VENUS Swimwear

Be careful - they advertise free shipping over $100, but in the fine print they end up charging you for shipping if you return any items and your order drops below $100. I'm someone who buys items in different sizes and returns the ones I don't need, and I returned two packages, so they ended up charging me $14 to return two packages and another $20 total for the original shipping costs! I might as well have kept what I ordered after paying $34 in shipping fees.

I was first introduced to Venus before my honeymoon (married 22 years now), when I ordered a couple of bikini bathing suits for the trip. I was hooked. I have never bought swimwear anywhere else since, and I buy most of my clothing there as well to this day. Their clothes are good quality, they're on point with the latest style trends, and their prices are very reasonable. They always have deals going too. The best thing about their swimwear is that for every color and pattern, there are several top and bottom styles to choose from, and you can mux and match to put together the bathing suit that you want. Their return process is easy, but I rarely need to use it because most of the clothes are true to size when it comes to fit. If you love wearing the hottest trends, but can't budget breaking the back for it, try Venus. You won't be disappointed. As I said, they have been my go-to place for clothes shopping for more than 20 years!

Been a customer for over a decade and have spent thousands of dollars. This last year since they've teamed up with Lascana they have become a company of poor quality, ill fitting clothes. Trust me, my closet is no less than 75% Venus purchases. I am sad to go but cannot continue to spend my money on what has become junk. The last order I received (just yesterday and it will be my last) the clothing has a weird chemical smell to it. Very disappointed to lose this clothing option

This company must be going under every agent is Asian they don't give a $#*!e
Order online 09/01 Calked 09/21 still pending on bank account charged again when I called on 09/25 still not shipped this company sucks
Call again 09/28 still hasn't shipped
I needed it Saturday 09/30
Told because of sales there are a lot of shipments
I paid full price
They don't a Shiite and either do there agents
Asked for a supervisor
I care for a 91 year old home from hospital and husband with cancer
I ordered early to be prepared and have it on time
20 days and nothing
Pos company
Obviously they are going under

I ordered a bathing suit in a sz 6 and it ended up being a little snug. I looked online and there was sz 8 available. I called customer service and they said to fill out the return for and put what size you want to exchange for. I asked if I should order the size I want right now and get a refund on my credit card when they receive my return. The woman said "no there's plenty in stock." after I sent it back in the mail I noticed that they were now sold out of it online. I called and all they can say is "there is nothing we can do about it, we will make sure the person you spoke with is retrained" now I'm out a bathing suit and $6.95 for returning it

I have ordered from dressvenus before and would highly recommend them. They offer their lines at the best prices compared to other retailers and are excellent at doing what they say they will. If something is ordered with next day delivery, that's when it arrives. The other reason I like them is because when their website says something is in stock, it is, unlike several other retailers I've bought from. I have found dressvenus to be highly reliable.

This company has the worst customer care i have ever experienced. They emailed me when they shipped my item then did not actually ship it for 3 days after that causing it be delivered late. I still have not received it. They told me to contact the carrier and i could return to sender or change delivery - for some reason it was missorted and sent to the wrong state. My carrier UPS said tha the seller - Venus has placed limitations not allowing any changes to shipments so i have no choice but to wait. They lie and make returning or changing anything impossible. It feels like a scam.

I ordered 6 shirts less than a week ago. I got them today and tried them all on. One was actually a sweater dress and it's a little long but I'm 5'3 so I expect that, for what I paid it is still worth it to have it hemmed. The other 5 shirts fit perfectly, my order arrived a day early, while I didn't receive a tracking number for the shipment, all I had to do was call customer service... where my call was taken immediately and the woman read it to me politely. I'm not getting all the bad reviews. I read them after I ordered and I got way nervous. Everything is great and I will definitely order again!

Venus has cheapened the quality of their material since my last order, so beware. I have spent a lot of money with this company and I typically make a large purchase every spring. Not the same this year! I just received an order of several items and the quality of material is awful. Thin, see-through polyester junk. This is not the Venus I knew and loved. Will not be shopping here anymore. What a ripoff! Thanks for nothing.

I ordered several shirts and most of them ran big. I think the sizing is a little off. I hope they make it easier to review items on their website so people know how it fits/looks, if it runs big or small etc. The item came 2 days after they predicted which is no big deal. My favorite sweater of them all had several holes in it so I had to return it, bummed. I contacted customer service through live chat and they were very helpful. Hopefully I am not charged the automatic $6.95 fee when you return items.

I ordered three dresses from Venus for the first time a month ago. Two of them were great, but was not a fan of the third dress. I returned the dress and received and email stating that my account woul be credited $29.00. However I was only given back $9.10. I spoke with a very nice young man who informed me that he will credit my account for 12.99 stating that I was charged $6.00 for using their label. After expressing my thoughts of being charged additional for a dress that I've never wore, the gentleman credited me a full refund. Not sure if I will order from them again. If I do I will be more mindful of any returns.

I used to be a die hard Venus fan. Never had an issue with anything. The service agants were accommodating and helpful. Now they are just horrible. Wait time is over 10 minutes, just to be disconnected again. They never return emails. Just overall disappointing. I'll never order from them ever again. Everything has just gone down hill, fast.