Vegas.comReviews 174

Booked back at the beginning of the year for several days at a hotel for Labor Day weekend. I've now been trying to email for two weeks with no responses. Called today and listened to the voice mailbox that clearly no one is listening to. This place is definitely a scam. I would like my money back for a trip that I can't go on because the conference has ben cancelled. Definitely don't use this website to book anything ever again.

I tried for a week to talk email everything they said to do all I got was a scammer named Anthony telling me more crap gave me email that doesn't exist think-one week calling waiting about three hours. So my problem was the mirage keeps putting there opening date back so I couldn't take a chance tried get hold of them Vegas to change nothing. I believe they must be in trouble.so do what ya got to I have started civil court good luck

I booked my trip to Vegas back in Feb 2020 and was told I had up until Aug. 16th to cancel the trip. I attempted to cancel this trip last week and I have had no response or communication from Vegas.com. Their customer service line keeps you on hold for hours and no one ever picks up. They don't respond via email either. I have called my credit card company to dispute the charges. I will never ever use Vegas.com to book a trip to Vegas again.

Due to Covid my show was cancelled in march. I requested a refund as I do not live in America and would find it hard to use a credit and I am still waiting for my refund. I have tried multiple times to call I have sent numerous emails and still no response. I will never use this company again and I will be letting all my American friends know exactly how difficult it was to deal with this company. Absolutely no customer service at all. Why have a contact number when no one answers it.

I wrote a review on here yesterday, finally got a call back and they said they would cancel my reservation for OCT and I would get refunded and an email confirmation. Though I know the refund to my CC may take a few days, the email should have been quick. If there was a way to file a lawsuit and go after this company, I surely would in a heart beat if that is what it takes to get them to respond other than having to file multiple complaints, call multiple times and deal with this type of service.

So I bought 2 tickets to Rod Stewart in Las Vegas 10/3/2020 back last year. I emailed Vegas.com on 7/23 as I noticed he cancelled the rest of his shows. On 8/9 I received a refund to my charge card. I share the frustration with these companies as I am fighting with 2 other companies that still owe me money, but I have to be fair and report that I did get my money back. I hope the same for everyone else. If all else fails open a claim with BBB as it looks like a path of last resort that get's Vegas.com's attention.

I booked a reservation for Labor day weekend and felt comfortable knowing their cancellation policy was full refund if cancelled within 48 hours of the arrival date. I found cheaper rates on a different site so I've been trying to cancel my reservation through vegas.com for days now but no one is responding. When I call the numbers listed on their website, *******990, *******902, *******427 and *******427 I hear the same message. Thank you for calling, we open at 8 am pacific time, Mon-Fri and closed Sat & Sun. Press 1 to leave a message and 2 to disconnect. There is no option to speak to an actual person. I have left voicemails and sent 2 emails asking to cancel my reservation VCX-006VW76W but have yet to receive a response.

Update: Within 12 hours of writing the review, an associate from Vegas.com responded to my inquiry and was able to cancel my reservation. I am updating the rating from 1 star to 3 based on the response from this review. I would rate it 5 stars if I didn't have to jump through hoops in order to get a response. Angela was the one who called me and she was amazing. She gets 5 stars!

Lasvwgas.com took a reservation for Rio hotel without telling us the hotel
Is CLOSED.
We have called every day and emailed without any success of speaking to anyone. They don't return our calls or emails.

We paid in full for our hotel stay for a hotel that is closed. Rio won't help us because we made the reservation with lasVegas.com.
We are extremely frustrated. Every time we call Rio we get a different answer regarding our situation. One person says our room will be transferred to Balleys another person told us it won't transfer because we went through a third party and We need to contact lasvegas.com.
It really sucks to be put in this situation. We feel like they took our full payment for a hotel that is closed and now they are completely ghosting us!

I would rate them zero Stars if possible. I'll be contacting better business bureau.

DO NOT USE THEM. YOU WILL GET SCREWED

Visited the Vegas.com site and purchased a 2 night stay they were offering. I paid for it and received an email confirmation. Money out of my account. I go to the specific hotel website to follow up and found out that the hotel Vegas.com was offering is closed. I tried right away to contact them with absolutely zero response. I ended up booking another room directly through the casino website. Absolutely terrible at customer service at this point!

I had been trying for weeks to cancel my reservation. I finally read on this website that if you select the option to create a new reservation on their call system you will get a hold of someone. I finally did. I have sent two emails, left 3 voicemails, and called over 20 times. On the 25th time (after selecting 1), I was finally able to get ahold of someone. Ricky was very nice and accommodating. This review is not reflective of his service, but rather the website as a whole.