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Vencano
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vencano.com
Florida
1 review
4 helpful votes
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Pleased
March 15, 2021

Yes shipping takes a while but you have to expect that. I got exactly what I paid for. Lots of compliments on the earrings! I love the jeans. They fit perfectly! So does the top and it's even cuter than I expected! Both are very comfortable. Overall I am very pleased with my purchase

Date of experience: March 14, 2021
GB
1 review
6 helpful votes
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DO NOT USE
October 1, 2021

Wish I'd checked the reviews first! Dress arrived very quickly but looks nothing like advertised. Sent an email saying I wanted to return but when I try and log in it says my email does not exist, and they replied with your dress is still in transit. There is no customer service number to contact at all. I've tried emailing them again but had no reply. Just save your money and use a reputable company with good review and customer service.

Date of experience: October 1, 2021
Colorado
1 review
25 helpful votes
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I would like to give no stars but don't have a choice. This company makes cheap clothes like wish! The reviews on what I bought was not core t or I got the bare and switch because the overalls I got look nothing at all like the picture on their site and the material is super thin and not even Jean material. It has not belt as pic showed on site and it's not form fitting or more slender legs. It has wide legs.
First pic is it rest are of what I was sent

+5
Date of experience: October 5, 2020
Rhode Island
1 review
0 helpful votes
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Horrible Experience
June 30, 2021

First of all, this company is in China and delivery of clothes was over a month. Then when I received the clothes nothing fit and quality of fabric was crappy. I returned the clothes that I had paid over $60 for and two months later they refunded me $4.88. Don't waste your money.

Date of experience: June 30, 2021
Illinois
1 review
10 helpful votes
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Scam
November 25, 2020

I put in a order, it took almost 2 months to get it and than they sent me the wrong size boots, I sent them back for exchange now it's been another two months, on my account it's saying processing I haven't receive my boots, or refund. No contact info.

Date of experience: November 25, 2020
Michigan
1 review
4 helpful votes
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So far not impressed...
August 18, 2021

This is my 1st order to Vencano. I placed my order on 8/7. Went to track my order said delivery would be 8/16. I was impressed. The date passed. Checked again, said 8/17. Date passed. Check again and said in replenishment. You will be sent an email once it has shipped. Should have stuck with Shein. Hopefully my shipment comes soon. They had no issues immediately charging my card for the order. Go figure.

Date of experience: August 18, 2021
Georgia
1 review
8 helpful votes
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I purchased boots, they were too small. Size charts are inaccurate. I would wear a 40 or 10 US, they fit like a 9 US. The total was $32. I returned them and received a $13 refund. What a rip off! Never again. Shipping time was 2 weeks.

Date of experience: November 6, 2020
Canada
1 review
0 helpful votes
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Worth the wait
February 23, 2021

I was never able to add the discount on muiltiable purchase, so I only bought two sweater dresses.
It was never clear as to when the ETA of my purchase was going to be.
I finally received them, beautiful comfortable, Worth the wait. :)

Date of experience: February 22, 2021
GB
1 review
0 helpful votes
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I do not even want to award 1 star! I was offered a discount to buy more of their cheap and nasty tap. The sweater I ordered was made of nylon, so awful it literally made my hair stand on end with static electricity. I was like a magnet to hair, dust etc and literally couldn't stand to wear this awful garment. "Oversized" is a joke- It was big enough to fit my whole family! The company "kindly" offered me the discount and suggetsed I "gift" the item to a member of my family or a friend as the cost of shipping it back (at MY expense) would exceed it's value. I have been in a dispute with them and PayPal eversince. Do NOT WASTE YOUR MONEY. This is the second company, based in China that has done this and it is only when you have paid for the item and they have your money that you are made aware of the "Shipping" from overseas information.

Date of experience: March 10, 2022
GB
1 review
10 helpful votes
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Bad. Bad. Drepressing.
October 20, 2020

Awful. Horrible products that are poorly represented on their website and on social media. A cheap range but what they advertise isn't what you get. Terrible communication, really, really long lead times and a criminally high rate to pay of you want to return anything. Don't bother.

Date of experience: October 20, 2020
California
1 review
11 helpful votes
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FRAUDULENT GHOST COMPANY
February 21, 2021

Do not listen to the 5 star reviews, they're fake. If I could I would give it zero stars. I ordered on Jan. 16 of 2021 and I still have not received my order. It was worth $400. I looked up where they are located and they don't even have a direct location. There is no number you can call to. I looked up their number online and when I called it said that the number didn't exist. This entire thing is a scam. DO NOT ORDER FROM HERE.

