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US Postal Service

How would you rate US Postal Service?
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Arizona
3 reviews
0 helpful votes
Follow Robert A.
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I mailed a small package from Roswell to Santa Fe. Never got to the address. Tracking says it's delivered, Roswell tells me I have to report this to Santa Fe post office. Santa Fe post office says ( the carrier says, I D k.
Long story short, USPS has zero credibility with us. no one knows anything. What a circus.

Date of experience: January 31, 2024
New York
1 review
1 helpful vote
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Total chaos
December 14, 2023

December 6…ordered stamps to be mailed…didn't want to go wait in line at the post office. Arrived at Kansa City Mo on the 8th…in transit on December 13. Arrived in Columbus Ohio on the 14th….8 days now. I'm in New York so guessing a couple more days before they arrive. Ridiculous….better I had waited in line…my Christmas cards should have been in the mail right now. Good luck getting them where they need to be before Christmas. So much for efficiency with our US Postal Service. Won't be doing this again.

Date of experience: December 14, 2023
Utah
1 review
3 helpful votes
Follow Melanie R.
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This is just 1 of MANY. For a MONTH, moved package everywhere but where it was shipped. 7 phone calls later and lies from 3 employees, assuring it would come back to me, it was DELIVERED!(to the person that was refunded).
They hire incompetent and/or dishonest people, and this is potentially deliberate (losing packages as a business plan, as it is excessive) to increase revenue with insurance that wouldn't have otherwise been purchased.

Date of experience: May 19, 2020
Minnesota
1 review
0 helpful votes
Follow Christina K.
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Let me start by saying I shopped a package through USPS over 1 year ago, and it arrived damaged. Missing contents from the box, and then the covid hits. I wrote several letters and even to Washington where the head quarters is. I'm still waiting for my 500 refund they hope you go away when you can get it resolved, but no I have decided to take it to the attorney general, and the BBB. Reporting them for all their failures to return my shipping fee, and my 500 insurance. They have become very lazy, and incompetent. They tell you all kinds of lame excuses for their negligence. I shipped through USPS for years I have a business I have now chosen Fed Ex. Do yourself a favor, and don't trust in usps anymore. They sign fir packages themselves, and damage your packages purposely. Funny they never find your missing contents. I DONT TRUST in The United States POST OFFICE. They became worthless.

Date of experience: April 30, 2021
Virginia
1 review
2 helpful votes
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DeJoy needs to RESIGN
February 14, 2021

Since DeJoy was appointed as Postmaster General, our mail delivery service has been horrible! He needs to RESIGN! I've received several pieces of important mail 2-3 months late! A payment that I mailed as 2 day Priority, Certified Mail arrived after 2 weeks! He should resign or be fired and replaced with an experienced and competent Postmaster General.

Date of experience: February 14, 2021
Virginia
1 review
0 helpful votes
Follow Kathleen G.
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I received the following in my mailbox and am wondering if it is legal for the Post Office to notify mail senders that I have moved and left no forwarding address when in fact I have not moved. This is a lie and find it hard to believe that any institute of the government is allowed to lie. If this is true could you please send me where this is written, specifically where I can see for myself, that this is the policy of the USPS.

Date of experience: October 30, 2019
Colorado
4 reviews
15 helpful votes
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I'd go postal too!
January 8, 2022

The USPS lost 50% of the packages I shipped in the past years. They are a horrible company and their process for filing claims DOES NOT WORK.

The USPS has nosedived down to one of the least reliable companies in business today. It's no wonder there are phrases like 'gone postal'. If I worked for such an abominable company, I'd go postal too! Stick to letters, USPS. Leave the parcels to Fedex and UPS. You can't handle that business.

Date of experience: January 8, 2022
Georgia
1 review
4 helpful votes
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Its the worst service ever. I had to send some documents and didnot know even after 15 days I will be disappointed to hear that the international package hasnt reached the destination.
There were just 4 A4 sized documents.
I hate their service and will never use USPS again!

Date of experience: November 9, 2017
Georgia
1 review
1 helpful vote
Follow D W.
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Worst Service EVER
January 21, 2021

I've been following my package and I have received 5 different text messages stating that it has left the ATL Network Distribution Center 4 different times in the past 4 days! Guess what? It is now 4 days late! I will NEVER use the USPS for packages again!

Date of experience: January 21, 2021
California
1 review
1 helpful vote
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PATHETIC!
March 2, 2021

2 Days late delivering an Express Delivery Package and the tracking information reads:
"In Transit, Arriving Late
Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility".
There is no expected delivery time... just that it's on its way.
The vendor returned my shipping fee but this is inconsequental when comparing the damage done by failing to delivery my package on time. It may be time to retire the USPS - it is unreliable to say the very least.

Date of experience: March 2, 2021
Ohio
1 review
1 helpful vote
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I stopped using the USPS after the election, but my sellers still use them for some reason. I have been waiting for a package from Georgia, to Ohio, It made it to Ohio (20 Mins away), but they decided it needed to go to Delaware, it then went right past me again, to Philidelphia PA. This is what you get from people who can't get fired. They are a joke, I will never use them again, and I guess I will stop buying from sellers that do as well. This is a repeat problem with them, and by the time it arrives, it's usually crushed or damaged because they don't care.

