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US Postal Service

How would you rate US Postal Service?
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Colorado
1 review
2 helpful votes
Follow AmY G.
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The USPS is literally the worst entity/organization I have ever seen. Absolutely low standards because why would they care about customer service. Look at how terrible the ratings are. I have three packages that I have not received in the last three weeks. One package is MIA, one package says it was delivered but it never made it to my mailbox - so I guess the mail person stole it, and one package (This is the worst one yet) I received someone else's package of very important documents including an envelope of money with my package tracking info stuck too it. ABSOLUTELY HORRIBLE SERVICE! I have filed reports and of course no one seems to be able to help. They just don't care because they know everyone still has to use them.

Date of experience: February 22, 2021
Oregon
1 review
2 helpful votes
Follow Melinda P.
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Please do not hold my packages at the postal office. The Monroe Oregon post office keeps holding my packages at the office they deliver other peoples packages up and down my street and on side streets for some reason they wanna hold mine. There's reasons why I need them delivered to my home I should not have to state the personal reasons why but that's why I order things online you've had my package since October 16 and another since the 18th you state that you attempted to delivery but that is a total lie you never once attempted a delivery you just use that statement too often. Now I need my packages and I need them delivered I did not order them so they were just sit there one of them was for someone's gift last weekend and they did not get their gift this post office in Monroe Oregon does not care about the neighborhood or the human beans do you need more help then you better hire more help because Christmas is only coming real soon.

Date of experience: October 20, 2021
Virginia
1 review
0 helpful votes
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Late shipping
September 29, 2021

I shipped my package from ******* location with 2nd day delivery option destination is Cincinnati, OH. USPS tracker shows scheduled Delivery by MONDAY 27 by 6:00pm. As of now Wed 9/29, It hasn't arrived at Cincinnati, OH. USPS has a toll free number which is fully automated. You can't reach any human to talk to. Of course, I had to pay premium fee for 2nd day delivery. This is unacceptable. I should have gone with FEDEX. Big mistake.

Date of experience: September 29, 2021
Pennsylvania
1 review
0 helpful votes
Follow M H.
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Stolen packages
September 14, 2023

I am a usps employee and sent my packages out at a manual office. They do not print receipts in manual offices.
Both of my packages were stolen I'm out over 100.
Unless you take a picture. You're out that money. I'm upset but I love my job my coworkers supervisor and my postmasters a friggin RockStar

Date of experience: September 14, 2023
Ohio
1 review
0 helpful votes
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Recently had two packages at the Akron, Ohio post office. Both packages were reported as departed and on the way to my home post office. One arrived but the other was taken back to Akron. Ridiculous! The package that arrived at Akron last made it to my house first. The package the was taken back to Akron was redated for a later deliver 4 times. Again, ridiculous! If I purchase something and am told a date it's supposed to be delivered that's exactly when I expect to receive it. If I could rate the usps in the negative I would. They are worthless!

Date of experience: May 25, 2023
Oklahoma
2 reviews
4 helpful votes
Follow Michael L.
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I only ever have problems with packages delivered by USPS, never Fedex or UPS. The packages are either late or don't arrive, at all. Rarely, I will get one item on time, but the majority of the time I do not.

Date of experience: August 14, 2017
District of Columbia
1 review
1 helpful vote
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If I were to get paid every time USPS lost my package, or claimed that they "delivered" my $#*!. Then I would be rich by now. You would at least expect them to leave a note, but naaaah they DON'T CARE. And that is annoying af, bruh that's my hard earned money and you should care. For without us there will be no job. 1 out of 5 is frankly too nice for a review for USPS, they will literally leave packages outside with no security and expect you to find it. Tf, if I'm not there TAKE IT BACK. It's that simple. Common sense.

Date of experience: June 8, 2020
Virginia
1 review
0 helpful votes
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Missing Package
December 6, 2023

Ok, so either FedEx or USPS employee is enjoying my missing Swiss Colony cookies and candy. I am so mad that no one is held responsible for a missing package. Really, did it just vanish! Someone at FedEx or the USPS are enjoying my goodies.

Date of experience: December 6, 2023
California
1 review
2 helpful votes
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Terrible... If they were to hit a car... They would be in denial and the Consumer Affairs goes along with stealing.lying.and intimidating...very sick Postal employees

Date of experience: March 12, 2023
Kentucky
1 review
0 helpful votes
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Stop trying to hire.
August 12, 2023

Post office business model is a disaster. Take a good long look in the mirror and then smack yourself. You treat your employees, brand new and veteran employees, like garbage. Llv replacement is embarrassing. Absolutely no changes made during my 15 year plus employment. I resigned btw. Due to my body falling apart and nothing ever changing. Except some of the most assenide ideas I have ever seen. Stop promoting soup sandwiches to management. You get away with alot of illegal stuff the way the interior of the po is ran. No wonder no videos or pictures are allowed. Get your crap together. Woulda gave no stars If possible.