Date of experience: February 21, 2021
California
1 review
0 helpful votes
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Order never came
July 31, 2021

Totally a scam never did I receive my order it has been 4 months now I have been trying to reach them send them emails nobody has responded to me there is no number for me to call and I'm just very unhappy, I wanted my daughter to have a bathing suit for the summer, and some new clothes. Now summer is over and she never got her bathing suit. I am I single mom and I struggle to make ends meet, that 132$ was a lot for me. It's just so sad how you just can't trust anybody anymore. People have list their minds, what happened to the kind and honest people.?
This store is really a scam don't buy from here

Date of experience: July 31, 2021
California
1 review
5 helpful votes
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Recently I was given a code to use because my recent order had a few issues. It didn't work. I explained this to the idiot on the other end several times. RIDICULOUS. Comprehension very low. They play games and act like control freaks. They acted like you were trying to take advantage of them. I've never incountered such behaviors before. Even though there were a few more items I wanted it's truly not worth the hassle. Will be shopping elsewhere. Buyer beware. The person I spoke with yesterday should be fired. The worst customer service ever.

Date of experience: April 17, 2021
North Carolina
1 review
1 helpful vote
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Paid for expedited shipping (not cheap either) over 3 weeks later package arrived.
I was charged a foreign transaction fee on my credit card, even though the site stated U.S. dollars.
Out of the 5 items purchased, 2 were sized correctly. A small size was more appropriately 2XX large!

Date of experience: June 16, 2021
Canada
1 review
1 helpful vote
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ABSOLUTELY GROSS!
December 6, 2021

I ordered a Grinch shirt almost two months ago. It looks nothing like the style in the pic and doesnt fit properly but Im not complaining about any of that! I have been ordering stuff online for almost 20 years and this is the first time I received something close to soaking wet (sealed inside the plastic bag) with the tag peeling it was so wet and had stains all over the front. I dont even know what they are! It looks like an orange colour! As soon as I touched it I almost got sick! This is absolutely DISGUSTING TO ME! Apparently, I dont qualify for those WORRY FREE RETURNS as stated on their page and they removed my review RIGHT AWAY! Dont buy here! Just GROSS!

Date of experience: December 6, 2021
Ohio
1 review
1 helpful vote
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Bogus website STAY AWAY
December 23, 2020

Order promised before Christmas. It's December 24th and it still hasn't been shipped. You pay $14.44 in shipping on top of the amount you pay for the product that never shows up! Terribly, I rarely buy online... lesson learned, research before but.

Date of experience: December 23, 2020
Canada
3 reviews
10 helpful votes
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Very Disappointing!
March 23, 2021

My order took 2 months to get to me. Once received, I no longer needed it as it was for a gift. I returned it on my own dime and they said they never received it. Unfortunatley I thought I had got tracking, but I didn't. I did however provide them the receipt showing that I returned it to their facility. I ordered in November 2020 and I'm still fighting for a refund of $125.

Date of experience: March 23, 2021
Arizona
1 review
0 helpful votes
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Do Not Use
November 16, 2021

Worst experience purchase a burgundy blouse and when it arrived it was bright red. Tried to get a refund and system would not let me and there is no way of contacting customer service to request a refund or return. Do not use company to purchase a rip off.

Date of experience: November 16, 2021
Florida
1 review
4 helpful votes
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300% Dissatisfied
December 14, 2020

I don't give -5 stars because I can't. I ordered my products on 11/20 with express delivery. DHL supposedly received shipping notification on 12/05, today is 12/14 and shipment has not be picked up. This is a website that I am certainly not buy again or recommend to anyone. FYI it comes from China where things take forever to be received.

Date of experience: December 14, 2020
Ohio
1 review
0 helpful votes
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I will never shop here again. I suggest everyone to purchase from Shein. They have the same clothes and only takes 5-7 days from start to finish! I placed an order with Vencano over 3 weeks ago and it took 2 weeks just for processing. I'm still waiting... Horrible!

Date of experience: July 29, 2021

Overview

Vencano has a rating of 1.5 stars from 119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vencano most frequently mention customer service, full refund and credit card. Vencano ranks 1966th among Women's Clothing sites.

service
53
value
55
shipping
57
returns
41
quality
51