VENUS Swimwear

I was trying to purchase some items for my girlfriend. Stuff here is ridiculously overpriced, under quality. The site offered discount ls for 10% off site wide if I agreed to subscribe and let them spam me to death. I agreed, with intention of later unsubscribing, but I never got my discount codes as promised. They kept lying and saying "You'll get it in a day!", then wanting my email so they could spam some more. I refused to give it to them. They said I would have to place the order at full price and then wait an hour before they adjust the total manually. Nice try. Rude, deceitful, unhelpful customer service. I once bought a swimsuit for my girlfriend from them before and it was awful. I was going to give them one more chance, but they blew it with their lies and rude customer service. Stay away from this company.

I was very worried about ordering from Venus after I read so many negative reviews! But I bit the bullet and I AM SO GLAD I ORDERED! I love their designs and I ordered 22 different items from tops, sweaters and dresses. (Needless to say it was over $500!). I received my box the very next day (I paid $15 extra for expedited shipping). I immediately tried on each single piece and I am NOT disappointed at all! Thrilled and relieved that I did not let those other reviews deter me from ordering! Ordering some jeans today! Helpful hint: If you are concerned about sizing, call them before you order! We went through each item to make sure I had the right sizes! It was truly a pleasure speaking with their Customer Service team. The hold time was only a couple of minutes and sooo worth it! Happy shopping!

I am actually VERY surprised how dissatisfied some people are with this site. I have bought so mamy clothes from here and love 90% of them. Yeah, the quality is a bit cheap but it still looks good. You just have to know what to buy. The dresses amd tops are awesome! Do not dry them in the dryer. The jackets are not great so I wouldn't go for that. The leggings and pants are fine too. Good summer clothes since the quality is a bit thin but I like it. I can post pics too. But personally, I like this site. I haven't tried swimsuits, shoes or accessories but tops and dresses have been good for me.

I order frequently online, so I am far from naive. I ordered in what I assumed was Canadian funds, the site gave no indication that I would be charged in USD, even the receipt emailed to me didn't indicate the currency. I only found out the real charge AFTER calling my visa. I then received an email less than 24 hr later asking me to pay a third party company for duty charges, which again were not mentioned during checkout on their website. I called the company less than 24 hrs after placing my order to try to cancel my order, they were completely rude and claimed they were unable to cancel. Lesson learned, I will NEVER order from here again and I will be warning everyone on social media as to what a hassle this company is to deal with. It's obvious after my experience, that they care nothing for their customers.

Ordering clothing from Venus requires you to analyze how the item is made, the fabric type, scrutinizing the image for possible pinning, etc. Maybe then you will pick something that will fit you. I bought a shirt that had beading in the front which was at the shoulder on the model but on me was two inches lower than the shoulder. If you don't mind risking paying shipping for both ways (you have to pay the shipping from them to if your order goes below 100 dollars if the shipping was free after returning items), then buy all means, give them a try. If you enjoy gambling then you will enjoy shopping with Venus.

I am horrified at the quality of the products and the customer service of these people. They hang up on you repeatedly. Please note that the wash once will apply to this group... meaning once you wash it, it will fall apart. I tried to return an item outside of their policy even though they lost the order and I did not receive it in time for my trip, and they would not accept the return by the time I was going to use it again. One way return policy even though all the items are still selling on their site. Their sizes are out of wack, and the quality sucks. Spend your money elsewhere folks.

In a world where online shopping has become a norm, Venus is so behind the times in their return policies. They offer free shipping on orders over 100, and if you return any items they deduct the cost of the free shipping' from your credit in addition to the cost you incur to return. Just not worth it as bathing suits often require multiple iterations to find the correct fit and their suits are very pricey so it's easy to spend over 100 on an order. This subtracting the original free shipping is sneaky and absurd for business given the many other online options that offer free shipping and free returns. I was a long time customer but no longer since they started this sneaky free shipping/ not free business. Too many other online choices with free shipping that is actually free even if you return items. Their customer service does not seem to care about dissatisfied customers either.

Hi Venus! I have been shopping with you for the past two years now and I love everything. Nonetheless, this last order was supposed to come with a $40 off coupon which I never received. So with that I am disappointed because It happened last summer and I overlooked it but now I am a little frustrated. Please advise.

I have bought a few things from this company and all of their garments are poorly made and poor quality. Over prized and over Rated. I bought a shirt and the it had a hole and lint balls after the second wash. I also bought a cardigan sweeter for 70 dollars and it was ruined in the first wash. Never again!

The fabric/material is thin and the quality of the clothes are cheap. They have cute styles, but once you receive the item, it will be noticeably different from what you ordered (colors will be off, fraying, etc.). I am in the process of returning a dress and noticed that they will deduct $6.95 from my refund for return shipping. I'm done with Venus. I came here because I can't even leave a review on their website for the item I'm returning. How Sway? SMH

I thought the earrings were beautiful, I loved the colors, but they arrived crooked and the medal of the earring wouldn't clasp, and the stone was also not connected to jewelry don't know if it fell off doing handling or what. I received two pieces of defective flimsy jewelry.

A huge sigh of relief! I recently placed a $200 order that I received within 3 business days- I ordered 3 swimsuit tops and 2 different bottoms and a cover up. My intent was to pick one and send the others back but I am very pleased to say that all of them fit just right and I am keeping all of them! Being able to mismatch sizes between tops and bottoms was a huge help. I am a curvy girl and finally feel comfortable wearing a swimsuit after not doing so for quite some time! So overall- the size and quality are a hit for me... I can't comment on the customer service since there was no need to contact them.

All the dresses I've bought from Venus fit perfect and look really good. Material quality is about the same you would find at stores in the mall. The jeans run a bit big for me, so did a winter jacket and cardigan I bought, so I had to return those. I've also bought a hoodie, a bathing suit, and 2 leggings and they fit quite well. But dresses are definitely a go! This is the first place I look when I need a dress. Would like to try their shoes next. Sorry for anyone who had a bad experience, because so far I haven't had any...

I ordered 3 items back in January for a trip in Feb. My three items arrived however one was wrong and a size 3x (Im a size 10). I called and the really nice man said keep the item and donate it to charity and they would ship me the correct item immediately within 3 business days in time for my trip at no charge. That same day I had to pay $17 in duty fees as I live in Canada before the item would be shipped. Well lo and behold nothing ever arrived. So numerous emails later they refunded my duty fees but not the refund for the dress. So I emailed again and again. They are prompt in returning emails Ill give them that but terrible at issuing refunds. I felt like they were hoping I would just go away and let them keep my $36 US dollars. In any event after hounding them I finally got my refund. This was my first experience with Venus and although I loved the two correct items they shipped me I dont have the patience to ever go through this again. Ill keep shopping Canadian!