Date of experience: August 12, 2023
California
1 review
1 helpful vote
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USPS has become so incompetent over 2023-2024 I want to scream. They've lost 2 out of 2 of the last orders I placed, over $200 value, and take no responsibility. The website makes it nearly impossible to submit a service request or file a claim, and if you call you'll be stuck in AI limbo unless you want to wait 40+ minutes on hold to speak with the rudest mfers who can only tell you what you see on the tracking info page, and point fingers at the sellers for somehow being responsible for THEIR loss of your deliveries, telling you to email them directly if you want to file a claim or get any sort of refund. I actively avoid buying from websites that ship through USPS at this point.

Date of experience: February 13, 2024
Pennsylvania
1 review
3 helpful votes
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Very furious
February 14, 2023

The past 4 things I've ordered and had sent threw them has came damaged and broken. Sad how it's ran charge outrageous shipping prices only to destroy the items you've bought.

Date of experience: February 14, 2023
Arizona
1 review
2 helpful votes
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Phantom Animals
August 5, 2023

This is the second time that the Post Office or the mailman more specifically I should say, has refused to attempt to deliver a certified letter that is extremely important to me to my apartment. Because of supposed animal interference, There are no animals on this property. I have never seen a stray dog anywhere. Near this property This is a simple case of a Lying Incompetent mailman too lazy Walk to my apartment door and knock and wait pure and simple, Absolutely ridiculous and unacceptable, Lazy, lying incompetent, Inept
Thoughtless Mail carrier

Date of experience: August 5, 2023
Indiana
1 review
11 helpful votes
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Its been 57 days since I shipped my package. I don't know if that will ever be delivered. One of the worst customer service. I escalated twice still no resolution

Date of experience: October 27, 2020
GB
3 reviews
22 helpful votes
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My packing has been On its was to the destination for 10 days! I contact them by email. No reply. I contacted the on twitter 3 hours ago, they have completely and blatantly ignored me, sent 39 tweets to other customers. Theyve lost my package and are hiding! Absolute cowards and discusting customer service!

Tracking - LS*******CN

Date of experience: November 27, 2017
Texas
1 review
0 helpful votes
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Tried to mail a container that measured over the 108" USPS says is the max. Even though this being a military package and going to an FPO not having to go through a foreign nations customs dept. It said on a USPS site the max for that is 131". Made contact with Shirley in USPS customer support and I gave her all the numbers and address and weight and she input them into the system and said it could be mailed USPS retail ground. She even gave me a price and everything. Go to my local post office and they deny it because it's over 108" I still do not know who is right or wrong here but who ever reads this just save yourself a lot of time and stay below the 108". I just wish USPS could get their act together on what they are telling consumers and stop wasting peoples time and energy. They said mail it Fed ex or UPS. I would have already if they went to this FPO but they don't.

Date of experience: March 13, 2023
Montana
1 review
1 helpful vote
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My package has traveled more than I have
July 30, 2022

My package has been everywhere in Colorado except where it was supposed to go, Denver to Grand Junction, takes 4 hours to drive but my package has been touring the state with USPS for the last 6 days. What a joke.

Date of experience: July 30, 2022
North Dakota
2 reviews
0 helpful votes
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I'm a regular customer at our local PO@ Prairiewood on 32nd ave. In Fargo. I appreciate their service and kindness. I've lived in various parts of the US and abroad and these guys are the best. Thank you. Please keep it up. You rock! (Ronaldo YM)

Date of experience: October 29, 2020
Pennsylvania
1 review
1 helpful vote
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Well not only did the post office flag a simple football card and I believe they also stole it because I have not received it nor received any information from the post office the most shadiest company ever I will never mail anything through the US post office again... I suggest to people not to send anything of value through the post office it could easily come up missing

Date of experience: May 21, 2022
Kansas
1 review
0 helpful votes
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Just tried to change my address 4 times on the website. Kept saying I was putting the wrong expiration date. Only the card was right in front of me but the crazy part is that it still took the money from the card for alil bit lol. Just baffling lol. An ive seen on other places that this was happening as far as 2 years ago. Thats sad for a place that makes 100s of millions. Youd think theyd fix something like that after all the complaints.

Date of experience: August 13, 2022

Overview

US Postal Service has a rating of 1.4 stars from 893 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with US Postal Service most frequently mention post office, customer service and priority mail. US Postal Service ranks 392nd among Shipping sites.

service
458
value
412
shipping
425
returns
309
quality
384
+199