Veepee

I bought an expensive suitcase from them that was supposed to be delivered a month ago but it never arrived. I sent them five or six emails but they never gave me a satisfactory response, It was only after the fifth email that they told that will launch an investigation that could take another 20 days. Completely horrendous experience. Even if they refund my money after the 20 days it will be hard to order another one as i am going on vacation shortly.

Worst client service ever, the person in charge of the UK is named Gaetan and you've never seen a more arrogant, unhelpful professional in internet sales. Goods are shipped from Paris, delivery times are always underestimated. Or never met. On several occasions, the goods were simply never delivered and since there is no easy way to get in touch with them, it took for ever to get reimbursed. With no apologies. Not worth your time, spoils the pleasure.

I have ordered few beauty products and got unacceptable service. The packaging was damaged, the product itself was used. There were cleare finger prints on the bottle, stains marks. The product was clearly taken from the shell or was a sample. But I do pay for a new product And I except to receive it in undamaged packaging. Since contacting the customer service, they send me their policy refusing to refund which I find absolutely ridiculous. As I have my rights too. Since no product no money! Which is even more crazy! It's been going on for months now. Unacceptable!

Order placed in April
Parcel delivered in May crushed by the carrier
Negotiations throughout June
Parcel sought by the carrier on July 6
Throughout the month of July 8 calls from me to customer service to hear news about the refund and to hear me say "we will call you back"...
They never called me back!
And still no refund of 376 euros a month later
I was a Veepee customer since 2004...
18 years of regular purchases every year
At Amazon the problem would be solved from the start. Veepee you have lost my trust, lost a client and I make it a point to let all my friends know.
There I say stop.
It's over.

I placed my very first order November 15th and received an email 2 days ago saying item despatched and today received another email saying the item will now be dispatched December 19th. Yes they taken my money! I will never use this company again and would recommend nobody else does. Shelley Bird Derby

What a complete load of amateurs. Shocking service from start to finish. Placed my order on the 14 November from a diamond style shop sale for presents for my wife for Christmas. Plenty of time. Despatched on the 28th November (understandable as they have to let the sale finish before depatching in bulk). Then nothing. Tracking info didn't work on the Vente App which initially gave me cause for concern. Called Vente who said they would raise a ticket and come back to me within a few days with some initial answers. Nothing... Called them again. Very nice but completely not in any way concerned about urgency of order (Christmas now a few days away). Didn't turn up by Christmas - cue Christmas even panic to find other gifts. Since then have asked them for a full refund. Apparently can't do that as they need to allow the courier 30 days to respond and try and find the package. 30 days! Absolute joke. Won't refund until courier confirms goods are lost. And then no doubt at least another 7 days to refund. Tried to compensate me with a £6 credit against future orders which was downright insulting. DO NOT USE THESE PEOPLE

I'm pretty new to this site. I just read that they were the first flash sale site ever. Pretty amazed that I missed them after all these years of shopping online as I do, but by the looks of what I've seen these past four months since discovering them, I'm still on the fence about how I feel about their offerings. On the whole, they deal with upscale labels and companies, but few that have actually made my pulse race. They did a great Moncler event and I purchased thousands of dollars worth of jackets (what would have amounted to $4k retail) for my boys for a bit over a thousand. They just had a Donald Pliner event and I picked up a pair of boots that retail for $395 for $79. Conversely, they just offered Swarovski for pretty good prices, but none beat any of the prices offered for the same items on HauteLook when they had their Swarovski event. Oh, that reminds me: I purchased a Swarovski ring on RueLaLa which was then offered for about $20 less on Vente-prive, and RueLaLa credited me the difference! Don't be afraid to contact these companies; I've found them all to be very open to giving credits if you can show them some evidence that what you say is true (except for MyHabit; they're stingy and their prices keep going up, up, up)...

I ordered two items within the space of two days, both didn't fit. I printed the return forms for both of them, put them in the same box and sent them off to them. I was ignored for three months and then was only refunded for the cheaper item. I phoned them to ask about the refund for the second item and they claimed that they didn't receive it. I said that they were sent in the same parcel and they were like, ermm... ermmmm... maybe the box was open when it arrived, haha. I said that if the box was open upon the arrival they shouldn't have accepted it.
I contacted them again and they claim that only one item had arrived and I was like, but how is that even possible, they were packed in the same box. So... lies after lies after lies. Awful customer service. Four months after returning the item I not only don't have the item but also no refund worth £50. Really shocked how I'm being treated and continually lied to. I was a long-term loyal customer but after this I'm going to make a formal complaint against them because enough is enough. Don't recommend buying from these guys. I've used Cocosa and they have a much better approach to customers so will use them instead

Never buy here people!

Hereby my conversation with the amateurs of VeePee ( Dutch - English with google translate):

[4:58] Marino: Dear, has this sale been canceled and will I get my money back or what? Order number *******
[4:59] Sophie: Hey Marino.
[17:00] Sophie: I do see that a part has been sent back to our warehouse. We will receive this within 13 days and refund it to you.
[5:00 PM] Sophie: Sorry about that.
[5:01] Marino: Reason?
[17:01] Sophie: The other part will be delivered on 19/06 at the following collection point:
[17:01] Sophie: Parcel Point - PRESS SHOP T SQUARE MOL GINDERBROEK 18,2400 MOL
[17:01] Sophie: Unfortunately, bpost was unable to deliver your package.
[17:02] Marino: which part do you mean? I don't need a relaxer if I don't get the bbq delivered, do I?
[17:03] Sophie: The gas barbeque has been returned.
[17:03] Sophie: If you don't need the other part you can't pick up your package. This will then be returned free of charge.
[5:05 PM] Sophie: Is there anything else I can do for you?
[5:05 PM] Marino: Strange because I had contact with you yesterday and they told me there was a delay on the delivery. But then I don't need that relaxer (which belongs to the bbq) either.; Please cancel and refund those as well.
[17:05] Sophie: Unfortunately I can no longer cancel this one. Sorry about this.
[17:06] Marino: What a hassle with you guys. First I have to wait almost a month and now it is sent back. I've been your customer for years. I am deleting my account. Amateurs.
[17:06] Sophie: Sorry again for everything!
[17:07] Marino: Reviews will follow. I don't take this.
[5:07] Sophie: That's totally fine. Too bad something else went wrong.
[17:07] Sophie: Do you have any further questions for me?
[17:08] Sophie: Oops, I see you're offline and will close the chat because of this. For further questions you are always welcome to chat with me. Have a nice day.

Unfassbar schlechter Kundenservice. Keine Antworten, keine Rückmeldung. Keine Erstattung, trotz Bestätigung der retournierten Ware. Vor dieser Firma muss wirklich gewarnt werden. Auch werde nun einen Anwalt einschalten müssen. NIEMALS dort bestellen!