I thought the tops I received were cute but they weren't even close to correct size, a red flag for made in China and not South Carolina. Their website says easy returns but it is quite the opposite. I, too, keep getting refund offers but not close to what I paid and the tops don't work, I need my money back! Unfortunately, my credit card company will take the hit and reimburse me. Do not buy from this company.
I spent way more than I normally spend on cloths. The products were disappointing. I doubt I would buy them on clearance at Walmart. I definitely would not spend $39 per shirt.
For example, the top I am wearing in the photo below had a scalloped hemline in the advertisement. At closer look, they might have tacked a second hem in place to make the bottom look like it followed the pattern.
The pattern is not an exact match. The colors in the ad were more vibrant and had more dimension. The actual product has the feel of a nurse's uniform. It is more fun than solid scrubs, but a bit tacky.
This morning I looked for other comments on Facebook marketplace about Valanio. I noticed other people reselling their purchases at a deep discount, tags still on.
I made a negative comment on Valanio's FB page. They deleted it. No wonder all the comments are glowing.
Be prepared for a big letdown.
Do not buy anything from them. They are out to grab your money in exchange for sub-standard clothes made from extremely low quality materials. Their clothes are a joke and trust me, you would not even think of wearing them as they are fit for the trash. They state on their company profile that returns are accepted and refunds are paid back in full. I have struggled with them to return the clothes and to get them to refund me. At first, they offered a $30.00 refund for my purchase of $118.00. After about 8 emails, they have agreed to refund $90.00, whether I receive it, is a matter to be seen. I will not stop contacting them until I have my money back This company is fraud and should not be permitted to carry on their business and cheat the public at large. Stay far away from them as the clothes are not made in the USA, more likely from China. They took nearly a month to deliver the clothes.
I was not happy with the quality of one of the items I've ordered and wanted to return. They say it's too expensive to ship back and offered $5 for a $40. It took forever to ship. Supposedly the items are made in USA. I think that's a lie
Sizing is off with the top not matching the bottom. I ordered an xl and the top fits like a medium. Protect your $$ and go with Amazon and its hassle free return policy. It's been 3 weeks and we're still fighting about returning the items.
I bought 2 items. The blue dress is very nice and fits me well. I will wear this to a wedding next weekend. I only bought the white blouse so I could get free shipping. But the size is wrong and I want to return it or if they want I picked another top for an exchange but there is no return address. The only one I have is in Ontario where it was sent after first place but the tag is underneath and I can not read it.Then to my Province. The tracking was very good and came in 2 weeks. Last year I ordered 3 tops giving one to my friend for Christmas and she loves it. Unfortunately the other 2 tops I said xl but should have said a size larger now the 2 tops hangs in my closet. I really wish I looked at these reviews before I ordered. When I asked for a return address they did not send it to me.
I spent about $130 on 3 items from this store. It said the clothes were made in America which is why i splurged. It took about 3 weeks for the items to arrive. They look nothing like the pictures. The material is really crappy. This is definitely a scam and i dont know how they could be allowed to advertise the clothing as being made in America when its being shipped from China. Total waste of money
This business falsely advertises on so many levels. They are not in South Carolina and they do not offer "free and easy returns". It took weeks for me to receive my order. They emailed me a tracking number that WOULD NOT pull up any information so I never knew when I would get my order. I finally got the order and the blouses were too small. I emailed them to get authorization to return them and get a full refund. Instead they initiated a negotiation war offering me at first $12, then $25 dollars, and now $36. I make it VERY CLEAR in my response that I expect a full refund but they just keep asking me to accept less. It's like they don't understand the English language or something. DO NOT order from this company. They are HORRIBLE. I didn't even want to give them a 1 star. They also go by several other names so you have to be really careful. WHAT A JOKE!
Do not order from this site. Clothing is nothing like the pictures. Poor quality and sizes run small. Will be donating what I bought. What a waste. How can they get away with false advertising. Always look up reviews on line with BBB. A $100 mistake. Not made in USA!
Placed my order on November 10th. November 25th email says shipped but still can't get any information using the usps tracking information provided. Also noticed my credit card was billed a foreign exchange transaction fee. This company says they are a USA company based in North Carolina which is totally false. Have never had to pay foreign exchange transaction fee when purchasing in the USA. Learned my lesson. Do your research first before buying from these POS foreign companies trying to take advantage of us. Company is based in Dubai.
Please Always check these sites on Site Jabber or Trust Pilot before ordering. I almost fell for bc of a really cute top supposedly made in South Carolina, but it was a scam. Thank God I didn't order. Not sure why Facebook Meta allows them to advertise on their platform.
The products do not look anything as they appear! I immediately sent everything back the next day and have a tracking record of the return and they refuse to give me my money back! So frustrating! They deserve NO Stars!
Slow shipping that never made it to me. Horrible customer service with slow replies. They refused to refund my shipping. I guess I'm lucky to even get a refund. All of this took over a few months to conclude. Save yourself time and money and completely avoid this company.
I should have gone with my instinct and not bought anything. Purchased 4 dresses and all are horrible and when I tried to return them it was a nightmare and still is - they really do not have a return policy. They say they will refund you a fraction of the cost and to keep the items. When you tell them you just want to return the entire order, they start to bargain with you on a refund and tell you to keep the items. They don't even want their own items back. I feel like a sucker!
They advertise made in South Carolina. My order arrived with cheap, ill-fitting material labeled as made in China. No ability to return, they kept trying to bargain with me to accept a refund of a lower amount. My credit card company is now handling this!
I should have read these reviews before I placed my order :( They all reflect my experience with Valanio. They are based in Dubai, definitely not in the US. They do not want you to return anything and as others, they offer you a small $ amount to just keep the items. If you just want a larger size, the exchange will cost you too. Fortunately I have a great credit card company who provided me my full credit. Don't need Valanio for this. Definitely avoid them!
This company advertises clothing made in America but the company is located in China. They are a scam. Package shipped to unknown destination and was never sent to the post office. Do not order anything from them. Their only response is the package shipped but it didn't because there is no record of it arriving at the post office.
My experience mirrors the other comments. I can't get anyone to give me the address of the company so I can send the items that were too small for me back. The replies I did get from them were written in very poor English, indicating the writers didn't speak English as their 1st language. It seems they are not willing to accept returns and I will take the advice of one of the other reviewers and contact my credit company. Do not order from Valanio!
Be careful, they send wrong size and don't return your money. I paid $80, the dress is much smaller then xxl, and Valanio offer $ 12 return. On second email changed to $ 20. Look a SCAM,Also, after ordering NO confirmation, NO receipt
Stay away from this company. If your clothes that you ordered do not fit, they only offer you a few dollars. They keep going back and forth with me with different amounts, and I told him I want to full refund because they don't fit me. What am I supposed to do with the clothes if they don't fit me. They told me to keep them in they'll give me $25 for $80 worth of clothes no way. Save yourself the headache and shop elsewhere.
Answer: If you want to return an item, you have to pay for shipping it to DUBAI, even though they advertise FREE RETURNS. For this reason, I have disputed the charge on my credit card.
Valanio has a rating of 1.2 stars from 104 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Valanio most frequently mention customer service, credit card and return policy. Valanio ranks 1894th among Women's Clothing sites.