business logo of US Postal Service

US Postal Service

How would you rate US Postal Service?
grey star
grey star
grey star
grey star
grey star
Nevada
13 reviews
10 helpful votes
Follow Gaius G.
Unfollow Gaius G.
Send Message
Share Review
Report Review

We paid extra for priority mail of an envelope - not even a package Dec 4,2023. It took over 8 days to arrive even though they advertised 2 day priority mail. We had dropped this envelope off in the Post Office itself.
We stood in line at the post office for a long time to see about a refund for our extra postage (around $8.00).
The postal worker said the priority mail we paid extra for was not guaranteed in any way whatsoever.

In our experience, the USPS takes money for services they DO NOT RENDER. They provide an expectation of faster delivery, but the mail is not handled any differently from regular postal mail. So this is an example of a scam.
If you advertise a service you have NO INTENTION of providing, yet take a premium in payment from people - you are, BY DEFINITION, a scammer.

Date of experience: December 13, 2023
Arizona
2 reviews
3 helpful votes
Follow Phil C.
Unfollow Phil C.
Send Message
Share Review
Report Review

What are the salaries of Postal Inspectors, Postal Managers... they exceed 100K, and yet they have no internal oversight, no liability, for timely shipping... The employees have no pride in their work, and the management just doesn't care.

There is no one worrying about losing their job if they lose a package, or if it's delivered, it is not delivered on time. Spend your well earned money on reputable companies such as UPS and Fed Ex so you will not lose any sleep worrying if you package made it from point A to point B,

The USPS is good at delivering letters, and that I all.

Date of experience: December 22, 2019
Wisconsin
4 reviews
0 helpful votes
Follow Amanda D.
Unfollow Amanda D.
Send Message
Share Review
Report Review

I called customer service. And I asked that the package to be sent back to the sender. They refused and told me to do it online. I told them online wasn't working plus my package was not eligible. They suggested another choice that they can hold the package with mail till I pick them up. I told them no. They are lousy! Franklin post office in Wisconsin

Date of experience: January 23, 2024
Mississippi
2 reviews
1 helpful vote
Follow gloria h.
Unfollow gloria h.
Send Message
Share Review
Report Review

I ordered stamps online from USPS and they took my money but Never sent the stamps. I have contacted them many times in the 3 months and they just say they will get back to me and NEVER do! This is a piss poor way to treat people when operating a business.

Date of experience: July 31, 2020
Kansas
1 review
0 helpful votes
Follow Luisa M.
Unfollow Luisa M.
Send Message
Share Review
Report Review

I have been missing a package for over a month; but it says is been delivered but I didn't get it. And this is the 2d. Time within a year that I'm missing a package delivered by USPS; now they are telling me that maybe someone stole it and to file a police report. I went to the Lenexa location couple times with out any good news. The customer service is poor, I left my information and no one have contact me. Horrible service!

Date of experience: June 20, 2023
New York
1 review
0 helpful votes
Follow Kat P.
Unfollow Kat P.
Send Message
Share Review
Report Review

Messed up a package
July 21, 2023

Shipped over a PC to a friend, specifically asked them to write FRAGILE or put a FRAGILE sticker on it. They told me they'd deliver it in a weekend but it took two weeks to arrive and when it arrived to her, the PC's GPU was dangling and she has to fix up everything again. Were the people handling the package playing basketball with the package? They need to learn to be more careful with any package. Unreliable service.

Date of experience: July 21, 2023
Florida
1 review
1 helpful vote
Follow Laneka S.
Unfollow Laneka S.
Send Message
Share Review
Report Review

Phone Services
October 11, 2023

Your phone services are horrible. I had one question and still can't reach any one to help me. I do not know how to get my package. The automatize line doesn't get you to a live person. Doesn't even know how to help me locate a pack you just sent me an email about. This is horrible I do not recommend that any one use USPS services. I am not giving any stars. I am going to leave a review everyday because this is horrible customer service. You can't even leave a review without clicking a star. Again horrible

Date of experience: October 11, 2023
Louisiana
1 review
0 helpful votes
Follow Ricky b.
Unfollow Ricky b.
Send Message
Share Review
Report Review

They are terrible
September 9, 2023

Iv been waiting for my package for a month now and longer and I also paid for a faster delivery which didn't happen so they stole my money I'd like my package and I'll never do business with you again yall are terrible

Date of experience: September 9, 2023
Washington
6 reviews
4 helpful votes
Follow Bobby B.
Unfollow Bobby B.
Send Message
Share Review
Report Review

Better off using UPS
December 15, 2023

Two weeks ago I sent off a certified letter to some attorneys that was time sensitive I was told it would be there following Monday it's now been 2 weeks later and it still sitting at some facility attorneys have not received it even though I paid for it to be certified in on time somebody is obviously incompetent

Date of experience: December 15, 2023
New Hampshire
1 review
0 helpful votes
Follow Susan S.
Unfollow Susan S.
Send Message
Share Review
Report Review

Not satisfied
August 23, 2022

I sent an overnight envelope out on Aug 3rd the receiver just received it today (Aug 23rd). I sent a package out regular mail on Aug. 12 it should have been delivered Aug. 15 it has not arrived yet. I tried tracking it with the number provided and the website says it does not exist its not a valid tracking number. What is wrong with USPS our mail is very important do they not get it.

Date of experience: August 23, 2022
Florida
1 review
0 helpful votes
Follow William B C.
Unfollow William B C.
Send Message
Share Review
Report Review

Tracking number never updates
February 2, 2023

US Postal Service is terrible service. I have important documents I mailed on Monday post to be delivered on Thursday and never got delivered. They do this every single year US Postal Service to get an update on their tracking system so they can actually update their customers tracking number.