Date of experience: November 29, 2022
District of Columbia
1 review
0 helpful votes
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The mail box at the 3700 block of Amsterdam Terr in burtonsville md has been broken since October of 2023 the only problem with this box is the lock on the box that the carrier open to put the mail in it makes no sense that this issue has not been solved yet it is very frustrating to try and get to the post office in time to retrieve my important mail it should not take this long to repair something as little as a lock I have lost all respect for the customer service that iam receiving from the us postal service I hope that this review reaches the post master so that this issue can be resolved it's been to long for something as simple as this I and the residents in this area work and cannot get to the post office before it close can you please has this matter resolved thanks

Date of experience: April 12, 2024
Georgia
3 reviews
1 helpful vote
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I have sent a package using a "First-Class Package International Service" on December 14,2020. I went on deployment and I came back on April 2021 to find out that my package was stuck in Jacksonville, FL since January 21,2021. I went to this post office and after they track it they were with no help. All they've said is that the package has been denied. I tried to call the post office but, there is no representative to solve my issue. This package cost me in total, including the shipment price of around $200. This was UNSAT.

Date of experience: April 20, 2021
Maine
2 reviews
3 helpful votes
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Well she says no name no mail but my name was on the box I spoke with the higher ups who hid her identity so they played accomplice to her federal crime and even said what she did was both illegal and against policy but did nothing to rectify it she's still works there these people are legit federal criminals who then protect there own from the repercussions of the crimes they commit against us they respond but never do anything and don't follow up I have been trying to get the individuals information though them for months to pursue charges cuz if I went in person to the location well it just might not go well for me with how much anger I have for this situation and another issue more recent overnight shipping of live fish means 3 days later they will get u your 100 dollar shipment of dead fish floating in bags and leave u $#*!ed cuz they can't even do there job

Date of experience: October 13, 2023
California
1 review
0 helpful votes
Follow Charles L.
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Nothing on the website works. Whoever created it, you are bad at your job.
- I can't create a new account because supposedly I already have an account. But nothing happens when I attempt to reset the password associated with my email address.
- I attempt to track a missing package, and the website says it was undeliverable. The website tells me I need to update the address so USPS can attempt delivery again, but in order to do so I have to enter the provided address to ensure I am the person who mailed it. I enter the provided address, which is printed on my receipt, and the website doesn't respond.
- Numerous pages with forms that are broken. "You must fill in all fields in order to continue", but fields don't respond when you click on them. I tried three different browsers in two different OSes, and they're all broken.
I've taught undergraduates who produced more reliable websites for their senior projects.

Date of experience: July 8, 2021
Tennessee
1 review
0 helpful votes
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I bought something on the marketplace gave him the correct address and the mailman said they had the wrong address. And then they sent it back to the shipper without giving me a chance to pick it up. Now it looks like I have to dispute the charges and everything because of USPS.

Date of experience: June 27, 2023
Tennessee
1 review
1 helpful vote
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Due to the COVID pandemic, many of us have had to seek employment other than what we had prior to the outbreak. Many have tried opening small businesses to supplement their incomes and in doing so require shipping services to get their products to customers. We decided to go this route as well, but have found that we cannot get our items out to our customers on time. Our shipments are arriving on time only 25% of the time regardless of shipping method and have even had priority deliveries that should take 2-3 days take weeks to arrive at their destination. Add to that the amount of "LOST" or damaged packages and the USPS is effectively destroying our business. We are now switching our shipping to couriers at a much larger cost as we have lost all faith in the USPS and its ability to effectively get our products to our customers. We would rate the USPS a 0 star business if the rating was available.

Date of experience: February 2, 2022
Texas
4 reviews
4 helpful votes
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ARE U KIDDING ME?
November 15, 2023

How does this lame $#*! service stay in business? They
Can't even deliver a simple package to a po box.
My package was within 10 miles of my home and NOW the morons have sent it back to Chicago from Texas. WTF? This is the LAST time I trust these fools with something as important as medicine! Tracking # LE*******GB

Date of experience: November 15, 2023
Texas
1 review
2 helpful votes
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Since our regular man retired our mail is never here on time. I get messages from Amazon saying USPS stated they couldn't get to our mailbox or front door. Total lies. The roads are clear, we have paved roads, paved driveway an everything is clear. 9pm at night and they just don't want to walk up to our door to drop off packages. USPS your service is TERRIBLE. Hire good people and deliver my mail on time... PLEASE...

Date of experience: March 8, 2022
Michigan
1 review
2 helpful votes
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On August 18th 2023 I sent a letter with a notification from Waterford MI to Southfield MI. And only today August 29 th my letter was delivered to the recipient. The letter traveled over 10 days from one city to another in the same state. USPS works very bad.

Date of experience: August 29, 2023

Overview

US Postal Service has a rating of 1.4 stars from 893 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with US Postal Service most frequently mention post office, customer service and priority mail. US Postal Service ranks 392nd among Shipping sites.

service
458
value
412
shipping
425
returns
309
quality
384
+199