. Do not order from them because they will take your money and not send u your stuff.

I ordered three items so far from them. A sequin maxi skirt, a jersey maxi skirt, and a bikini. The sequin maxi skirt looked NOTHING like the model shot. It was terrible quality and I returned it right away. Paid quite a bit for shipping back. I remember feeling robbed after it was over. The bikini was very very thin. I guess they probably photoshopped the model in their website shot because her nipples were not visible. The description said it was padded. It wasn't. Very thin. The jersey maxi skirt was only passable quality, nice thick fabric but didn't wash well. It developed piling after one wash. It was kind of cute but for $36, I'd like something a whole lot better that what I got. Save your money and buy beautiful clothing elsewhere.

I ordered a bathing suit and matching cover-up pants. The suit was great and I was very pleased, but the pants was huge. The return materials say $6.95 for the use of the shipping label. I used their label and returned them. When the return was processed, they deducted >$16 for the label PLUS $9.95 for shipping! They never said anything about this extra charge in their return policy. I could have shipped it back myself for about $5. This was a ripoff! Don't order than anything that you might have to return.

Great clothing poor customer communication. Ordered top and bottom bathing suit. I wasn't told they only had the top. They ship only the top. They could have notify me before they ship that they didn't have the both pieces. I called the customer service and the only thing they can do is saying I applogize... so if I order shoes they might send me one shoe and apologize lol. BTW, I've ordered from them in the past and no complaint there.

So I ordered a swimsuit from here last year and I loved the top not so much the bottom but no biggie. My boyfriend bought me a coat from here for my bday and I loved but it only lasted a year until it started fraying, still wearable just need to constantly burn strands lol. However, I always liked their clothes I've seen in their catalogs so I decided to do a bigger order this time and spent around $300. I liked every item so I am surprised there are so many people that don't it's making me wonder if I just got lucky and should I order again? My only issue is the shoes are too small and I don't know if I should return it because I don't think I should have to pay so many fees and i don't want to risk running into this issue again and being stuck with it. I also ordered a top that I didn't know was on backorder until after checking out... by the time I get the shirt it will be too warm out. Still skeptical about the company.

Every time I buy something with them…
Every time I buy something with them they have a problem, I bought a dress 1 month ago and they haven't sent it to me because this backorder (because it sells it if they don't have it) as well as two swimsuits, a tank top.
I also bought a dress and they sent me pants and they also charged me the return label for a mistake that was not mine.
I definitely don't buy anything with them anymore.

I ordered my garments and checked my email that my card was declined. I used PayPal which comes directly from my bank account so my credit card cannot be compromised.

After speaking to a representative from Venus her qoutenwords were "your credit card was declined". I explained that I didn't use a credit card and the response was it was declined due to funds". After speaking to PayPal the transaction went through and they need to cancel it on their end to refund the transaction. WTF I thought the funds were no good per the representative at Venus. Now is it me or does the company need to hire a customer service teacher on how to discuss these issues with the clients? Not angry, just disappointed.

You wrote a review for Venus Fashion

5 minutes ago

1.0 star rating

6/13/2017

I have gotten bathing suits from them that were amazing. I recently ordered a few shirts, a dress, and some boots that were pricey. I only wore the shirts maybe once before they started unraveling. The dress was un wearable because it fringed up in the backside. When I tried to wear the boots the heals were so wobbly I had to take them right back off in fear of them breaking off and me breaking my neck. I messaged them and was told they couldn't help me that I'd have to call returns. I called returns and was told that because they had been wore once that I could not return them, even though the quality was so cheap they literally could only be wore once. This place is a rip off, the customer service sucks and people are rude as hell. They would not let me return the items, just told me they were sorry that I was dissatisfied. Well yeah...$200 later on this crap. I wouldn't recommend this site to anyone!

I was shocked to see bad reviews form customers on Venus. I have bought from them for a couple of years now and have always been extremely happy with my purchases. I get tons on compliments on my Venus clothes. M and swimwear. I think the quality is excellent and the price is great. I have had to return items before for sizing and never had a problem with returns or exchanges. When I have called customer service I have always had a great expierence. I felt the need to write this review to say give them a chance, if you see something you like order it. You never know until you try it. I am not sure why there are negitave reviews, I have been a very happy customer and will continue to purchase from them.

Do not order from this company if you are from Canada. I placed an order over a month in advance as I am going on vacation in Cuba. After initial order, I received a notice from Landmark Global to pay for taxes and duty. I ignored it, as I have no idea who they are, and I assumed that I would pay taxes and duties COD. After 5 business days, I should have received product, as they guarantee. Still nothing so I thought I had better check with Landmark Global about making a payment, but the notice indicated product has already been shipped. So I waited. After 10 days still nothing. I contacted Venus who informed me it would take 21 days. Still waited. Now at 21 days still nothing. I contacted VENUS again and they tell me it is stuck at the border, and I can request a refund. Which I did. What a waste of MY time. DO NOT USE THIS COMPANY... I should have listened to all the bad reviews I read! Now, we will see if I recieve a full refund.

I have been having a hard time finding cute clothes and I was weary about ordering clothes on Venus since it's a online clothing company but within the last month I got a whole new wardrobe from Venus and I have to say I LOVE LOVE the clothes and if for any reason a shirt doesn't look good on me the return process is super easy and I get my refund within 2 weeks. And now that I know my size which is a small I order everything in a small and all the tops fit me the same. Took me awhile to figure out my number size through trial and error but I got it now! And now I have a whole new wardrobe full of sexy fun unique tops. I now have my confidence back! Thanks Venus clothing for being fabulous!

I will never buy from Venus again. A simple return has cost me nearly $13. What an absolute waste. The company is trying to force people to keep clothes they simply don't want.

Started an account end of 2020. Had the WORST WORST experience with them in every freaking aspect. I dont even take the time to write reviews good or bad but Venus deserves every bad review they get. Very condescending customer service reps. Only ordered twice and had to return each tims. Also on the account end of things. Never had so much trouble paying a Bill. First bill was $41 but they charged me 40 and then said I was delinquent.? Wtf? Charge the extra dollar! Had trouble paying the second bill online bc they only accept ach. Can't even just pay a payment with the simple debit card or credit card. Nope! Had to call and was told it would be a $9 fee to pay online. What a crock! Got sent as delinquent to creditors and credit dropped 100 freaking points due to their janky $#*! pymt system. I pay my bills like freaking clockwork! Goodbye venus. You wont get any more of my money! Do everyone a favor and don't spend your hard-earned money with this place because they are a scam!