Date of experience: February 2, 2023
Wisconsin
1 review
0 helpful votes
Follow Dorothy C.
Unfollow Dorothy C.
Send Message
Share Review
Report Review

Back mail carrier
October 29, 2022

On fri Oct 28th mail carrier rung my doorbell too find my package and mail on the ground outside my backdoor. I approach her told her that was unacceptable, sign at front door saying put package inside the screen door mail should be in mailboxes. I was furious get it right geesz

Date of experience: October 29, 2022
California
1 review
1 helpful vote
Follow Timothy S.
Unfollow Timothy S.
Send Message
Share Review
Report Review

I was home by chance on my work day.
I observed the mail person triple check a package and see to it they put it in the correct spot.
My area can be very confusing, house in front, apartments behind, many conflicting addresses.
Yet the mail person walked back and forth 3 times to confirm the packages address! Amazing.
Thank you WILLIAM GASTON.
I believe it was Thursday about 10:30 or so April 21,2022
My name is Timothy Stotlar, I've lived at 7219 S. La Cienega Blvd, Los Angeles, ca ******* for 7 plus years

Date of experience: April 23, 2022
Maryland
4 reviews
14 helpful votes
Follow Maurice K.
Unfollow Maurice K.
Send Message
Share Review
Report Review

From the day that Trump appointed Louis DeJoy to be Postmaster General, the US Postal Service has been a shambles. I have had several items sent to me via USPS that I never received even though the senders confirmed that they had sent them. The idea was that if the USPS no longer functioned, Trump would stand a greater chance of being reelected. We see how that turned out; all he left from his four years in office has been damages. If someone is sending me something of critical importance, I instruct them to use any alternative service if they really want me to receive it. Today makes just one more day of mail pieces that have not arrived despite the report over Informed Delivery that they would arrive. I wonder if the US will ever recover from the damages of those four years and from the utter shame of having had such a creature in the country's top office!

Date of experience: June 11, 2022
Florida
1 review
0 helpful votes
Follow Yacell D.
Unfollow Yacell D.
Send Message
Share Review
Report Review

So stupid distribution item
December 22, 2022

A packet was sent from Detroit to miami Fl, I Ece it arrived, they send it back to Detroit. The address was correct, however in the Opaloka center, this stupid people send it back to Detroit. I call and they started send it to Miami. Once it arrived to Opaloka center, this stupid people send it back to Detroit

Date of experience: December 22, 2022
Alaska
1 review
0 helpful votes
Follow No N.
Unfollow No N.
Send Message
Share Review
Report Review

Poor Communication
February 19, 2022

I wish they would sent an email stating that the delivery wasn't able to be delivered at the same day due to the instruction. Instead they sent you a email the next day early in the morning at 5:49am saying they couldn't follow the simple instructions. Request mail to be drop off in the building of our apartment and gave them the code to the door. Such a hard thing to do. This is by far the worst experience and I never have this problem.

Date of experience: February 19, 2022
Colorado
1 review
1 helpful vote
Follow Trevor R.
Unfollow Trevor R.
Send Message
Share Review
Report Review

1/2 addresses
March 11, 2021

Why is it so hard to get my stuff sent to me JUST because my address has a 1/2 on it? Even if I put in. 5? It's an actual physical address. Why can't I put that in on pretty much an shipping website? Example: address is 582 1/2. Not 582.582 is my neighbor. Yet everything must be sent to my neighbor for me to receive it? Thankfully I don't have a kleptomaniac as a neighbor. Because I have to get pretty much everything sent to them if I want to order online. It's extremely annoying, and it's a giant nuisance. I'm genuinely curious if it's a postal issue or if it's an online ordering issue. And with the pandemic going on and having to order mostly online, I would really like to figure it out.

Date of experience: March 11, 2021
Colorado
1 review
0 helpful votes
Follow Cindy N.
Unfollow Cindy N.
Send Message
Share Review
Report Review

I just paid $21.00 to mail a priority mail package from Denver, CO to Austin, TX on Monday. USPS tracking now says that it's been in a regional facility in Ohio for almost 2 days and now won't arrive until Friday. WTF? What kind of PRIORITY MAIL takes 5 days and gets routed all over the country? Ever since Dejoy took over the postal service, mail delivery sucks! I want my old reliable mail service back. Can't believe I spent $21 on priority service, when ground delivery could have made it there in the same amount of time. Some priority!

Date of experience: April 5, 2023
Oregon
2 reviews
4 helpful votes
Follow Douglas A R.
Unfollow Douglas A R.
Send Message
Share Review
Report Review

We spent the last few years looking for a Lladro Figural piece from Spain called "Fox Hunt". When it was discontinued in 2014 it sold for $10,000.00 and in some instances it sold for $15,000.00. We finally located one in Washington DC, negotiated a price & they shipped it to Albany Oregon in same original Lladro padded box designed to withstand a trip from Spain to USA. USPS beat the HELL out of the beautiful work of art & will not reimburse the seller even though it was fully insured. We have the USPS delivery guy on video striking the curb with it on a hand truck with it sideways!
We'll NEVER use USPS for valuable pieces of art again.

+2
Date of experience: June 23, 2023
Texas
1 review
0 helpful votes
Follow Yohannes T.
Unfollow Yohannes T.
Send Message
Share Review
Report Review

Horribly bad
May 30, 2023

I received my checks after 15 days since it is sent.The second check I didn't recived after 15 days since it is sent while I am writing this comment. I declared to my organization not to send my checks through USPS. It is old fashioned, slow and impolite.

Date of experience: May 30, 2023

Overview

US Postal Service has a rating of 1.4 stars from 893 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with US Postal Service most frequently mention post office, customer service and priority mail. US Postal Service ranks 392nd among Shipping sites.

service
458
value
412
shipping
425
returns
309
quality
384
+199