Do not order from this company if you are from Canada. I placed an order over a month in advance as I am going on vacation in Cuba. After initial order, I received a notice from Landmark Global to pay for taxes and duty. I ignored it, as I have no idea who they are, and I assumed that I would pay taxes and duties COD. After 5 business days, I should have received product, as they guarantee. Still nothing so I thought I had better check with Landmark Global about making a payment, but the notice indicated product has already been shipped. So I waited. After 10 days still nothing. I contacted Venus who informed me it would take 21 days. Still waited. Now at 21 days still nothing. I contacted VENUS again and they tell me it is stuck at the border, and I can request a refund. Which I did. What a waste of MY time. DO NOT USE THIS COMPANY... I should have listened to all the bad reviews I read! Now, we will see if I recieve a full refund.