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VENUS Swimwear

How would you rate VENUS Swimwear?
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Michigan
1 review
12 helpful votes
Follow Cindy M.
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1st and last purchase thru Venus! Bought 5 items online. The quality of the material and product is so poor! Looked so cute in the catalog but all 5 tops/sweaters I bought were so thin & cheap! Walmart sells a better product! Don't waste your money!

Date of experience: December 14, 2014
Pennsylvania
1 review
6 helpful votes
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Love Venus
August 4, 2016

I am really surprised by all these negative reviews... I had my girls in my wedding order this teal wrap dress and it fit everyone beautifully... I buy many many cloths from this store and have never had any issues. Many of the shirts and bathing suites were purchased a few years ago and I am still wearing them... I love their prices and have never had issues with the size or quality. I will continue to order from this store... Thanks Venus!

Date of experience: August 4, 2016
Colorado
1 review
1 helpful vote
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I'm a size 16 jean, but used their measurements of a dress, said I was a 20.2 sizes bigger, however the dress showed up very tight, like a size 12, NOT a 20. This is for my sons wedding, so I'll try to lose weight like crazy. Just know if you order this dress. Order a size 24 if your a size 16 in jeans

Date of experience: April 3, 2018
VENUS S. VENUS Swimwear Rep
over a year old

We apologize that your recent order with us did not meet your expectations. If you would please contact us at socialsupport@venus.com, we would want to make this situation right. We are also available 24/7 by phone, you can call 1-888-782-2224.

Florida
1 review
3 helpful votes
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Material is poor quality - their sizes are for very small people - maybe little girls. Even the medium size is like an extra small size. They engage in marketing fraud and the the of USA should be doing something about these company and the people behind it.

Date of experience: March 9, 2014
dressvenus d. VENUS Swimwear Rep
over a year old

Hey dear,
This is dressvenus service. I am so sorry that dress venus did not meet your demand. Would you please let me know your order number so that I could check your order details. I wish to do something to make it right, at least make it up.

Inbox me your order number please.
Kinds and regards
Dressvenus

California
1 review
0 helpful votes
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Terribly Company
May 29, 2022

Don't buy from this company there are much better options out there. They list free returns but when I attempted to return 1 of the 3 dresses I bought. They charged me 12.00. I could only get a free return if I took a store credit

Date of experience: May 29, 2022
VENUS S. VENUS Swimwear Rep
over a year old

Hi Melony! We apologize that your experience did not meet your expectations. We do advertise free returns for items returned for store credit or items returned for an exchange. Please send us an e-mail to socialsupport@venus.com and we will be happy to assist you.

Florida
1 review
34 helpful votes
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I just started purchasing from Venus.com like a month ago, and so far I've had to return multiple orders. Their sizes are wrong, jumpsuits run too big on the top, but worst of all, the quality of the material they use for their clothing is really POOR. It's a shame, because the products look beautiful, but the material is the worst. Won't buy ever again from it.

Date of experience: March 5, 2020
VENUS S. VENUS Swimwear Rep
over a year old

Hi Dania, we apologize that this experience has not met your expectations. We will be happy to see if there is anything we can do to make this a better experience for you. Please e-mail us at socialsupport@venus.com for assistance.

Colorado
1 review
6 helpful votes
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I was very optimistic about my first order and received it very timely. I have since placed additional orders in which I have had returns in each one. They have ridiculous charges for returns if it brings your total under $100. I put items from 2 orders into one box for the return, the total of the return was $105.00; they charged me $32.96 for the return. The items I returned were definitely not worth the money; and really not worth the additional $32.96 to return! Pants run large, tops run small and boots are ridiculous, it you have average size calves you cannot get them zipped, if you have wide calves don't even bother. Hope this saves someone some hard earned $$$$

Date of experience: December 21, 2016
Michigan
1 review
1 helpful vote
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I ordered some clothing from Venus for the first time. I wasn't sure how the sizing was. Nothing fit me right, so I looked at their return policy and said items have to be not worn with original tags and liners. I was confused because my clothing came with no tags on them. They came in plastic bags with a sticker tag thing on the plastic bags. I tried to email their customer service to ask for further explanation. It seemed like an automated response telling me the same not very helpful instructions on their website. I'm afraid if I try to return them then I will have spent money and not get anything back and have none of the clothes. So I'm not allowed to take them out of the plastic bags and try them on? They all had no tags attached to the actual clothing. Then before I got the first order I made a 2nd order which was dumb of me. So now I will have to pay off the Venus credit card and be done with it. Maybe I can at least sell then clothes on my own.

Date of experience: April 18, 2021
Illinois
1 review
12 helpful votes
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Horrible!
February 14, 2015

Horrible! Cheap cheap cheap quality! To make matters worse, I onlLy received 14 dollars back on a 34 dollar return! Do not waste your money with this company! You would do better shopping at Walmart. Much better!

Date of experience: February 14, 2015
Oklahoma
1 review
0 helpful votes
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Not true to size
September 20, 2017

I'm a size 5 and can wear a size 7 in some brands, so I ordered Venus' size small. Their small reads 4/6. So after paying $137.94 including tax and shipping for 3 items, it took well over two weeks before I'd receive my items. The items I received read small however fit several sizes to big and I mean big! The sweaters even hang down to my knees and i stand at 5'7. So I decided to wash them in hot water to shrink them up. All I accomplished from washing was unraveling on just one wash, not one bit of shrinkage. What a waste of money!

