Valanio

I ordered 3 tops for $99.89. They do not fit, too small. For over a week now I've been going back and forth with customer service. I said they don't fit and asked how I can return them. They offered me a larger size, told me to keep the order and just pay $19.99 shipping and gave me a link for pay pal. The link seemed sketchy and didn't work. So, I told them that and asked how to return and get a refund. They offer me $21 and keep the order. I respond saying no, I don't want the order because they don't fit and I paid $99, not $21! They offer me $31. Then offer me $52 and I kept the same response. Final offer $55 but this time they say I can return if I insist. Yes, I want to return so please give me an address! Email #20, I finally get an address and it's in DUBAI and I shall be " borne" the shipping costs. Once they receive the order they said they will give me a refund. I have no idea what it costs to send to DUBAI but I'm thinking it's a lot. This is where I'm at right now. I did write back saying I thought you were in South Carolina?! I am going to call my bank and try to dispute. As far as the tops, they are cute but extremely thin and run small. I would NOT do business with this company EVER again!

I wanted to return 3 items, that looked pretty cheap. They said they would only refund $45 out of $103.
Very dissapointing will never buy from them again.

This "company" is a complete scam. I ordered 2 tops and they took about a month to arrive. The quality and style was NOTHING like the pictures they show. So bad, I wouldn't even use them as rags. I emailed to request a return and refund. They offered me $8 to keep them! I wrote again to request a refund and return and got this: Dear customer:
We are really sorry our items are not meet your expectation, we only offer free return for quality problem, not for all returns.
You need to pay shipping cost for return, if you don't want to return, we can offer refund US$13 for your order as compensation, can you keep it?
Anything we can do for you, Please feel free to contact us via *******@valanio.com
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Best regards
Valanio 24/7 Service Team
DO NOT BUY FROM THEM! RUBBISH!

Blouses not as advertised! Tacky. Impossible return policy (to Quatar), $only partially refunded. Doubt made in South Carolina

I am attaching my email response back to Valanio: Customer Service:
My email to you was a simple and honest one and stated that "Items received are not at all what I expected. Material much too light and simply not at all as pictured on your website." Your response of "Sorry. We accept the return with quality problems (damage) and accept the exchange for size problems" is actually what I expected after reading a huge amount of website reviews and warnings against purchasing from Valanio - then finding the large amount of complaints filed with the Better Business Bureau and the FCC. Valanio is using the word "Quality" to mean damage only as stated in your email. Since that is the case the company needs to correct its website and state that - letting customers know up front that if you the customer are dissatisfied with their purchase that's just too bad. For a company or any company to sell online and not expect that customers may not like (for whatever reason) the actual item received is unrealistic. Quality is "Conformance to Customer Expectations". Valanio website states "With decades of retail experience, our founder has learned the best and worst ways a company can operate." CLEARLY the founder missed the boat. Without customers you have no business - and I am willing to bet it won't be much longer that Valanio will be in business AND rightly so.

I purchased 6 items from this company $239.11 in total, the wrong size was sent and they didn't look like the picture, asked for a return label to send back and the address for returns was in Dubai, postage to send it back was $348.22 more that what I purchased. DO NOT BUY FROM THIS COMPANY!
THEY ARE LIARS AND SCAMMERS.

Material was cheap, thin and terrible. Size was nowhere close to true! I was offered $30 & to keep the product that is unwearable! I requested to return for full refund and awaiting a response...

The clothing is not made in the USA as stated on their website. This is misrepresentation and fraudulent.
Stay away from this company and save your time and money.

They are a scam. They don't care if the cloths fit or that it is of very poor quality. The web site offers return for store credit but they don't accept returns. What a scam! DON'T PURCHASE

The sweater is a cheap, flimsy material, not what I expected. Color is not the same red as in photo but a tomato red. Very disappointed. Delivery took a long time but they took the money immediately.

Very cheaply made, clothing does not look like what is advertised. My size medium is more like xl. Very thin and the dress gaps pretty badly and the dress is too big

They send poor quality shirts, nothing like the website, and refuse to accept the returns. Offer you a fraction of the paid price and tell you to keep the shirts. Returns go to Dubai?

This Company may distribute out of a SC warehouse but the clothes are not made in the US. They have no tags, most likely a company out of china. The company goes by many different names but are all from the same parent company. Other names are Azzlee, Keppal, Deuyo, Aderez and there are more, they just keep popping up on facebook ads. I bought 4 dresses from one of these companies called "Lsoru". Total $170. Within 5 days I tried them on and all but one was way too big and were made of thin material. My son said they looked like curtain material. I tried to return 3 of the 4 and they offered me $17.50 refund. We email back and forth and their final was $40 refund and wanted me to keep the dresses to avoid my having to pay a "large" shipping fee. They always answered in the middle of the night (which would be daytime in China) and their composition of English was not good, again pointing to not being based in the US. I ended up keeping the dresses and accepting the $40. I will never buy from any these companies again. If they advertise that they are based in SC, BEWARE!

I purchased 3 items but they are made of very poor nylon material. I have emailed about returning them but have received no response. PLEASE DO NOT USE THIS COMPANY!

Been trying for weeks to get a tracking number I don't think this company is based in North Carolina that's truly a lie

Stay away. Return policy is a joke sizing is incorrect. Poor customer service and slow customer replies.