So I bought 2 tickets to Rod Stewart in Las Vegas 10/3/2020 back last year. I emailed Vegas.com on 7/23 as I noticed he cancelled the rest of his shows. On 8/9 I received a refund to my charge card. I share the frustration with these companies as I am fighting with 2 other companies that still owe me money, but I have to be fair and report that I did get my money back. I hope the same for everyone else. If all else fails open a claim with BBB as it looks like a path of last resort that get's Vegas.com's attention.