Date of experience: September 20, 2017
India
3 reviews
26 helpful votes
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5 stars
March 14, 2017

I am a regular customer and really: I am 100% satisfied! Thi sis one of the most legitimate clothes companies and I am happy with every purchase I've made. Customer service is always helpful and professional. Don't really listen to the bad reviews. I have no idea which company they are talking baout but it seems like it was not Venus.

Date of experience: March 14, 2017
Texas
1 review
2 helpful votes
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After reading reviews, I was apprehensive about ordering from here.
I received my 1st order a week from the original order date, which is great to me.
The quality of the shirt is very good, looks just like the magazine.
I'm 5'8" and wear size 8 (150lbs) and the medium fits perfect, not too big, not too small. I orginally ordered a large and sent it back for the medium. I have had no trouble with the refund. Very pleased with this company.
I have a second order on the way with hopes of wearing them on vacation this year.
Highly recommend you try Venus.

Date of experience: June 6, 2013
Tennessee
1 review
4 helpful votes
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I am a total Venus girl! Absolutely love their clothes and I got a lot of my friends hooked on Venus. Anytime there is an event that I am going to, gotta get something new from them. Plus their stuff is different and awesome!

Love you Venus.

Tracey Marshall, Detroit, MI

Date of experience: July 30, 2014
Florida
2 reviews
6 helpful votes
Follow M C.
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I ordered a large order and had to send everything back. Poor quality. I refused to pay their ridiculous shipping (return) fees and am now put with one of their shark creditors who call me 10 times a day to have me pay the high shipping fees. NEVER! They are crooks!

Date of experience: May 22, 2018
VENUS S. VENUS Swimwear Rep
over a year old

We apologize that your experience was not up to expectations. If you would please contact us at socialsupport@venus.com, we would be more than happy to have a member of our team look at your account.

India
1 review
1 helpful vote
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I purchased a pair of prom shoes for my prom dress from dressvenus.com. On delivery of the product I was glad to see that they delivered what promised but was a bit unsatisfied with their slow delivery services. Though this is the only issue I experienced, the overall purchase was good.

Date of experience: September 4, 2013
Washington
1 review
2 helpful votes
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Haven't had a problem with clothing or shipping but, always advertise she same pieces for the last 2-3 years so I stopped ordering. Only a few new items but for the most part... it's the same clothing. I used to be excited when catalog arrive but now I just toss it.

Date of experience: August 16, 2016
Georgia
1 review
1 helpful vote
Follow Renee B.
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I have been ordering from Venus for several years. I have always been satisfied with all the clothing that I bought. When I did have a return it was very easy to do. Customer service has also been helpful when I needed them. I shop quite often and love doing so.

Date of experience: June 21, 2020
VENUS S. VENUS Swimwear Rep
over a year old

Hi Renee! Thank you for your review and feedback. We are happy to have another satisfied customer and we look forward to serving you again soon. Thank you for shopping with us!

Canada
1 review
10 helpful votes
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Terrible Site
February 26, 2016

I ordered a dress with confirmation from venus officials that I would receive within 7-10 days as I was in need of a dress for a friends wedding which was in 15 days after the day I ordered it. I began to get nervous as I did not receive any confirmation emails that my order was sent or even a way to track my order. I once again created a chat with a venus associate and was rudely notified that I didn't pay the taxes and duties which was sent in an "email" (which I never received/ unprofessional) and from this I will not be receiving my order for another 12 days... I have ordered from many sites that are based out of the U. S and never had to deal with this type of paying. Not at all happy and will be sending my order back once it is received as my order is not worth an extra 100 dollars in duty charges

Not impressed customer from Canada!

Date of experience: February 26, 2016
Florida
1 review
3 helpful votes
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I have tried Venus multiple times in hopes that maybe I was just unlucky. However, after four to five orders from this company, I have come to the conclusion that their products are cheap quality at department store prices. Unfortunately, I have placed my final order with this company and will not order from them again. I have ordered everything from swimsuits, coverups, dresses, jackets, and shoes. All of which were extremely over priced for the quality. I will stick with real department stores.

Date of experience: June 19, 2017
California
1 review
3 helpful votes
Follow Donotella F.
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Horrible customer service and never has sizes you need nor gives you an update on when clothes you would like to
Purchase is available. I closed my account on
Payment Amount $1,215.90
Payment Date June 10,2022
Payment Date 06/10/2022
I asked the employee N. KumarSS
Internet Customer Care Team
If that will be final including any interest charges.
They said yes, I am ok to move forward with closing
My account. Then I get an email today stating I owe $14.47
Interest & have to deal with 3 snot pot online employees. Gross! How low class is this company! To think I have been a dedicated customer for over 10 years! Do not trust them, they are incompetent, rude, & uneducated. Peace Out VENUS!

Date of experience: June 22, 2022
VENUS S. VENUS Swimwear Rep
over a year old

Hi Donotella! We apologize that you experienced this with the bank. For security purposes, we do not have access to your credit account. You will have to contact Comenity Bank for this issue to be rectified for you.

Overview

VENUS Swimwear has a rating of 1.7 stars from 1,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VENUS Swimwear most frequently mention customer service, credit card and return label. VENUS Swimwear ranks 226th among Swimwear sites.

service
158
value
170
shipping
166
returns
135
quality
170
This company responds to reviews on average within 17 days
+122