This company has the worst customer care i have ever experienced. They emailed me when they shipped my item then did not actually ship it for 3 days after that causing it be delivered late. I still have not received it. They told me to contact the carrier and i could return to sender or change delivery - for some reason it was missorted and sent to the wrong state. My carrier UPS said tha the seller - Venus has placed limitations not allowing any changes to shipments so i have no choice but to wait. They lie and make returning or changing anything impossible. It feels like a scam.
Hi Stephanie, we do apologize for any inconvenience. We have sent you a private message to further assist you.