This is just 1 of MANY. For a MONTH, moved package everywhere but where it was shipped. 7 phone calls later and lies from 3 employees, assuring it would come back to me, it was DELIVERED!(to the person that was refunded).
They hire incompetent and/or dishonest people, and this is potentially deliberate (losing packages as a business plan, as it is excessive) to increase revenue with insurance that wouldn't have otherwise been purchased.