The main issue with most of the folks is that they do not read the terms and conditions, don't review the information before submitting and are too much in a hurry to know what they are doing correctly or incorrectly. Then you get upset for your own ignorance. Who's real fault is that? There is cancellation policy it you read, it does say if you cancel within 72 hours of check in, you will be charged one night plus room tax. If you knew 2 weeks ago you had to cancel, don't wait until check in day and think you can cancel without penalty. nobody takes time to read anything and wants to blame it on other people for their incompetence.
