linda k.

My mom purchased a couple of tops for my 15 yr old daughter, they seemed to be too grown up for her so we found two tops and a pair of boots (in which I would owe money). I filled out the exchange form, but there was no where to put my credit card number since I owed money, I read the exchange policy and they said I had to call. Customer service told me I had to send off the items and then my mom would be contacted by email so then she would have to let me know with the exchange. I did not want my moms feelings hurt by letting her know that we did not like the items she purchased. The customer service girl said sorry its our policy. I am shocked on such an easy process to exchange something can be so difficult, time consuming and embarrassing to the person who purchased. I will never order from this company again and will get the word out by mouth, and as far as other reviews, customers were not happy for other reasons. So if you don't want to know your exchanging a gift then don't order.