VENUS Swimwear

I've ordered Venus for many years. The string bikinis with the moderate cut is my style of choice. I ordered two new ones in the same size I always get and it barely covered my bottom. I compared it to older suits I had in the exact same cut and size and the new bottoms are literally two inches smaller! Why would they do this? I tried ordering a size up and they were still too narrow to comfortably wear in front of anyone and very uncomfortable to wear period. The cut is now like the old rio cut used to be. Got a suit at Target that fit better Venus. Very sad.

Ok people that are writing negative reviews,, please look you don't pay much for the nice clothes you get a good quality., if your lazy and put them on the washer then put them on the dryer they well shink,, I did these ones bout now I wash them in gentle wash then let them air dry to take care of my items,,, is just like anything,, so far I love every single piece of clothing I have bough,,, I'm not rich so the prices are with in my spence range and budget,,, love Venus,!,, we'll keep buying my items here,,,,

My closet is all Venus clothes now. I don't want to wear anything else. I first found Venus when I was going on a cruise. I ordered in a couple of cover-ups and they were so cute when they came in that I went back to the site to shop for other things and wound up spending around $600 for everything I needed for the 11 day cruise. I got more compliments than my girlfriend who bought all her stuff at Tommy Bahama and paid a King's ransom for it. I have gotten several of my friends hooked on Venus too and we constantly text each other when cute dresses go on sale. I'm getting married in just a few days and I'm wearing a Venus wedding dress. All my bridesmaids are wearing Venus dresses and they love them and these don't break the bank. I can't recommend this company more highly. Everyone that works there is top notch and very helpful and gracious. My experience has been wonderful! Don't be afraid to buy from them. You won't find cuter clothes at a more reasonable price anywhere else.

I've ordered once before from Venus. Dress came quickly and no issues. Today I felt I was a victim of bait and switch. Long story short - received an email for 30% off one item. Dropped 2 items in my cart -a jumpsuit and a dress. The sale price of the jumpsuit was listed as 24.99 / 17.49 with the 30% off; dress 29. First problem why not take the discount off the more expensive item. Clicked back because I wanted to look at another item. When I went back to the cart. The jumpsuit was 39.00 and the discount would not apply to either item. Opened a chat. No help. She offered to order at the higher prices, I said no thanks and expressed my concerns about the higher prices being returned. Something very odd!

I purchased several items recently and due to poor quality returned a couple of the tops. Mind you, non of it was great value - or quality, but some I just kept. They charge this outrageous "return label fee" in addition to their return shipping charges. I returned $61.00 in merchandise, and was charged a $34 return labe fee as well as $10 shipping charges. Then when I tried contacting customer service they would never give me any answer what-so ever! Horrible company!

I ordered some dresses then several swimsuits. The dresses were not impressive. I also had a very hard time finding. A bikini top that fit me. I ordered my bra size and they were huge. I combined the 2 orders into one package to return. I kept each order separate and sent paperwork with each. I used their return postage and expected the deduction from the returns. Although I was hoping they would only deduct from one order, no such luck. But what was unexpected was they ADDED shipping charges for shipping the items to me in the first place! I used a free shipping promo and they made me pay shipping when I returned. That is a deal breaker for me. They sell overpriced, ill fitting polyester, add deceiving practices and I am gone.

Venus is a sold, trustworthy co. With affordable, decent quality items and I've been ordering from Venus for yrs. On occasion, I do return/exchange items but it is so easy to do so it's not a hassle at all. Your not happy, they promptly refund your money.Not so sure about this sitejabber-ppl say it's a SCAM so my advise-Be Careful and makes sure it's a co. W/in the states!

Poooor customer service. Everything would probably be ok if you don't have to cancel or change your order. Used online chat two times and had to pull every word out of these people. Felt like they are not whiling to help at all. Last time the girl didn't even say goodbye or asked if there was anything else I had to ask, but just closed the chat:(
I have read a couple of reviews below on quality and would like to say that quality might depend on items. Some of them come as they have on pictures and not bad quality, but others might be totally not what is expected.

Had to contact Paypal due to not receiving refund... did receive a partial refund. If you return an item using pre-paid label it's $6.95 out of your pocket ( customer service rep said $7.95, and was clueless. I also found out that shipping to me, is non-refundable, which I believe is standard for most companies. HOWEVER, when you add it altogether, the shipping, return shipping and refund, they still short changed me nearly $5... I had to fight to get that refunded... which she finally did. I WILL NEVER EVER PURCHASE again, nor will I recommend this company to anyone...